Wootbot


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Mowing has never been so easy. The The Robmower RL500 is a fully-robotic lawnmower that mows your grass so you don''t have to.

r9973


quality posts: 0 Private Messages r9973

Does the ROBOMOWER come with warranty from the manufacturer? If so, how many months is the standard warranty?

Administrator


quality posts: 0 Private Messages Administrator

The Robomower comes with a 90 day warranty backed by the distributor

r9973


quality posts: 0 Private Messages r9973

Is the Robomower refurbished item or a brand new item?

Alyson


quality posts: 0 Private Messages Alyson

Where are you based? Alexa says you are based in Canada (OOS corp
1946 Workman Montreal, QC) but the domain is registered to a lawyer in Dallas. Also, how long have you been in business?

setgamematch


quality posts: 0 Private Messages setgamematch

I'm not sure about this, can I get more details

Administrator


quality posts: 0 Private Messages Administrator
 r9973 wrote:
Is the Robomower refurbished item or a brand new item?



The robomower is new, not refurbished. It is now a discontinued model but was new when we purchased them at auction due to the former distributor's failure to pay it's rent at a local warehouse. The only difference between this model and the newer RL550 is that the newer models have bigger knbby tires for better traction. The RL800 has the bigger tires and a more powerful motor

Administrator


quality posts: 0 Private Messages Administrator
 Alyson wrote:
Where are you based? Alexa says you are based in Canada (OOS corp
1946 Workman Montreal, QC) but the domain is registered to a lawyer in Dallas. Also, how long have you been in business?



We are based in Dallas, Texas. We purchased the domain name earlier this year and the old domain registration is in Canada. As stated in the FAQ, we are a disributor that has been in the wholesale business for over 10 years now. Woot.com is a new initiative for us and the Robomower is the first of many products that we will offer at amazing prices.

Administrator


quality posts: 0 Private Messages Administrator
 setgamematch wrote:
I'm not sure about this, can I get more details





Sure. I am 5'11, 180lbs and a Leo. I like long walks on the beach and quiet evenings at the movies. Does that help any?

johnk123


quality posts: 0 Private Messages johnk123

Hello,

It seems that this robomower has achieved a lot of attention. The price is good and many people are considering purchasing the mower. I suspect they are a little apprehensive about buying from your website, as it seems that the site appeared just today, and with a fantastic deal. Almost too good to be true. They have questions, and I am sure you would be happy to ease their concerns.

1. Your company has been doing business in the Dallas area for 10 years, and surely developed good standing in the trades. May we know the name of your company?

2. We understand that you are a distributor with no real retail sales operations. However, we are familiar with retail outlets and the typical policies of said businesses. For our benefit, could you briefly explain how the following situations would be handled?

a. If there is a problem with the online purchasing form, is there a phone number to call in or verify the order?

b. By which method do you ship the mower, and is a tracking number provided?

c. What happens if the mower is damaged or lost in shipping?

d. If the mower arrives undamaged, yet functions intermittently, unreliably, or not at all, what happens next?

3. Can you supply or provide a source for consumable replacement parts if needed?

4. We understand that there is a 90-day warranty, handled by a third-party distributor. Can you please provide us with the name and contact information of this distributor?

Thank you for taking the time to answer these questions. Your response is appreciated.

johnk123


quality posts: 0 Private Messages johnk123

Hello,

It seems that this robomower has achieved a lot of attention. The price is good and many people are considering purchasing the mower. I suspect they are a little apprehensive about buying from your website, as it seems that the site appeared just today, and with a fantastic deal. Almost too good to be true. They have questions, and I am sure you would be happy to ease their concerns.

1. Your company has been doing business in the Dallas area for 10 years, and surely developed good standing in the trades. May we know the name of your company?

2. We understand that you are a distributor with no real retail sales operations. However, we are familiar with retail outlets and the typical policies of said businesses. For our benefit, could you briefly explain how the following situations would be handled?

a. If there is a problem with the online purchasing form, is there a phone number to call in or verify the order?

b. By which method do you ship the mower, and is a tracking number provided?

c. What happens if the mower is damaged or lost in shipping?

d. If the mower arrives undamaged, yet functions intermittently, unreliably, or not at all, what happens next?

