Below is my correspondence with woot regarding this issue. They have a more than apathetic tone, and seem to really not give a crap. Or maybe all the crap is in bags so they can't give me any. Whichever the case, I'm more than dissapointed. Hell at this point an automated email that said they were sorry would be better than this BS. I never got a reply to my last email. Oh well... maybe customer service is only availabe on a first come first serve basis starting at 12 midnight each night.
Dan Seals <danseals@gmail.com> Fri, Nov 4, 2005 at 2:41 AM
To: service@woot.com
Here is a screenshot of my order from the 11/4/05 Woot.
Make it happen, I never got a confirmation (I sat there trying to input it for literally an hour)
-Dan Seals
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Woot : Service <servicewoot@woot.com> Fri, Nov 4, 2005 at 8:18 AM
To: Dan Seals <danseals@gmail.com>
Order status is always located in Your Account and clicking on the item ordered.
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Dan Seals <danseals@gmail.com> Fri, Nov 4, 2005 at 10:54 AM
To: "Woot : Service" <servicewoot@woot.com>
Well its not listed there. My screen-shot shows I was there, seems like 90% of people hit the Order button and nobody got any orders, how the heck did this thing sell out? Well obviously your server got slammed, I'm sympathetic to that, but I literally sat there for an hour last night trying to get one, and I know that you sold them during that time because of the site statistics. Are you saying my order didn't go through?!
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Woot : Service <servicewoot@woot.com> Fri, Nov 4, 2005 at 10:56 AM
To: Dan Seals <danseals@gmail.com>
if the order went through there would be an order number for the item under the "your account" tab at our website.
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Dan Seals <danseals@gmail.com> Fri, Nov 4, 2005 at 11:02 AM
To: "Woot : Service" <servicewoot@woot.com>
ok "if the order went through there would be an order number for the item under the "your account" tab at our website." That seems fair. Now what happens when I press the "stupidly large 'buy it' button" when i'm ordering something?
I'm expecting a reply of "your order is placed" Now thats great, why didn't that happen?!
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Woot : Service <servicewoot@woot.com> Fri, Nov 4, 2005 at 11:06 AM
To: Dan Seals <danseals@gmail.com>
im guessing because server overload caused many folks to have 100 attempts before the order was accepted.
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Dan Seals <danseals@gmail.com> Fri, Nov 4, 2005 at 7:49 PM
To: "Woot : Service" <servicewoot@woot.com>
are you guys sorry that happened? do you care?