homebray wrote:Mine are supposedly in my town. They claim to have tried to deliver, which is odd since they usually stick small stuff like this in the box.

Clearly SmartPost is the wrong name may I suggest:
- SnailPost
- StupidPost
- CheapPost
- LotsOLuckPost
- CrapShootPost
- JustUseTheRegularMailPost
- CustomerServiceNightmarePost

Whenver woot is going to be shipping an item via smartpost, they show a little
icon of a snail next to the word smartpost.

They are telling you that your item is going to be shipped by the slowest, most
insane method known to man, and the icon is there to let you know this.

Jim

at least i'm not the only one experiencing this.. this is ridiculous.. *sigh*

This is common for smartpost. I usually receive the item within 2 to 3 weeks of notification from Woot that the item has been shipped. It is unfortunate but not much we can do about it.

dhlolds1 wrote:e mail woot thay will fix it. there was one otherperson that was short. they will send out the other remainder to you.

Hi, I'm that "other person"....like I said in my previous post I ordered 3x2=6 and received 2, 6 days after the woot. Here is the conversations I've had with woot via email:

Sent: 10/08/2008
I ordered 3 of the 2-pack 4GB Kingston thumb drive on 9-30-08. I received a package on 10-6-08, that contained 2 4GB Kingston thumb drives. I am just curious to know if the other 4 thumb drives will be coming in another package or what? Any help that you can provide would be greatly appreciated. Thank you.

On Wed, Oct 8, 2008 at 10:56 AM, Woot Member Services <service@woot.com> wrote:
Sorry that your order was shorted. We will get the remaining 4 cards sent ASAP.
Evan

Sent: 10/14/2008
Could you provide me with an estimated delivery date, tracking number. What exactly does ASAP mean, 1 week....2 weeks.
Anxiously waiting,
Brian

On Tue, Oct 14, 2008 at 12:35 PM, Woot Member Services <service@woot.com> wrote:
I had anticipated you having the rest of the order this week. All is not lost just yet, although I don't yet have tracking. I requested 2 day shipping, that is what I meant by ASAP.
Evan

Soooooooooooo, it is now the 17th, and I haven't seen 4 more come my way.....this really blows.

I would be happy to comment if I had them. They were ordered on 9/30/08 and picked up by the USPS on 10/7/08 and I still do not have them.

Hoping these will be delivered soon-appreciate the great deal-this is the first issue I have had with smartpost not delivering when indicated....

Est. in Home 10/15/2008
Date Time Description Location
October 15, 2008 7:10 AM USPS Electronically Notified BOISE,ID
October 15, 2008 6:33 AM Sortation Center Arrival SALT LAKE CITY, UT
October 10, 2008 3:49 AM Sortation Center Departure LOS ANGELES, CA
October 9, 2008 12:46 AM Sortation Center Arrival LOS ANGELES, CA
October 9, 2008 12:23 AM Sortation Center Departure CHINO, CA
October 8, 2008 12:00 AM Sortation Center Arrival DENVER, CO
October 7, 2008 10:11 AM Sortation Center Departure DALLAS, TX
October 6, 2008 3:43 PM Sortation Center Arrival DALLAS, TX
October 6, 2008 3:00 PM Pickup CARROLLTON, TX

Ordered the pair of 4 gig thumb drives on setp 30..

Arrrived fine. The first one krapped out in two days..Wasted $$.

The second is now dead.....was going to use them to transport pictures of my grandchildren out of town.

Emailed Kingston.com..they have specific requirements for us to ship these back that will cost more than the orogonal purchase price...bummer..Will not throw good money after bad..thanks for nothing Kingston,

I think Woot has lost me as a customer. SmartPost is ridiculous. Ordered 09/30 delivered to our post office (supposedly) on 10/09 have not seen yet. The one thing about delivering to our post office is that it gets dropped off there, and since we our rural and the post office (as we all know) is not very bright, it goes to their hub which is Houston (50 miles away), gets "sorted/processed", and then gets sent back to our post office for delivery. It would be better to just send through the postal system from the beginning.

Sorry Woot, but most of your products that I am interested in our sold at the same price on NewEgg slightly thereafter. So I think I will wait for these at NewEgg.

