cosmosuncle


quality posts: 0 Private Messages cosmosuncle

Haven't seen a return policy anywhere -- unless it's a defective product. I can't believe they don't have return policy info in there F.A.Q.'s but they don't....anyone have information for me?

I got a digital camera and I'm not happy with it, its slower than my OLD camera...maybe the image quality is better but that's the only thing better.

Thanks.
Justin

dreamaster


quality posts: 4 Private Messages dreamaster

Better bet is to open up an account on Amazon or e-bay and sell it.

Even if they had a "Buyers remorse" return policy, you'll most likely sell for a profit and make money anyway.

The caveat to that it a few wooters already buy three and sell immediately on e-bay, so to get a better price you'll have to wait a few days.

philchou


quality posts: 0 Private Messages philchou

I chose the wrong pillow top, there were 3 options. can i change my option somehow?

marco48134


quality posts: 0 Private Messages marco48134
philchou wrote:I chose the wrong pillow top, there were 3 options. can i change my option somehow?



I bought a media player which is totally scaffolding, I wouldn't sell it on ebay, I need to protect my reputation.

charransom


quality posts: 0 Private Messages charransom

I have a digital camera that is not compatible with my computer, but even if it was, I would return it, being really discouraged with the quality of the product

Also, I have GPS that is so complicated I cannot even set it up

I want to return both

charransom@gmail.com

kemhof


quality posts: 0 Private Messages kemhof
dreamaster wrote:Better bet is to open up an account on Amazon or e-bay and sell it.

Even if they had a "Buyers remorse" return policy, you'll most likely sell for a profit and make money anyway.

The caveat to that it a few wooters already buy three and sell immediately on e-bay, so to get a better price you'll have to wait a few days.



This is a perfect solution (well, almost perfect!) My hubby and I each bought each other the same item for Christmas, so I have no use for another Kodak photo viewer! I'll just post it on eBay or Craigslist as unopened, and see what happens. Thanks for the suggestion!

christy823


quality posts: 0 Private Messages christy823

August 2009, I bought an ACER computer for my kids which just stopped working at the end of December. For Xmas I bought my kids video cameras from Woot.com, whose software I have come to find out, is only compatible with PC's. I use a Mac.

So now they have a dead computer and can't view their video cameras.
Thanks Woot.com for being so vague about your return policies and so unwilling to take responsibility for selling faulty products. You suck!

Mavyn


quality posts: 24 Private Messages Mavyn

You failed to read the policy, and now decide it's vague?

Be a better consumer!

My speech is not parsing. I am speaking in ellipsis.

KtCallista


quality posts: 33 Private Messages KtCallista

I've never understood the desire to return things because of buyers remorse. . .. which less face it failure to read full product descriptions and do a quick Google search to confirm your assumptions really leads to buyers remorse. I mean I know Walmart doesn't care, but is it really a valid reason, and on the electronics and refurbs Woot usually places the warranty information fairly prominently on the description (usually multiple times).

___________________________________________________________________
Paper Napkins on the Edge of Insanity

You can call me Goddess, that's fine.

mrb13


quality posts: 0 Private Messages mrb13
kemhof wrote:This is a perfect solution (well, almost perfect!) My hubby and I each bought each other the same item for Christmas, so I have no use for another Kodak photo viewer! I'll just post it on eBay or Craigslist as unopened, and see what happens. Thanks for the suggestion!




This is not the perfect solution. I just bought an Asus laptop that doesn't turn on. The perfect solution to buying an electronic device isn't to resell it to some unsuspecting schmo. The perfect solution would be for woot.com to have a return policy.

vitasoy1437


quality posts: 0 Private Messages vitasoy1437

so they actually dun have one??? even for defects?

Mavyn


quality posts: 24 Private Messages Mavyn

http://www.woot.com/WhatIsWoot.aspx#q8

FAQs...not just for the cool kids.

My speech is not parsing. I am speaking in ellipsis.

jyuelu


quality posts: 0 Private Messages jyuelu
vitasoy1437 wrote:so they actually dun have one??? even for defects?


Yes, They do have a return policy. You may have to pay for their defective product.
Following is what they replied me for their defective Roomba I bought:
"Please be advised, per terms of our website, that you will be responsible for the costs associated with return shipping."

