lbulmer


quality posts: 0 Private Messages lbulmer

I got mine, without the pet hair attachment or the suction control. It works amazingly well on the carpet, but hardly at all on the bare floors. It'll pick up dog hair but not pretzel pieces, for instance.

So I called customer service, and the person I spoke to insisted that you have to have the brush on for both bare floors and the carpet or there won't be any suction. The manual says to turn the brush off for bare floors.

I'm wondering what experience anybody else has had with the bare floor suction.

lhoward31


quality posts: 0 Private Messages lhoward31
lbulmer wrote:I got mine, without the pet hair attachment or the suction control. It works amazingly well on the carpet, but hardly at all on the bare floors. It'll pick up dog hair but not pretzel pieces, for instance.

So I called customer service, and the person I spoke to insisted that you have to have the brush on for both bare floors and the carpet or there won't be any suction. The manual says to turn the brush off for bare floors.

I'm wondering what experience anybody else has had with the bare floor suction.



Well, I have a large house that has lots of hardwood floor, lots of tiles, lots of carpet and throw in some throw-rugs.

After many different (and expensive) vacuums I've come to the conclusion that the best for carpet is a strong upright (and the Navigator certainly performs) while the best for barefloor is a good canister vacuum with a swiveling barefloor brush attached.

I've yet to have good performance from an upright on the bare floor. They either don't pick up well, or they are to big to get around and under stuff easily. If you use the hose with an attachment, its awkward and usually causes the vac to fall over as you try to move around...

So no, I don't rate the navigator "great" on bare flooring. But def. turn the brush off, makes no sense to have it on during barefloor cleaning. All it will do is kick the dirt around.

You could try and check the Shark website for an "barefloor" brush attachment, not sure if they made one ?? It will be awkward to use, but do a much better job !

juliette621


quality posts: 0 Private Messages juliette621

Received my green Sharkie on Wednesday and it's a badassmothersucker~ I was hoping for lavender but since the green surprisingly came with all of the attachments I can't complain I've never been so excited to vacuum? o_O

zdw1005


quality posts: 0 Private Messages zdw1005

I got mine 4 days ago. the Vacuum works much better than my old one.

Mine is missing 24" Crevice tool and Dusting Brush. in order to confirm that, i went to bestbuy brought a brand new one. the modle number is NV22L, same as the one sold on WOOT.

Read the Owner's Guide, Shark Navigator Vacuum modle # NV22L or # NV22T should came with following accesory:

1 x crevice tool (short version)
1 x 24" crevice tool
1 x Dusting brush
1 x Pet Hair Power Brush

We all know it is NOT a the brand new items. but WOOT did not mention may be there will be missing parts on its' Ads.

So WOOT should take responsibility to help us to get missing parts from vendor.

If Woot doesn't take the responsibility by July 9th 2010. I will dispute the charge with my Credit Card company.

ThunderThighs


quality posts: 325 Private Messages ThunderThighs

Staff

zdw1005 wrote:
We all know it is NOT a the brand new items. but WOOT did not mention may be there will be missing parts on its' Ads.

So WOOT should take responsibility to help us to get missing parts from vendor.

If Woot doesn't take the responsibility by July 9th 2010. I will dispute the charge with my Credit Card company.

I'm sorry you are disappointed that there are no attachments with your vacuum. However, if you look back, you will see that there was no mention of attachments in the blog, description, or the "In the Box" list. No attachments were shown in the pictures. There were no attachments advertised with this vacuum. In addition, I posted in the forum clarifying that no attachments came with this vacuum.

Again, I'm sorry you are upset but you did receive the product as advertised.


PLUS SALES - A COMPLETE LIST - Bookmark me!
Customer Service: support@woot.com -or- use the Support form linked at the top of every page.

prowler26b


quality posts: 0 Private Messages prowler26b

I know what the Pet Hair attachment is, but what is the Suction Control?

Thanks,
B


lbulmer wrote:I got mine, without the pet hair attachment or the suction control. It works amazingly well on the carpet, but hardly at all on the bare floors. It'll pick up dog hair but not pretzel pieces, for instance.