I have never received this item; however, I received an email that it was shippped? Can you check on above item and let me know.


Thanks,

RA DeCarlo

Smartpost est. in home delivery - 10/11. It's the 19th, Smartpost. Update a brother.

Am I the only one who actually got it within a decent time frame?

October 11, 2008 1:23 PM Delivered SAN BERNARDINO,CA
October 11, 2008 8:39 AM Arrival at Unit SAN BERNARDINO,CA
October 7, 2008 12:50 PM USPS Entry NORTHPARK, CA
October 7, 2008 6:46 AM USPS Electronically Notified SAN BERNARDINO,CA
October 7, 2008 4:48 AM Sortation Center Departure CHINO, CA
October 5, 2008 9:04 AM Sortation Center Arrival CHINO, CA
October 4, 2008 10:09 AM Sortation Center Departure DALLAS, TX
October 3, 2008 5:58 PM Sortation Center Arrival DALLAS, TX
October 3, 2008 4:55 PM Pickup CARROLLTON, TX

I have not received my shipment yet. Pls help

Thanks

I'm thinking that Woot lost me as a customer, this is ridiculous

October 10, 2008 6:01 AM Shipment Accepted ALLEN PARK, MI *
October 9, 2008 10:00 PM USPS Entry DETROIT, MI
October 9, 2008 9:29 PM Sortation Center Departure BELLEVILLE, MI
October 9, 2008 8:45 PM Electronic Shipping Info Received ALLEN PARK, MI *
October 9, 2008 8:09 PM USPS Electronically Notified ALLEN PARK,MI
October 9, 2008 3:04 PM Sortation Center Arrival BELLEVILLE, MI
October 8, 2008 8:54 PM Sortation Center Departure NEW BERLIN, WI
October 8, 2008 4:06 AM Sortation Center Arrival NEW BERLIN, WI
October 7, 2008 5:07 AM Sortation Center Departure DALLAS, TX
October 3, 2008 5:58 PM Sortation Center Arrival DALLAS, TX
October 3, 2008 4:55 PM Pickup CARROLLTON, TX

Called Allen park USPS on the 16th and they said they hadn't received the package because FEDEX doesn't deliver every day, and to wait another 1-2 days...well its been 2 days plus the weekend and now a Monday and my package hasn't moved from the Detroit FedEx. Called Detroit FedEx and those guys have no idea about anything and claim that it should have been delivered on the estimated 10/13. For 2 small flash drives and $5 shipping, it could have gone first class priority in been here in 5 days tops. Very disappointed as I am now going on my fourth week of waiting since order.

October 20, 2008 11:03 AM Delivered PENSACOLA, FL *
October 18, 2008 6:44 AM Arrival at Unit PENSACOLA,FL
October 17, 2008 3:23 PM Shipment Accepted PENSACOLA, FL *
October 17, 2008 2:30 PM USPS Entry EAST HILL, FL
October 16, 2008 7:29 AM Sortation Center Departure ATLANTA, GA
October 16, 2008 4:06 AM Electronic Shipping Info Received PENSACOLA, FL *
October 16, 2008 3:34 AM USPS Electronically Notified PENSACOLA,FL
October 15, 2008 4:48 AM Sortation Center Departure MARTINSBURG, WV
October 14, 2008 12:50 PM Sortation Center Arrival MARTINSBURG, WV
October 14, 2008 9:44 AM Sortation Center Departure POTTSTOWN, PA
October 11, 2008 3:11 AM Sortation Center Arrival ATLANTA, GA
October 10, 2008 8:06 AM Sortation Center Departure NEW BERLIN, WI
October 9, 2008 5:01 PM Sortation Center Arrival DALLAS, TX

There should be a contest, or at least some sort of prize for the most miles traveled (real or imaginary) by something shipped using the Fartpost system. But hey, I got mine, they work, and I ain't bitchin.
All Praise and Hail the Woot Gods.

rebeljean55 wrote:Hoping these will be delivered soon-appreciate the great deal-this is the first issue I have had with smartpost not delivering when indicated....

