I am really disappointed. My vacuum came with missing parts! I don;t want to keep this knowing they were so careless with packing it. Now I have to go through the hassle of returning it, paying for this process, and taking off work to get to a store to send it out. Very, very disappointed. This has caused such an inconvenience!

We received this vacuum fairly quickly; we have a 70lb dog, and tried to get the DC25 "Animal" version for Costco's Black Friday 2011... but missed.

Wife put it together when I was at work, and when I got home, she showed me how full the canister was from the downstairs living/dining area - I was skeptical due to (being an engineer) understanding that seeing the gunk in the canister can make you think it is doing good.

Today, I vacuumed our large master bedroom andd bath area with our Samsung canister (a top rated Consumer Report vacuum from like 6 years ago).

Then, I re-vacuumed it with the Dyson. O.M.F.G... this filled the canister. I agree - it seems like a cheap, gimmicky, full-of-plastic thing. I would not pay full price for it. It was creepy all the fine-grained stuff (ie, dust, skin, etc), plus more pet hair.

Oh yeah - I ordered the "purple" from Woot, with a secret hope - and was correct; we were sent the DC25-ANIMAL!!! Yup, all purple DC25's are the Animal, so I gambled and it paid off.

So, yes, even after vacuuming thoroughly (2x each area) with our Samsung - this thing still lifted a *lot*. I emptied the Dyson canister as it was full, and re-vacuumed the bath area and got maybe a handful more.

I do like that it also easily vacuumed the dog bed, and both of the bathroom floor mats (tub, shower) without sucking them in and clogging the head.

$600 for the DC25 Animal (retail)? No. $249 for the DC25 when we really wanted the "Animal"? Yes, we obviously felt it was a good deal. Spending the $249, selecting "purple" and getting the DC25 Animal? Wow! Very happy.

Again, I feel the plastic is very gimmicky, so I will ensure we're careful not to wear out the clips, buttons, etc.

Did you get the power brush tool with your purple "animal?" I too ordered the purple one, and the label on the box said "DC25 Animal" but it did not come with the power brush tool. I wonder if this is standard, or a mistake. As I understand it, the only thing that differentiates the All Floors and the Animal is that brush tool.

goglen wrote:We received this vacuum fairly quickly; we have a 70lb dog, and tried to get the DC25 "Animal" version for Costco's Black Friday 2011... but missed.

Wife put it together when I was at work, and when I got home, she showed me how full the canister was from the downstairs living/dining area - I was skeptical due to (being an engineer) understanding that seeing the gunk in the canister can make you think it is doing good.

Today, I vacuumed our large master bedroom andd bath area with our Samsung canister (a top rated Consumer Report vacuum from like 6 years ago).

Then, I re-vacuumed it with the Dyson. O.M.F.G... this filled the canister. I agree - it seems like a cheap, gimmicky, full-of-plastic thing. I would not pay full price for it. It was creepy all the fine-grained stuff (ie, dust, skin, etc), plus more pet hair.

Oh yeah - I ordered the "purple" from Woot, with a secret hope - and was correct; we were sent the DC25-ANIMAL!!! Yup, all purple DC25's are the Animal, so I gambled and it paid off.

So, yes, even after vacuuming thoroughly (2x each area) with our Samsung - this thing still lifted a *lot*. I emptied the Dyson canister as it was full, and re-vacuumed the bath area and got maybe a handful more.

I do like that it also easily vacuumed the dog bed, and both of the bathroom floor mats (tub, shower) without sucking them in and clogging the head.

$600 for the DC25 Animal (retail)? No. $249 for the DC25 when we really wanted the "Animal"? Yes, we obviously felt it was a good deal. Spending the $249, selecting "purple" and getting the DC25 Animal? Wow! Very happy.

Again, I feel the plastic is very gimmicky, so I will ensure we're careful not to wear out the clips, buttons, etc.

Has anyone not received their vacuum? I ordered mine 8 business days ago, and still no word of shipping. THey say "up to 5", but it must be more than that.

I am disappointed too. I got 2 lemons! Brushbar won't turn, so no suction at all.

The first one I tried to get the Dyson authorized repair shop to fix. 10 days later, they claimed to have fixed it, but it still did not work!

Emailed Woot who said they would exchange it. The replacement one arrived with exactly the same problem.
I give up! I want a refund please!

I emailed customer service explaining the saga and requesting a refund and am waiting for their response.

They were quick to answer whether I had troubleshot it. Um... Yes!

Will they be as quick to issue a refund?

...Updated to say that woot made things right immediately (sent me a return mailing label for refund). Thanks Woot!

You're = You are

misguidedsoul wrote:You didn't need to wait long, every third day there is a refurbished Dyson up on the boards.

Let me guess, your also waiting for a tablet?

I've had this for 6 months now and I never would have guessed that it was refurbished. Buying this vacuum turned out to be a great decision!

ryannaughton wrote:I've had this for 6 months now and I never would have guessed that it was refurbished. Buying this vacuum turned out to be a great decision!

Awesome!