I really didn't want to have to do this, but this is getting a bit ridiculous.
I ordered five separate items on 11/16/2013. I tried being super patient, realizing one of the items was really, really big and might take a while. I sent a message to support on 12/6 asking where the last two items were (I had received two and one was in transit at that time).
When I finally got a response back, it was clear the handler did not read the actual problem and said that according to tracking, I should have received my entire order on 12/7, and provided me back the tracking number I said I already knew about.
I am still two items and $514.98 out on this order. I sent another email back to support to enumerate exactly what I have received so far and when and from what tracking numbers. It was of course assigned another case number, so back in the queue I go, I suppose? That doesn't make any sense at all, does it?
I understand it's December and it's busy. I am just really sorry to say I'm not a big fan of how I've been treated so far. I feel that for an order that had taken three weeks to get me three of the items in it, the issue might have warranted a bit more than a cursory read.
My last email was sent last Wednesday, 12/11/13. Should I just cross my fingers that someone reads it this time? I'm really sorry; I don't like sounding like a jerk, but this is silly.