Oh now you done it. The Big o' Cosmos promise is sure to inspire all sorts of calls (mostly crap that you aren't going to want to sit through).

On another note, hooray for more Wootcasts!

This is the best idea. Like, ever.

Just a side note, but did anyone else notice he didn't use any soap when he washed his hands?

If you're spending all day hunting up deals, hunt up a better janitorial service. That floor wasn't mopped properly.

Eye water and not eye soap? Half-done. Or is there a soap princess at woot.

Hey! You owe me like 5 bunnies on crack!

This would probably encourage more people to call you for some reason not related to what you actually do, but tell us about the smoked turkey!

Please? Might even buy one....

struttman wrote:Just a side note, but did anyone else notice he didn't use any soap when he washed his hands?

Yes, that's why I came in here. I hope he is not handling any of the shirts.

Honestly, if I got a 20lb smoked turkey for fielding a CS call, regardless of whether it's in my job description to do so, I would be thrilled.

Assuming some kind of incentive program could be created and implemented, I would be happy to field customer service calls for Woot if I knew that every call I take care of results in some sort of consumer grade good showing up on my desk 2-5 days later. Wait, maybe you could just pay me with woot inventory, that might be faster.

So you're suggesting I should post a comment on a defective product like the recent debacle with the Sony Dash sale on 4/11 only to have some snarky Woot employee suggest that the users are witless cretins who don't even know what forum they are posting in when, in fact, Woot had actually shipped out a pile of bricks? No thanks.

No apology or acknowledgement of the mistake = no more money from me. Period.

skippykj wrote:Oh now you done it. The Big o' Cosmos promise is sure to inspire all sorts of calls (mostly crap that you aren't going to want to sit through).

On another note, hooray for more Wootcasts!

Dolling out bags which will contain mostly crap that you aren't going to want, in exchange for calls consisting of mostly crap that you aren't going to want to sit through seems like a perfectly square deal to me.

struttman wrote:Just a side note, but did anyone else notice he didn't use any soap when he washed his hands?

I did.

And "customer service" is a pretty general term. We really have no idea why the caller was calling. One could say placing an order is speaking to "customer service" or disputing a charge is "customer service" or just about anything really.

matthew wrote:I don't know anything about the issue you're describing. Which is why all I'm suggesting is that if you had called -- and reached, say, me -- your chances of getting any real help would have been much, much lower.

Can't get much lower than zero. Thanks for playing, though.

struttman wrote:Just a side note, but did anyone else notice he didn't use any soap when he washed his hands?

I didn't hear any #1 or #2 noises coming from the stall, so I think it's safe to say he didn't do anything to dirty his hands... On second thought, it was almost too quiet in there... That could indicate something much worse...

struttman wrote:Just a side note, but did anyone else notice he didn't use any soap when he washed his hands?

It's a little known fact that due to childhood germophobia, Joel oozes a steady supply of Germ-X from his pores.

Press #1 to hear past updates, = BEST ON HOLD MUSIC EVER!!!!

bsmith1 wrote:I didn't hear any #1 or #2 noises coming from the stall, so I think it's safe to say he didn't do anything to dirty his hands... On second thought, it was almost too quiet in there... That could indicate something much worse...

What could be worse than not washing your hands after punching a grumpy?

So if I have this right, you DON'T want to waste time on customer service calls, but you DO want to waste time listening to dumb voicemails left by customers who hope to win a bag of crud.

matthew wrote:Listening takes mere seconds! It's trying to be of any practical assistance that's so time-consuming. Particularly for those of us who have no gift for it.

That would depend on the length of the voicemails and how many you receive. Bags of crud are somewhat popular, and people will try to be as memorable as possible, so I'd predict a lot of long ones.

Still though, employees who can listen for hours while lacking the intelligence to interact with customers probably cost mere pennies on the dollar, so there's of course a certain logic here despite seeming incongruous on the surface. ;)

graymoment wrote:What could be worse than not washing your hands after punching a grumpy?

Getting "familiar" with one's self and not washing your hands.

struttman wrote:Just a side note, but did anyone else notice he didn't use any soap when he washed his hands?

Not a "side note". That's what I came here to talk about.
Keeping hands clean is one of the best ways to prevent the spread of infection and illness. "Clean hands save lives" - CDC

tanios wrote:*snip*
Wait, maybe you could just pay me with woot inventory, that might be faster.

There is no chance this is true.

equazcion wrote:So if I have this right, you DON'T want to waste time on customer service calls, but you DO want to waste time listening to dumb voicemails left by customers who hope to win a bag of crud.

Yeah. Because we can turn the dumb ones into listener mailbag podcasts.