quality posts: 0
There is not one.
Keep emailing or private message one of the staff
Too damn many WOOTS and counting
quality posts: 4
Angie25 wrote:I have order a laptop to give as a gift..
I needed before Jan 6th as of right now FED EX says nothing has been received so what should I do.
I really needed it and I can't just go out and buy another one because I simply don't have the money to do so.
I need to know if I will be getting anything or not... Because My acct has been charge but nothing has been sent..
I can see you're new, and I'm guessing that you joined over the Netbook that was here on Woot on 12/20/09 (this is a guess on my part because of your join date).
The best thing you can do is to send email to email@example.com and they will respond back with the information that they have, or perhaps further suggestions.
This is the normal procedure, actually. Be sure that you don't lose the emails to your spam filters, and remember that this is the crazy season. You'll get an automated response pretty quick, but you may not get the actual answer until tomorrow.
In that email, please give them all the pertinent information, such as the order number, and the tracking number (if you have it).
It takes months to find a customer, but only seconds to lose one.
The good news is that we should run out of them in no time.
quality posts: 38
tinatrupp wrote:I spoke with someone at woot that was sending me a RMA to return a camera that will not charge, I haven't received anything...why would you not have a phone number? How do we get a hold of you? Other than writing?
Just writing. Email is how one communicates with woot. Well, email and these here message boards.
I don't know anything about your situation, but if you were expecting a reply over the weekend, you should be aware that woot's customer service people work Monday-Friday, normal business hours.
If it's something more than that, then please check your spam email folder to make sure any responses aren't lost in there... and then send another email (firstname.lastname@example.org). Wouldn't hurt to keep an eye on this thread, too, as perhaps an employee may respond to your query herein.
I come with a dream in my eyes tonight