Est. in Home 10/15/2008
Date Time Description Location
October 15, 2008 7:10 AM USPS Electronically Notified BOISE,ID
October 15, 2008 6:33 AM Sortation Center Arrival SALT LAKE CITY, UT
October 10, 2008 3:49 AM Sortation Center Departure LOS ANGELES, CA
October 9, 2008 12:46 AM Sortation Center Arrival LOS ANGELES, CA
October 9, 2008 12:23 AM Sortation Center Departure CHINO, CA
October 8, 2008 12:00 AM Sortation Center Arrival DENVER, CO
October 7, 2008 10:11 AM Sortation Center Departure DALLAS, TX
October 6, 2008 3:43 PM Sortation Center Arrival DALLAS, TX
October 6, 2008 3:00 PM Pickup CARROLLTON, TX

Got my thumbdrives today in Boise...even though SmartPost still says 'enroute'....

Status: Enroute
Est. in Home 10/15/2008
Date Time Description Location
October 18, 2008 5:03 PM Enroute SALT LAKE CITY,UT
October 18, 2008 8:49 AM Missent TOOELE,UT
October 15, 2008 7:10 AM USPS Electronically Notified BOISE,ID
October 15, 2008 6:33 AM Sortation Center Arrival SALT LAKE CITY, UT
October 10, 2008 3:49 AM Sortation Center Departure LOS ANGELES, CA
October 9, 2008 12:46 AM Sortation Center Arrival LOS ANGELES, CA
October 9, 2008 12:23 AM Sortation Center Departure CHINO, CA
October 8, 2008 12:00 AM Sortation Center Arrival DENVER, CO
October 7, 2008 10:11 AM Sortation Center Departure DALLAS, TX
October 6, 2008 3:43 PM Sortation Center Arrival DALLAS, TX
October 6, 2008 3:00 PM Pickup CARROLLTON, TX

notrealbiff wrote:I'm thinking that Woot lost me as a customer, this is ridiculous

October 10, 2008 6:01 AM Shipment Accepted ALLEN PARK, MI *
October 9, 2008 10:00 PM USPS Entry DETROIT, MI
October 9, 2008 9:29 PM Sortation Center Departure BELLEVILLE, MI
October 9, 2008 8:45 PM Electronic Shipping Info Received ALLEN PARK, MI *
October 9, 2008 8:09 PM USPS Electronically Notified ALLEN PARK,MI
October 9, 2008 3:04 PM Sortation Center Arrival BELLEVILLE, MI
October 8, 2008 8:54 PM Sortation Center Departure NEW BERLIN, WI
October 8, 2008 4:06 AM Sortation Center Arrival NEW BERLIN, WI
October 7, 2008 5:07 AM Sortation Center Departure DALLAS, TX
October 3, 2008 5:58 PM Sortation Center Arrival DALLAS, TX
October 3, 2008 4:55 PM Pickup CARROLLTON, TX

Called Allen park USPS on the 16th and they said they hadn't received the package because FEDEX doesn't deliver every day, and to wait another 1-2 days...well its been 2 days plus the weekend and now a Monday and my package hasn't moved from the Detroit FedEx. Called Detroit FedEx and those guys have no idea about anything and claim that it should have been delivered on the estimated 10/13. For 2 small flash drives and $5 shipping, it could have gone first class priority in been here in 5 days tops. Very disappointed as I am now going on my fourth week of waiting since order.

Yours has probably been lost or stolen just like the thousands of others.

You need to contact woot and ask for a replacement, or a refund. Get the process
started now so you don't have to waste more time on this.

If you get nowhere with woot within a few days, then contact your credit card
company, and file a claim with them for your money back. This can take up to
three months after the claim is filed to recieve a credit.

So no matter what you do, your in for more time wasted on this.

Again, smartpost is the worst way to ship anything. When you factor in all the
costs of replacement items, the cost to re-ship them, the refunds, and the cost of the stolen items,
what is woot saving by using them as their shipping method?

Jim

I'm still waiting on mine too....