3. Can you supply or provide a source for consumable replacement parts if needed?

4. We understand that there is a 90-day warranty, handled by a third-party distributor. Can you please provide us with the name and contact information of this distributor?

Thank you for taking the time to answer these questions. Your response is appreciated.

Administrator


quality posts: 0 Private Messages Administrator

Thanks for the questions John (even though you posted them twice)

1. Your company has been doing business in the Dallas area for 10 years, and surely developed good standing in the trades. May we know the name of your company?

No, you may not. We have nothing to hide from you, but our wholesale accounts would most likely be upset that we are selling select products to the general public at a cost which is less than they can buy them. So for now - just think of us as Woot.


2. We understand that you are a distributor with no real retail sales operations. However, we are familiar with retail outlets and the typical policies of said businesses. For our benefit, could you briefly explain how the following situations would be handled?

a. If there is a problem with the online purchasing form, is there a phone number to call in or verify the order?

No, there is no phone number to call. We could bump the cost of all the products up to pay for one, but that's not really what you want is it? You may address these issues by sending an email to service@woot.com

b. By which method do you ship the mower, and is a tracking number provided?

We ship primarily via FedEx Express Saver although sometimes your shipment will arrive via UPS Ground service. Tracking information is provided.

c. What happens if the mower is damaged or lost in shipping?

You may address these issues by sending an email to rma@woot.com

d. If the mower arrives undamaged, yet functions intermittently, unreliably, or not at all, what happens next?

You may address these issues by sending an email to rma@woot.com

3. Can you supply or provide a source for consumable replacement parts if needed?

For this specific product - replacement parts are available directly from the manufacturer at http://www.friendlyroboticsusa.com/doc/products.htm

4. We understand that there is a 90-day warranty, handled by a third-party distributor. Can you please provide us with the name and contact information of this distributor?

Warranty provider and contact information will be available in the form of a warranty card in the box.

Thank you for taking the time to answer these questions. Your response is appreciated

egs


quality posts: 0 Private Messages egs
 Administrator wrote:

3. Can you supply or provide a source for consumable replacement parts if needed?

For this specific product - replacement parts are available directly from the manufacturer at http://www.friendlyroboticsusa.com/doc/products.htm

4. We understand that there is a 90-day warranty, handled by a third-party distributor. Can you please provide us with the name and contact information of this distributor?

Warranty provider and contact information will be available in the form of a warranty card in the box.


Interesting since this page: http://www.friendlyroboticsusa.com/ebay.htm says the RL500 "will not perform or operate in a satisfactory manner" along with "These units carry NO WARRANTY from Friendly North America" ...

potatohead


quality posts: 0 Private Messages potatohead

anyone get one of these yesterday? I was thinking about it but saw some questions about whether this was a real offering.

BigD


quality posts: 69 Private Messages BigD

Robomowers shipped today - should arrive to most of you by Friday.

What does refurbished or recertified mean? Click here to find out.

darkdealer


quality posts: 2 Private Messages darkdealer

I actually want one of these but came across this site a day late. I am curious what WOOT! was selling them for, that information is no longer available. Can someone post it please?

pantelones


quality posts: 0 Private Messages pantelones

:?: Ground control to Major Woot.....I ordered my mower on Monday and want to know when it will ship. :?:

No replies from service@woot.com as suggested earlier in the thread.

Thanks Daddio!

Snapster


quality posts: 16 Private Messages Snapster

the automatic tracking email was not working monday-tuesday. Fed-Ex Saver is a 3 day service. The boxes of bricks and dirt we sent should be arriving to you tommorrow. (we heard that folks with negative experiences tell 7 times more people about us - so thanks in advance!)

side note to all buyers in this thread -- thanks for participating in the Woot.com launch -- consider yourselves charter memebers of the most annoying store ever.

woot:Snapster

pantelones


quality posts: 0 Private Messages pantelones

My RoboMower just arrived via FedEx in a factory sealed box from Friendly Robotics. It will take 24 hours to charge before I can report on the functionality.

You roll the dice, sometimes you win, sometimes you lose.....I won big today.

Woot is for real!

Technomage


quality posts: 0 Private Messages Technomage

I joined to late for this deal, how much was it for sale for here on woot?

 pantelones wrote:
My RoboMower just arrived via FedEx in a factory sealed box from Friendly Robotics. It will take 24 hours to charge before I can report on the functionality.

