Snapster wrote:really it's mostly just a matter of perspective and certainly nothing that won't get worked out here if you'll have some patience.
Until your most recent post, I have yet to get one single communication that anyone alive actually was aware of (let alone was doing anything about) my e-mail, or my problem.
Not one actual reply to any of my emails.
Yes, I got two e-mail replies that were canned responses, but they have proven to be worthless assurances of an: "effort to keep response times under 1 business day".
I made it to this forum, and see you claim that service is only 48 hours behind? Not when I'm still waiting for a human response from 4 days ago, 9 days ago, and 13 days ago. Not one response besides the automated ones.
I am one of the most patient people you'd meet - but only if I'm given some sign that someone is working on the problem! There's been no responses! Then I hear 'service is nearly caught up' with only a 48 hour backlog! Well, that saps the patience from anyone who's been waiting longer than 48 hours, doesn't it?
Just a reply saying "we hear you, acknowledge you're problem - we're working on it" could have done wonders. What indication am I left with that anyone is interested in fixing this problem, or would ever get back to me?
Meanwhile, I get my credit card statement with a bill for two Roombas several days apart, although I have only one - what would YOU do?
- Sit quietly, saying: "oh, I'll just go ahead and pay for something I didn't order or receive - I'm sure they'll fix this - even though I didn't get one reply from any of my emails for the past 2 weeks...."? "After all, they're clearly well organized and responsive...." NOT!
Snapster wrote:The result of the outbound shipments should be 3 roombas in your possession.
I assure you, I most certainly do not. I have received ONE (incomplete) Roomba from Woot. I have an old Roomba Red I bought two years ago, and I have recently bought a new, improved one that I gave as a gift.
Snapster wrote: -- this is not an excuse, it's merely for additional understanding of how we failed. Thanks for your patience as it gets straighted out.
I know it will, but evidently not by service@Woot.com (though perhaps in spite of them).