KtCallista


quality posts: 33 Private Messages KtCallista
jyuelu wrote:Yes, They do have a return policy. You may have to pay for their defective product.
Following is what they replied me for their defective Roomba I bought:
"Please be advised, per terms of our website, that you will be responsible for the costs associated with return shipping."



I've had good luck with iRobot support for when my woot Roomba died. Their call line leaves a lot to be desired, but the replacement Roomba arrived the day after I shipped mine (so it was already on it's way before I got my tail to the UPS store) and I think they sent a shipping label, I don't remember it was a few years ago. Woot clearly states in their FAQ that defective products are handled primarily by manufacturers.

___________________________________________________________________
Paper Napkins on the Edge of Insanity

You can call me Goddess, that's fine.

gregglory


quality posts: 0 Private Messages gregglory

I've got instant buyer's remorse over that darn Sony Dash. Just hit the button half an hour ago. Is there truly no way to CANCEL an order that hasn't shipped yet?

KtCallista


quality posts: 33 Private Messages KtCallista
gregglory wrote:I've got instant buyer's remorse over that darn Sony Dash. Just hit the button half an hour ago. Is there truly no way to CANCEL an order that hasn't shipped yet?



Message support right away. If it's still in the factory it's easier for them to accommodate. It is harder during woot-offs, but that's not a problem right now. Either way someone should email you in the AM if you email now.

___________________________________________________________________
Paper Napkins on the Edge of Insanity

You can call me Goddess, that's fine.

volkan007


quality posts: 0 Private Messages volkan007
Mavyn wrote:You failed to read the policy, and now decide it's vague?

Be a better consumer!



Your post is not to me but... Read the policy??? Where? I can say that I am pretty good with finding info on the web but It seems like I can't find any info on Woot'ss Return policy regardles of there is one or not.. May be you can post the link here as a better consumer so all the bad consumers can see it..

AZGman


quality posts: 3 Private Messages AZGman
volkan007 wrote:Your post is not to me but... Read the policy??? Where? I can say that I am pretty good with finding info on the web but It seems like I can't find any info on Woot'ss Return policy regardles of there is one or not.. May be you can post the link here as a better consumer so all the bad consumers can see it..



Woot return policy - with very few exceptions - if you ordered it, you bought it.

Grumpy 'til the day I die.

wootsteroo


quality posts: 2 Private Messages wootsteroo

There is no buyer's remorse policy.

They sell limited quantities, so color or option changes can't work.

They clearly spell out what to do to return defective products (doa) at the bottom of the page when you click on "Write us" link.

Read the area that tells how to try to cancel an order or how to send for an rma for defective products. Don't expect a replacement. They usually don't have any left. But you usually can return doa products.

It's all there. Just make sure you use correct contact option for your purpose.

3330rangefr0gs


quality posts: 0 Private Messages 3330rangefr0gs

I bought a shirt that was on special for that day but it's too small. I just want to exchange the one I have for a bigger size but the price of the shirt has changed to $15 from $12. I don't know who to contact about it on here.

Mavyn


quality posts: 24 Private Messages Mavyn
3330rangefr0gs wrote:I bought a shirt that was on special for that day but it's too small. I just want to exchange the one I have for a bigger size but the price of the shirt has changed to $15 from $12. I don't know who to contact about it on here.



The bad: No exchanges. The sizes are all listed on each sale page, so the fault is yours for not checking.

The good: If you go to the World of Woot.Shirt forum, there is a thread JUST FOR connecting unhappy shirt owners and making trades for the right size or a different shirt. Or, you can check out teetrade.org which also lists a variety of cottony wonder.

My speech is not parsing. I am speaking in ellipsis.

KtCallista


quality posts: 33 Private Messages KtCallista
3330rangefr0gs wrote:I bought a shirt that was on special for that day but it's too small. I just want to exchange the one I have for a bigger size but the price of the shirt has changed to $15 from $12. I don't know who to contact about it on here.



I have no idea what the size exchange policy is, but to contact woot, the general contact is service@woot they also have a form at the write us link at the top of the page. They can get the email where it needs to go. After the initial sale all shirts go to $15 until they are removed from the site.

___________________________________________________________________
Paper Napkins on the Edge of Insanity

You can call me Goddess, that's fine.

mariolee


quality posts: 0 Private Messages mariolee

It seems that the after-sales service is not so good.I always buy the products from reliable online shop.it has price and quality guarantee.