So I called customer service, and the person I spoke to insisted that you have to have the brush on for both bare floors and the carpet or there won't be any suction. The manual says to turn the brush off for bare floors.

I'm wondering what experience anybody else has had with the bare floor suction.



agingdragqueen


quality posts: 85 Private Messages agingdragqueen

Staff

prowler26b wrote:I know what the Pet Hair attachment is, but what is the Suction Control?

Thanks,
B



For clarification on the specific parts that should have come with your vacuum and replacements, if necessary, you are welcome to contact Trademark Global who is handling these issues for us: 1-888-298-5358.

prowler26b


quality posts: 0 Private Messages prowler26b

agingdragqueen,
I appreciate the response. I'm not complaining. I got the dust brush and the two crevice tools (short and long), however no extra filters. I'm cool with what I got. I have heard several people say something about a suction control. I can't find anything about it in the manual so I was just curious what it was.
Can anyone just tell me what it is? At this point I'm on a WOOT mission to find out what the SUCTION CONTROL is!!!!
Thanks,
B

agingdragqueen wrote:For clarification on the specific parts that should have come with your vacuum and replacements, if necessary, you are welcome to contact Trademark Global who is handling these issues for us: 1-888-298-5358.



KevinatWoot


quality posts: 18 Private Messages KevinatWoot
prowler26b wrote: At this point I'm on a WOOT mission to find out what the SUCTION CONTROL is!!!!
Thanks,
B



Are you thinking of the Dyson DC22? That has suction control (for curtains and delicate fabrics)

http://www.woot.com/blog/viewentry.aspx?id=13180

But you had bought the Shark Navigator, and it does not have suction control...

http://www.woot.com/blog/viewentry.aspx?id=13216

prowler26b


quality posts: 0 Private Messages prowler26b

Thank you Kevin,
I'll let my mission come to a close here. I was not thinking of the Dyson. Several other Wooters mentioned that their Shark had Suction Control included. I was curious what it was. Apparently they had been sniffing some kind of weird Amazon glue!
I'm please with the Shark even without the Dyson Suction Control. This vaccuum literally SUCKS!
Thanks,
B

KevinatWoot wrote:Are you thinking of the Dyson DC22? That has suction control (for curtains and delicate fabrics)

http://www.woot.com/blog/viewentry.aspx?id=13180

But you had bought the Shark Navigator, and it does not have suction control...

http://www.woot.com/blog/viewentry.aspx?id=13216



E85B18


quality posts: 0 Private Messages E85B18

I got mine and it didn't work straight out of the box. Thanks for the broken re-ferb!! What a pain...

munkycrazy


quality posts: 8 Private Messages munkycrazy
prowler26b wrote:Thank you Kevin,
I'll let my mission come to a close here. I was not thinking of the Dyson. Several other Wooters mentioned that their Shark had Suction Control included. I was curious what it was. Apparently they had been sniffing some kind of weird Amazon glue!
I'm please with the Shark even without the Dyson Suction Control. This vaccuum literally SUCKS!
Thanks,
B



http://www.sharkclean.com/manual/NV22-NV22C-NV22P-NV22T-NV22Q_REV_1008.pdf

You can search "suction control". Pages 8, 10 and 11 mention it.

"IMPORTANT:
To decrease suction for delicate
cleaning, open the suction
control vent. Close completely
for maximum cleaning performance."

munkycrazy


quality posts: 8 Private Messages munkycrazy
munkycrazy wrote:http://www.sharkclean.com/manual/NV22-NV22C-NV22P-NV22T-NV22Q_REV_1008.pdf

You can search "suction control". Pages 8, 10 and 11 mention it.

"IMPORTANT:
To decrease suction for delicate
cleaning, open the suction
control vent. Close completely
for maximum cleaning performance."