You roll the dice, sometimes you win, sometimes you lose.....I won big today.

Woot is for real!

egs


quality posts: 0 Private Messages egs
 Technomage wrote:
I joined to late for this deal, how much was it for sale for here on woot?


It was $180 + $5 S/H... Great compared to the $500 list price.

donutman


quality posts: 0 Private Messages donutman

I received my Robomower last night and let it charge overnight. Today I set up 1 mowing zone in my lawn and let it do it's thing. It actually works, with a few caveats:

1. The batteries have a date code of 2000 (4 years old). I doubt that they will hold a full charge, although mine went for at least 2 hours.
2. The mower mows in a random fashion and will leave unmown areas regardless how long it mows.
3. It is difficult to manually drive the mower to get the unmowed spots. Maybe I will get better with practice.

All in all this was a good deal, but to think that this will replace your regular lawn mower is a mistake. This item has major geek appeal.

donutman


quality posts: 0 Private Messages donutman

I ran the robomower over the same area that it partially cut yesterday and it hit nearly every bit of that lawn section (50' X 60'). It looks like it takes two passes (2 hours each) to do a good job.

donutman


quality posts: 0 Private Messages donutman

Today FedEx attempted to deliver a second Robomower ( I only ordered one, and a scanner the next day). We refused delivery, so we'll have to see what happens. I see in the scanner group that someone else got my friend's scanner and they don't have the keyboard they ordered.

GnatGoSplat


quality posts: 0 Private Messages GnatGoSplat

Dear WOOT:
I want a Robomower. Please sell me any Robomower you get back from people who have refused delivery! My pushmower just died last Friday. :cry:

royd


quality posts: 0 Private Messages royd

The Aspire was OOS and I found out Woot sold Robomower last week...
Gee...I guess I was late by a week....
Can I still buy this robomower? Do you still have it in stock?

mz7


quality posts: 0 Private Messages mz7

I'm also interested in a Robomower if you get any more in at that price. Thanks. mz7@gmx.net

jeb


quality posts: 0 Private Messages jeb

Do not, I repeat, do not buy from this place. If you are already skeptical, you should be. I tried to buy the keyboard that they were selling and they sent me a cheap scanner. I sent the scanner back and they said that they were going to resend the keyboard and never did. Meanwhile, I contacted my credit card company and they said that Woot.com tried to bill me twice for the keyboard that I never received. Needless to say, it is disputed. I have tried to contact Woot many times about this and I do not get a response. Please everyone - do not deal with them. They will take advantage of you. I have given them at least 3 warnings for them to respond without me posting a message about it on this board but I think it is time to tell people about it now.

mugimba


quality posts: 6 Private Messages mugimba

Okay, its been 2 weeks...anyone lose any pets to the robomower?

rah


quality posts: 0 Private Messages rah

Know your roots.

Farmer John


quality posts: 1 Private Messages Farmer John

So this is how it all started. Interesting thread. Skeptism, lots of questions, an attitude from "management" (some things don't change :wink: ) and Woot! is born.

Today (May 2005) an almost fanatical and very loyal following. Way to launch and build a franchise!

And I made Page 2...

Farmer John
Marriottsville, Maryland
Loyal Wooter since December '04

Cop


quality posts: 0 Private Messages Cop

<(--- Charter Member :)

jammer667


quality posts: 0 Private Messages jammer667

i know someone with one he says it still has some bugs [lol]

tbrauch


quality posts: 0 Private Messages tbrauch

How much did this item sell for the first time?

(not only am I curious, but I also want old threads to jump to the top of the message board).

18 Woots. 25 Woot Items. Only 2 Bandolier of Carrots.

SBCJester21


quality posts: 9 Private Messages SBCJester21
tbrauch wrote:How much did this item sell for the first time?

(not only am I curious, but I also want old threads to jump to the top of the message board).



5 Years Later, I'm Trying Again.

kevmiester


quality posts: 2 Private Messages kevmiester
SBCJester21 wrote:5 Years Later, I'm Trying Again.



Three years later... I'm wondering what ever happened to "Brave Woman"?
Looking through old threads.. and I found nothing....