To find fun in the creative games.

bholman99


quality posts: 0 Private Messages bholman99
volkan007 wrote:Your post is not to me but... Read the policy??? Where? I can say that I am pretty good with finding info on the web but It seems like I can't find any info on Woot'ss Return policy regardles of there is one or not.. May be you can post the link here as a better consumer so all the bad consumers can see it..



"How do I return a defective product?
Unless we specifically tell you not to, call the manufacturer of the product you bought. You will likely get a replacement of a new model or better item from them. If we still haven't dissuaded you, email rma@woot.com with your woot order number, the name of the product you are returning, and the detailed problem with the item. We will respond with return authorization by the next business day. Because we aren't likely to have a replacement in stock, you should be prepared for a refund-only option if that's all we can do. Know that return freight will be at your expense. Again, you will probably get a better deal from the manufacturer, or whoever else handling member service for that product."

pancakesinspace


quality posts: 0 Private Messages pancakesinspace

Just curious, would damaged be the same as defective? I ordered those star wars lunch boxes a couple weeks back and one of the arrived with a big dent. The shipping container was fine and so were the other two so it looks like it happened in the warehouse.

StormieStorm


quality posts: 0 Private Messages StormieStorm

1st time buying at woot. Never again! Return policy? eBay stores are better. You are not stuck with item you are not happy with.

Mavyn


quality posts: 24 Private Messages Mavyn
StormieStorm wrote:1st time buying at woot. Never again! Return policy? eBay stores are better. You are not stuck with item you are not happy with.



If you check the FAQ...well. Clearly that's unreasonable.

My speech is not parsing. I am speaking in ellipsis.

gfunkera1982


quality posts: 0 Private Messages gfunkera1982

I have never had a problem with returns. Woot has hooked me up over the years and has always worked with me. Keep on truckin pumpkin.

pooflady


quality posts: 22 Private Messages pooflady
gfunkera1982 wrote:I have never had a problem with returns. Woot has hooked me up over the years and has always worked with me. Keep on truckin pumpkin.



Seven years and this is your first post! I'm so proud of you.



Tomorrow - noun
A mythical land where I get all my stuff done.

itsmelance


quality posts: 0 Private Messages itsmelance

i knew the policy - no biggie - hey 'policy' is 'policy.' i then skimmmed thhru your comment section on same such policy (that of 'returns'). at one point, a staff member says, 'at the very least, u should hear something from Woot by morning. Now, while 'policy' may be 'policy,' 'lies' are 'lies.' i've tries to get a response from Woot more than a few times, on one such occasion where the 'problem was CLEARLY your fault - specifically regarding a time i ordered 'large' underwear and YOU sent 'medium.' i complained, not expecting, and not recieving, a 'response.' oh well...life goes on - and personally i don't care enough to look up whatever 'policy' u may have for my specific 'situation.' however, if e er there is/was an instance where a patron of Woot DOES, IN FACT, DESERVE a response, it would seem it would be in a situation such as mine where the 'mistake' was indeed per3petrated BY Woot!!! at the risk of not getting the correct context of 'why' the staffer told this poor soul that 'at the very least, he should hear from Woot by morning,' i will respond to that with a suggestion: while Woot is very big and powerful, with its great prices and Amazon shield - it still indeed DOES have an 'Achilles Heal,' which is, of course, to be found IMMEDIATELY if it's patron's decided not to shop there (remember 'Exxon?!?!?!') I also have a suggestion on HOW to find said 'Heal' ASAP - & that would be to simply piss on our head's and tell us it's raining...go on, try it - i DARE ya!!! ;-)