Oh, and I still don't know what it is either. I can't find anything like that on my vacuum so I'm pretty sure it didn't come with anything. Unless it's something so obviously simple that I overlooked it.

prowler26b


quality posts: 0 Private Messages prowler26b

Actually Munkycrazy you are da man! (or woman). The link you provided shows exactly what the Suction Control is on the NV22T! We have the NV22L. If you look at: http://www.sharkclean.com/manual/NV22-NV22C-NV22L-NV22LC-NV22P-NV22T-NV22Q-NV22W_Eng_Span_Frnch_Manual_REV_090107_READ_OR_PRINT.pdf and look at where the hose connects to the crevice tool, there is no slide as shown in your link. Those holes on the tools are the suction control on ours. My wife just vaccuumed a ton of our daughers dogs hair out of my truck and says it works great with those holes, so no problem.
Thank you for the help on getting where we needed to be!!
B

munkycrazy wrote:Oh, and I still don't know what it is either. I can't find anything like that on my vacuum so I'm pretty sure it didn't come with anything. Unless it's something so obviously simple that I overlooked it.



bgabrielson


quality posts: 0 Private Messages bgabrielson

Well, I've used my Shark twice since receiving it and it's smoking. The first time around it had a smell of burning rubber or electrical. I hoped this was just the fittings working in and the smell of some friction or lubricants that would wear off, but the second use last night was even worse. I took off the exhaust cover and the filter in there was totally saturated in jet black soot. Looks like it's a dud. The return shipping on this thing is going to be a bear. That sucks.

I suppose there's no manufacturers warranty on this item? Hopefully a replacement is available because I really need a vacuum and I liked this one.

BobSetzer


quality posts: 0 Private Messages BobSetzer

I just wanted to give a shout-out to woot and their customer service. I had a problem with mine (missing the cyclonic chamber). I called the number Woot Staff provided in the forum: "It may be easier to get a replacement from Trademark Global, our vendor on these things. You can call them at this number: 1-888-298-5358, I have been hearing very positive things about their customer service, but please do contact us if you have issues speaking with them."

I left my number, got a call back, and it was resolved quickly. Don't go through Shark. Call the above number and tell them you want to talk to someone that deals with Shark Vacuums. My issue was promply handled by their vendor. Kudos ...

bgabrielson


quality posts: 0 Private Messages bgabrielson
BobSetzer wrote:I just wanted to give a shout-out to woot and their customer service. I had a problem with mine (missing the cyclonic chamber). I called the number Woot Staff provided in the forum: "It may be easier to get a replacement from Trademark Global, our vendor on these things. You can call them at this number: 1-888-298-5358, I have been hearing very positive things about their customer service, but please do contact us if you have issues speaking with them."

I left my number, got a call back, and it was resolved quickly. Don't go through Shark. Call the above number and tell them you want to talk to someone that deals with Shark Vacuums. My issue was promply handled by their vendor. Kudos ...



I got a similar message from Woot. I called the number and was directed to some automated answering service for TRC that made no reference to Shark or to Trademark Global. I did not leave a message.

If this number is correct and the mailbox for customer service is unlabeled I expect Woot to provide this instruction in their message. I will call back and leave a message, but thus far it's less than exemplary service from Woot in my opinion.

bgabrielson


quality posts: 0 Private Messages bgabrielson
BobSetzer wrote:I just wanted to give a shout-out to woot and their customer service. I had a problem with mine (missing the cyclonic chamber). I called the number Woot Staff provided in the forum: "It may be easier to get a replacement from Trademark Global, our vendor on these things. You can call them at this number: 1-888-298-5358, I have been hearing very positive things about their customer service, but please do contact us if you have issues speaking with them."

I left my number, got a call back, and it was resolved quickly. Don't go through Shark. Call the above number and tell them you want to talk to someone that deals with Shark Vacuums. My issue was promply handled by their vendor. Kudos ...



Well, I've called that number 3 times. The first there was no answer and I left a message in the general mailbox. The second two I got an operator who transfered me to two different people's mailboxes. Neither of them have returned my message.

This place trucking sucks. Bang up job Woot.

renomumone


quality posts: 0 Private Messages renomumone

I tried calling the Trademark Global number 1-888-298-5358 and it turned into PRC Industries. I explained to the human that I had a problem with a Woot vacuum purchase and she transferred me to the proper department. It was a voice mail box. Didn't catch the name but it sure sounded like Justa Minute.

