KCFalcon59 wrote:Ok. Mine has a problem. I charged it. Left for an hour or so. I tried to turn it on and it attempts to boot and when it gets to the tapntap splash screen it appears to loop and eventually shuts down. Not sure what to do at this point.
I know this issue well - it was common on older builds, but pops up on the newer ones too.
There a few ways to fix this, with varying levels of complexity. If you have a microSD card, you can install clockworkmod via that card and the reboot into recovery and wipe the user data. That "should" fix the boot loop but will also wipe some of the apps (like Kindle).
Read this: http://forum.xda-developers.com/showthread.php?t=892090
(and the microSD part, specifically), and then get clockworkmod in PART2, here: http://forum.xda-developers.com/showthread.php?t=1005080
I'm 90% sure that a user data wipe will fix this. It's a fairly common issue, unfortunately.
agingdragqueen wrote:Have you tried doing a hard reset? Feel free to email in if you can't troubleshoot the problem away.
There is no hard reset, other than holding the power button down for 5-10 seconds. The real hard reset button is actually sitting in the middle of the system board, beyond reach (no, I am not kidding)
This "boot loop" is very common with stock - not so much with build 3389 but it does happen. Viewsonic has no fix, other than draining the battery 100% and crossing their fingers that it boots up. I know their procedures fairly well. Their current recovery partition has no "wipe user data" function, thus the need to use something unofficial like clockworkmod to do it. Their next firmware revision that is pending might actually have a supported, enhanced recovery, but that's not going to help you right now.
Also, @staff -- this problem is more prominent when the battery is completely drained - the device gets very "wonky" and requires a user data wipe to fix. If these are going out with drained batteries, you could see more of these issues.