Status: Shipment Accepted
Est. in Home 10/10/2008
Date Time Description Location
October 7, 2008 8:33 AM Shipment Accepted RESTON, VA *
October 7, 2008 7:50 AM USPS Entry RESTON, VA
October 7, 2008 3:54 AM Sortation Center Departure MARTINSBURG, WV
October 7, 2008 2:32 AM USPS Electronically Notified RESTON,VA
October 5, 2008 2:20 PM Sortation Center Arrival MARTINSBURG, WV
October 4, 2008 9:08 AM Sortation Center Departure DALLAS, TX
October 3, 2008 5:58 PM Sortation Center Arrival DALLAS, TX
October 3, 2008 4:55 PM Pickup CARROLLTON, TX

At this point I'm not even expecting delivery. I've contacted Woot already but they pretty much told me to keep waiting. Needless to say, I won't be ordering any more products from Woot, as this has been a horrible buying experience for me.

I have had problems with Smartpost in the past, they have lost my items (one being 3 BAgs o' crapp!!!!) but this package was really small and was actually in my mailbox, so I can see how it could slip off a packing table at a processing plant or something. Patience may pay off here...

Well, I have, or should I say DON'T HAVE my magical disappearing package of this merchandise.

Date Time Description Location
October 7, 2008 8:19 PM Shipment Accepted DALLAS, TX *
October 7, 2008 7:50 PM USPS Entry DALLAS, TX
October 7, 2008 6:45 PM Sortation Center Departure DALLAS, TX
October 7, 2008 10:54 AM Electronic Shipping Info Received DALLAS, TX *
October 7, 2008 8:27 AM USPS Electronically Notified DALLAS,TX
October 3, 2008 5:58 PM Sortation Center Arrival DALLAS, TX
October 3, 2008 4:55 PM Pickup CARROLLTON, TX

No, I didn't cut anything out of it, that is exactly the way tracking info shows up for my order. The local post office tells me that they received the "electronic notification," but the package was NEVER scanned into their system by any postal employee. The notation here is merely FedUp/DumbPost claiming that it was given to the post office. There is no evidence to support such a claim... It really sounds to me like someone may have decided that a small package of apparent value was worth the risk of criminal prosecution.

A week after it was supposedly shipped I gave up on the post office finding it and contacted Woot's customer service. This was the reply:

Sorry that your order was lost in transit. A replacement order will be sent.

Evan

Another week has now come and gone. I have not received any merchandise, or even a confirmation of the shipment of the replacement order. I wonder how long that process takes.

... All this and First Class Mail here from the Dallas area (like Carrollton) is normally delivered in one or two business days. I would dare say this order could have been shipped 1st Class, insured, with delivery confirmation and given them enough change from the $5 I paid to pay their shipping clerk for the several seconds it took to process the order and enough to buy a good padded envelope for the shipment...

ng5g wrote:Well, I have, or should I say DON'T HAVE my magical disappearing package of this merchandise.

Date Time Description Location
October 7, 2008 8:19 PM Shipment Accepted DALLAS, TX *
October 7, 2008 7:50 PM USPS Entry DALLAS, TX
October 7, 2008 6:45 PM Sortation Center Departure DALLAS, TX
October 7, 2008 10:54 AM Electronic Shipping Info Received DALLAS, TX *
October 7, 2008 8:27 AM USPS Electronically Notified DALLAS,TX
October 3, 2008 5:58 PM Sortation Center Arrival DALLAS, TX
October 3, 2008 4:55 PM Pickup CARROLLTON, TX

No, I didn't cut anything out of it, that is exactly the way tracking info shows up for my order. The local post office tells me that they received the "electronic notification," but the package was NEVER scanned into their system by any postal employee. The notation here is merely FedUp/DumbPost claiming that it was given to the post office. There is no evidence to support such a claim... It really sounds to me like someone may have decided that a small package of apparent value was worth the risk of criminal prosecution.

A week after it was supposedly shipped I gave up on the post office finding it and contacted Woot's customer service. This was the reply:

Sorry that your order was lost in transit. A replacement order will be sent.

Evan

Another week has now come and gone. I have not received any merchandise, or even a confirmation of the shipment of the replacement order. I wonder how long that process takes.

... All this and First Class Mail here from the Dallas area (like Carrollton) is normally delivered in one or two business days. I would dare say this order could have been shipped 1st Class, insured, with delivery confirmation and given them enough change from the $5 I paid to pay their shipping clerk for the several seconds it took to process the order and enough to buy a good padded envelope for the shipment...

