Although the item has not been shipped out yet, I was told it was too late to cancel. I sent the email within the same business day. :-(
Is there anything can be done?

Thanks.

ThunderThighs wrote:Allow one to two business days for Customer Service to respond. Also, be sure to check your Spam folders as we end up there A LOT!

Somehow placed an order twice (I don't need 3 shave kits). I emailed to cancel immediately, no response, and now it got shipped. Thanks a lot for the GREAT (sarcasm if you couldn't tell) service! womp womp!

wildkitty06 wrote:Somehow placed an order twice (I don't need 3 shave kits). I emailed to cancel immediately, no response, and now it got shipped. Thanks a lot for the GREAT (sarcasm if you couldn't tell) service! womp womp!

Fast shipping can be problematic that way, so depending on your delivery person, you might be able refuse shipment and it will be sent back to Woot. Please stay in touch with support@woot.com so you can get the extra order taken care of.

Hope that helps.

wildkitty06 wrote:Somehow placed an order twice (I don't need 3 shave kits). I emailed to cancel immediately, no response, and now it got shipped. Thanks a lot for the GREAT (sarcasm if you couldn't tell) service! womp womp!

Hey I wished I had your problem; me they cancel the order without even asking to do so!
So you place an order and you don't even know if you are going to get it or not! It's a suprise when you contact CS about the status of the order... yeah!

Hi, I just placed 2 orders, but then I realized the recipient of the gift already has something similar.

Please help me cancel my orders. I placed the order about 30 minutes ago. and I've already sent an email to customer service.

If anyone here can help, please and thank you

order numbers:
#42186372
#42186345

case number:
CAS-58075-Y6F7S3

Thank you very much

kamhimtam wrote:Hi, I just placed 2 orders, but then I realized the recipient of the gift already has something similar.

Please help me cancel my orders. I placed the order about 30 minutes ago. and I've already sent an email to customer service.

If anyone here can help, please and thank you

order numbers:
#42186372
#42186345

case number:
CAS-58075-Y6F7S3

Thank you very much

Thanks for letting us know you've mailed in!

ThunderThighs wrote:Please email service@woot.com. While customer service does try to check the various threads, it's not the best way to communicate about orders.

Please cancel order 42209625

jcw122 wrote:Does woot.com let you cancel orders?

I'm korean,So I can not Speak to English Very Well....^^;;
To day my mistake,two order
I wan't very much one order cancel
order number: #42249179
Thank you~!

atonal7 wrote:I'm korean,So I can not Speak to English Very Well....^^;;
To day my mistake,two order
I wan't very much one order cancel
order number: #42249179
Thank you~!

Please be sure to mail support@woot.com right away!

ThunderThighs wrote:Please email service@woot.com. While customer service does try to check the various threads, it's not the best way to communicate about orders.

cancel the order

Order #42559935

ocen1ci wrote:cancel the order

Are all orders going direct to "Awaiting Shipping" now, without any opportunity to cancel? I ordered something Monday around midnight, then almost immediately (<5 minutes) realized that it wasn't what I wanted. I tried to go into my Woot account and cancel, then e-mailed support@woot to cancel my order, with "cancel request" clearly in the title. The reply I received told me that it was too late to change my address (what?), and when I replied, I was told to "reread the statement provided below," reiterating that woot can attempt to replace the item if it went to the wrong address.

I'm really disappointed in this interaction; I've always been impressed with Woot before, but this experience has really soured me. I'm being told I'm unable to cancel an order immediately after placing it, and my e-mails were clearly not read or understood. Is there anything that can be done so I'm not stuck with a $30 item I'm never going to use? Otherwise, with the direction that Woot has been going and the service that I've received, I don't know if I'll be shopping at Woot again.

I would like to cancel order #42799485 please. It says it will not get here for Christmas, and it was supposed to be a present.

Thanks

Please cancel Order #42931710. I need to reorder ASAP.
F****** PayPal >

Sent an email to support and service

Just sent a email request to support@woot.com to cancel Order 43031980. Please help in cancelling the order. Thanks.

I was a first time woofer and on Dec. 1st I bought a Samsung tv, which at the time I didn't realize it was refurbished. I emailed woot right away to cancel and they replied back they couldn't but when I get the shipment to email for return rma#. I received the item on December 6th and it was actually damaged during shipping. I sent support photos and they issued me prepaid label and said they would issue me a refund as soon as they received it back, which I returned on Dec 7th. I gave it a week for them to get it and I wrote them, a member said Is have a refund within 10 business days. Its now the 28th of the month and I still don't have my refund. I'm very upset about this issue. I write them almost daily and don't get a response. This is $535 we're talkin' here. Hope this gets seen and resolved immediately.

EdM_MSU wrote:Although you can attempt to cancel your order, you most likely will receive no response to your request and will not be able to cancel your order. I am speaking from personal experience.

Sadly, I've had the same thing happen numberr times here and at Tanga. Sad because I used to buy crap in huge quantities. I thought things may have gotten better as for awhile they seemed more responsive.... I hope they'll be cool and allow it, because it was a site error, and I was charged shipping more than once (Nothing to do with time,I checked)