ThunderThighs


quality posts: 909 Private Messages ThunderThighs

Staff

itsmelance wrote:i knew the policy - no biggie - hey 'policy' is 'policy.' i then skimmmed thhru your comment section on same such policy (that of 'returns'). at one point, a staff member says, 'at the very least, u should hear something from Woot by morning. Now, while 'policy' may be 'policy,' 'lies' are 'lies.' i've tries to get a response from Woot more than a few times, on one such occasion where the 'problem was CLEARLY your fault - specifically regarding a time i ordered 'large' underwear and YOU sent 'medium.' i complained, not expecting, and not recieving, a 'response.' oh well...life goes on - and personally i don't care enough to look up whatever 'policy' u may have for my specific 'situation.' however, if e er there is/was an instance where a patron of Woot DOES, IN FACT, DESERVE a response, it would seem it would be in a situation such as mine where the 'mistake' was indeed per3petrated BY Woot!!! at the risk of not getting the correct context of 'why' the staffer told this poor soul that 'at the very least, he should hear from Woot by morning,' i will respond to that with a suggestion: while Woot is very big and powerful, with its great prices and Amazon shield - it still indeed DOES have an 'Achilles Heal,' which is, of course, to be found IMMEDIATELY if it's patron's decided not to shop there (remember 'Exxon?!?!?!') I also have a suggestion on HOW to find said 'Heal' ASAP - & that would be to simply piss on our head's and tell us it's raining...go on, try it - i DARE ya!!! ;-)


Hi there. Sounds like you're pretty frustrated. I'm sorry about that.

If you would like to send me information on the order you're having problems, with, I'll ask CS to take another looksie.

To Private Message me, click on the envelope next to my name in this post. To check your PMs for my response, click on the envelop near the top, to the right of Everything But Woot.



TT's Schedule: Mon-Wed = Days; Thu-Fri = evening/nights
To contact Customer Service, use the SUPPORT form at the top of every woot page
••• ► Woot's Return Policy ◄ ••• ► Did you check your spam/junk folders for a CS reply?
CANCEL?? How to cancel your order in the first 2 hours!! - except orders with Woot-Off or expedited items

JohnWooten


quality posts: 4 Private Messages JohnWooten

When you buy something online, you are buying something sight unseen. I look at the brand, reviews, etc. and hope for the best.

Woot! was originally a lot of weird (mostly cheap) crap, so you kinda went along with the ride. Later it became more mainstream, but still offers some crappy items and that's where the rub comes in.

That said, Woot! customer service has been fine the times I had to return a defective/incorrect product. So it's sorta 'buyer beware' when it comes to whether you will like it, and remember if you bought it at Sears you'd still have to spend money and time to return the product.

So...good luck. I don't see much of interest anymore on Woot!, it's pretty mainstream. Miss the kitch.

Lotsa stuff...

CoogaM


quality posts: 0 Private Messages CoogaM

I ordered an item over the weekend and had to cancel the order. The order had not shipped and has had no activity on it, in fact it stated it would ship in 3-5 days. I emailed support Sunday night about cancelling and on Monday morning they refused. They continue to send me the same preformatted response that basically states you bought it, it's yours and we WILL NOT CANCEL IT. This is my first time buying anything from this horrible company and hopefully now that Amazon acquired them it will get better. Their return policy should be "all sales final" and don't contact us if you need anything. The only way to combat is to fill the blogs up with dissatisfaction posts. Suprised they even got acquired with this sort of customer service. The irony is if you have to return a brand new item, you pay for shipping both ways plus 15% restock. What a scam, horrible company!!!!!

ThunderThighs


quality posts: 909 Private Messages ThunderThighs

Staff

CoogaM wrote:I ordered an item over the weekend and had to cancel the order. The order had not shipped and has had no activity on it, in fact it stated it would ship in 3-5 days. I emailed support Sunday night about cancelling and on Monday morning they refused. They continue to send me the same preformatted response that basically states you bought it, it's yours and we WILL NOT CANCEL IT. This is my first time buying anything from this horrible company and hopefully now that Amazon acquired them it will get better. Their return policy should be "all sales final" and don't contact us if you need anything. The only way to combat is to fill the blogs up with dissatisfaction posts. Suprised they even got acquired with this sort of customer service. The irony is if you have to return a brand new item, you pay for shipping both ways plus 15% restock. What a scam, horrible company!!!!!



I'm sorry for the late response. You can self-cancel in the first 15 minutes after ordering. After that, the order is released for processing and out of our reach. Even though it hasn't shipped, your order is in a file with thousands of other orders. It's just not feasible for us to stop everything for every request we get.



TT's Schedule: Mon-Wed = Days; Thu-Fri = evening/nights
To contact Customer Service, use the SUPPORT form at the top of every woot page
••• ► Woot's Return Policy ◄ ••• ► Did you check your spam/junk folders for a CS reply?
CANCEL?? How to cancel your order in the first 2 hours!! - except orders with Woot-Off or expedited items