Contact woot one more time, and tell them that if you do not recieve either a
refund or a replacement within a reasonable amount of time, which would
be about one week to either get a refund, or have the replacement item in
your hands, which is by no means unreasonable, you will be contacting your credit
card company and filing a claim.

Then do it! It will take about 3 months for the credit card company to get your
money back, so start the process as soon as you can.

Your item, like the thousands of others that are shipped smartpost is gone. Its
not going to show up now. You don't even show an expected delivery date.

I feel for you. I know this is not big bucks we are talking about, but its YOUR
money, not anyone elses, and you should never just roll over and let someone
else take it from you.

Good luck, and here is yet another customer that woot has lost because of
smartpost. How is this good business practice?

Jim

bdubnpaw wrote:Hi, I'm that "other person"....like I said in my previous post I ordered 3x2=6 and received 2, 6 days after the woot. Here is the conversations I've had with woot via email:

Sent: 10/08/2008
I ordered 3 of the 2-pack 4GB Kingston thumb drive on 9-30-08. I received a package on 10-6-08, that contained 2 4GB Kingston thumb drives. I am just curious to know if the other 4 thumb drives will be coming in another package or what? Any help that you can provide would be greatly appreciated. Thank you.

On Wed, Oct 8, 2008 at 10:56 AM, Woot Member Services <service@woot.com> wrote:
Sorry that your order was shorted. We will get the remaining 4 cards sent ASAP.
Evan

Sent: 10/14/2008
Could you provide me with an estimated delivery date, tracking number. What exactly does ASAP mean, 1 week....2 weeks.
Anxiously waiting,
Brian

On Tue, Oct 14, 2008 at 12:35 PM, Woot Member Services <service@woot.com> wrote:
I had anticipated you having the rest of the order this week. All is not lost just yet, although I don't yet have tracking. I requested 2 day shipping, that is what I meant by ASAP.
Evan

Soooooooooooo, it is now the 17th, and I haven't seen 4 more come my way.....this really blows.

*******UPDATE********

I received my other 4 thumbdrives yesterday (the 22nd), I repeat, I received my other 4 thumbdrives yesterday (the 22nd)!!!!! After 3 emails to WOOT! and almost a month later, WOOT! came through! No thanks to Smartpost....WOOT, seriously, you need to change to a different shipping company....PLEEEEEEAAAAAASSSSSE! Hope the rest of you having troubles get yours soon.

I'm still waiting on the remainder of my order.

It will soon be the 1 month anniversary since I placed the order. I'm thinking about having a little get-together. Nothing crazy...just a few friends.

This is ridiculous... SmartPost Blows.

yeah....uhhhh....here is the status of my order from Smartpost......

October 3, 2008 4:55 PM Carrier Notification Made CARROLLTON, TX

Still waiting....what is going on? I mean, c'mon I ordered something else from Woot on the 14th and got it today, but the Flash Drives from the 3rd still haven't arrived.

I am still waiting (for a month now) to get mine in the snail mail... anyone else have this problem?

I ordered this over a month ago. The item was lost in transit on 10/10. I understand that Woot has no control over a lost shipment. I have requested a replacement several times. Yet here it is over a month later and I have not received the product, or any indication that I will. Very disappointed in Woot.

Larry178 wrote:I ordered this over a month ago. The item was lost in transit on 10/10. I understand that Woot has no control over a lost shipment. I have requested a replacement several times. Yet here it is over a month later and I have not received the product, or any indication that I will. Very disappointed in Woot.

Contact your credit card company as soon as you can, and file a claim with them
to get your money back.

They will investigate the problem, and put a hold on the money that they paid
woot for the thumbdrive.

After about 90 days, you should get your money back.

Do it NOW. Do not wait, or take this kind of treatment. The sooner you file
the claim, the sooner you and everyone else will get their money back.

And each time woot, or any other company has to pay back the money, and
also have to loose the money for the stolen item, then the quicker they will
realize that smartpost is not a worth while shipping method.

Again, do NOT wait to file your claim. A month is totally unacceptable for delivery
of any package, and your credit card company has ways in place to help you get
your money back.

Jim

Works well, Haven't had any problems with it