I left a message. This was on July 16.

Yesterday I received a call - very apologetic about the delay. They emailed me a form to fill out. It was in Excel so I had to dig out our ancient desktop to open up the form. Filled it out and emailed them back.

This afternoon I received an email stating that my missing parts have been shipped.

euphio


quality posts: 0 Private Messages euphio

I received mine and it works quite well.
The only problem is that I did not get the turbo pet brush with it. I realize that any attachments that I got were gravy - not complaining about the fact I didn't get it.

Just curious to know where anyone else has picked one up? I went to the Shark website and I can get one for 19 bucks but is that all I need?

http://www.sharkclean.com/cgi-bin/livew/site.w?location=b2c/product.w&product=1117FC&frames=no&target=main&sponsor=000001&lang=en-US

mattiemeish


quality posts: 0 Private Messages mattiemeish

This is a great vac! Had been looking at purchasing one at local retailer, but bought one from woot for $79....it has tremendous suction and cleaning power...highly recommend this vac to anyone!!!

a10sl


quality posts: 0 Private Messages a10sl

This review is from: Shark Navigator Lift-Away Professional Vacuum - Model NV356 (Kitchen)
The Shark Navigators design had defeated the purpose of what a vacuum is supose to do what it is for and that is to vacuum dust and dirt high and low from the floor to your shelves, tv and cabinets.
This is why...When my wife came home with the Shark Navigator, my first thought was it's just another upright vacuum cleaner.
As I started to read the directions and started to put the Navigator together I notice the really bad idea the engineer had added to the design
And ever since then every time I use or put the Navigator to use I just want to shut it down.
First of all we all want a good vacuum cleaner yes, and not have dust blowing everywhere but you have to understand that is what the Shark
Vacuum does everytime you plug the damn thing in and start it up. First of all you're facing ahead pushing forward pushing and pulling your vacuum
back and forth and hoping that the dust will be kept in the vacuum and the filtration will work as the product clams but what's the use of claiming all of that
when you design a vacuum that have the exhaust in the Front of the SHARK NAVIGATOR, Facing the dusty area you are trying to vacuum.
All you are doing is Blowing the dusty area that you are trying to vacumm everywhere and when you start sneezing and seeing dust you'll know
Damn what are you really doing? You're just Blowing Dust everywhere, it's gonna go everywhere because you have to understand the Damn vacuum
Exhaust is totally in the front sorta like where the dust and dirt is in the front and now you're moviing the lose dust flying around the room.
Don't believe it, test it the next time you vacuum with the Shark Navigator, but you have to not lie to yourself, you must be Honest.
Put you hand in front of the Exhaust and feel the pressure, well that is how fast and strong your dust will push and fly around before you even
pick up any dust and dirt particles. You ever notice even the poorest vacuum cleaner they add or put the exhaust blower in the rear or the back of the vacuum
just for that fact so it does not blow dirt and dust before being picked up by the vacuum, but in the Navigator's case they reversed their design and it's a bad flaw of a design
and they went with it as though people are just damn tadpoles and dumb that we just will never notice the flaw, especially dust on the higher and upper levels such as shelves or even
bags boxes that have dust on them as you lower the arm and the Exhaust shoots upwards that dust will be flying around like a hurrican been there.
One test go into an empty room put Dust on the floor and on higher levels have the Navigator a distance away but in front of the dust start the Shark Navigator up and start moving forward
as you get closer watch the dust push forward and fly around you and the room. So what is the product really used for?
Yes I like the design but not have the Exhaust in the front of the machine. Even a damn car never has the exhaust in the front end of a car.
unless you want exhaust fumes blowing back into the car.
For all those that claim they love the vaccum well you better ask yourself did you really clean your house that day or are there dust somewhere else and perhaps on your dinner table on your food on your bed.
Sorry this is only my opinion. I give it a very poor mark 1 star, only because the engineer is a damn tadpole.
Plus I never like vacuums that cannot clean under the bed and the attachments are too short for cleaning jobs under the bed and of course the exaust blowing the dust again.
Hey think what you may but I'm just being an honest consumer and we have the damn product.