tryzub wrote:I'm disappointed in my fellow Wooters' stance that Woot is somehow the Big Bad Wolf and trying to take your money through a bait and switch or some other dubious action.

It was a mistake, folks...one that Woot has corrected. They've stated you will get an email with the option to cancel your order IF and only IF you ordered before the description was updated.

Everyone relax...Woot has been around for more than 6 years now and is a trusted source from which to purchase products...even if sometimes the products are l - a - m - e. J/K, Woot! We love ya!

YEAH WHAT TRYZUP SAID!

neal1 wrote:My problem with Tom Tom is they charge $150 for map updates. I bought a Tom Tom 70? model back 5 years ago. Got it from Amex Wish List program. Normally $700 for $275. But wasn't worth it after having to do updates every 2 years. I now have Navigator as an app on Droid and updates free.

I too use my Android (Evo) as a GPS and love it...until i got a $300+ fee for using it in Canada as we went from Michigan to NY and back. $60 is a steal!

everyone knew that the maps was very likely a misprint on woots part. Those that read the comments and participate in the discussion really have nothing to complain about. Of course there are people who don't read the discussion and may be disappointed, but they will get a refund very quickly if they ask for it.

People make mistakes, woot has always been great for me in dealing with any issue I've had with my orders (defective products, etc) I have no complaints. This unit still has the initial map update, that's good enough for me. If you know about a change in the map, you can always flag it on your tomtom and share with the community (as well as download others changes) this helps reduce the chance of it directing you down closed roads etc...

Officially got the e-mail from Woot. Still disappointed that it doesn't have lifetime maps, but I'm thinking about keeping it anyway. For being on a budget, this is still a pretty good deal. Besides, TomTom's website shows that you can buy 4 map updates for a year (one per quarter) for $20.

http://www.tomtom.com/en_gb/maps/map-update-service/

Another website has the lifetime update version for an extra $40. But as other people have said, it's refurbished and won't necessarily be good for terribly long anyway. Chances are, in another year I'll be able to get a better one with lifetime maps & traffic.

Got my email and cancelled, no biggie. Woot rocks!

mpasquale wrote:So I got my email:


So we come bringing a change to today's listing for the TomTom XXL 550 5-Inch GPS with IQ Routes & Premium Maps. We made a mistake in the product description and it turns out today's GPS does not come with lifetime maps, lifetime traffic, and the USB Traffic Receiver.

The change was made around 8:15am, which was after you placed your order. We wanted to give you a heads up and we totally understand if you would like to cancel your order due to this change. Please let us know by Tuesday noon CST (09/20) if you would like to cancel your order, otherwise, we'll be processing your order as intended.

Also, if you have already emailed in to cancel your order- please disregard this message.

Please let us know if you have any questions or concerns.


Sincerely,
Woot Member Services

So much for our "OPTIONS" they promised... looks as if the only OPTION is to cancel your order which I will be doing ASAP...

I have placed 3 woot orders in the past month but now I will be very skeptical of any future product offerings.

I have owned a few TomToms including the TM version of this one. The devices work well enough that I would buy this one at this price even without the lifetime updates. The problem I have is that the windshield mount is a piece of junk on this one. My older, heavier one worked fine, but this one will fall for no apparent reason while driving down a smooth road. I have even tried spitting on it, but that only helps for 30 minutes or so. The suction cup is not deep enough to create adequate adhesion. Be prepared to find some other way to mount this.

I bought the XXL 540 on Woot. It will not allow searches for POI's (stores, restaurants, parks, etc.) by name. Tom-Tom service verified that this is the case. For me the unit is useless without this feature. The first time I complained they had me reload the software which resulted in the whole thing crashing. They sent me another. Every search by name comes up with "no POI found."

grimor wrote:everyone knew that the maps was very likely a misprint on woots part. Those that read the comments and participate in the discussion really have nothing to complain about. Of course there are people who don't read the discussion and may be disappointed, but they will get a refund very quickly if they ask for it.

People make mistakes, woot has always been great for me in dealing with any issue I've had with my orders (defective products, etc) I have no complaints. This unit still has the initial map update, that's good enough for me. If you know about a change in the map, you can always flag it on your tomtom and share with the community (as well as download others changes) this helps reduce the chance of it directing you down closed roads etc...

As I mentioned before, it's not that they made a mistake.. it's that the people that made the mistake couldn't be bothered to get out of bed to fix the mistake.. leaving many people in limbo for HOURS. They should have had this fixed as soon as it was noticed (shortly after it was posted). Why a company that posts new items at midnight lets their employees sleep while their website is wrong is beyond me.

Poor ThunderThighs was trying like crazy to get this figured out last night but apparently even employees don't have anyone to call to say that the site is false advertising. Not a good thing.

obwielnls wrote:Just got the email. Options are. cancel.. or .. not.

Guess the days of "I'm sorry" or "We'll give you $5 off the price" are gone. I'm still a Woot! fan, but come on...where's the customer service nowadays?

Canceled all three that I ordered.

Like I said, though, the TomTom is a great easy-to-use GPS system. I would use it myself, but my girlfriend is better: she has a really good sense of direction.

What's the deal with girls hating on SatNavs? Maybe mine's just got too sexy a voice, but girls always seem to feel threatened by it. Strange.

Was the change "made around 8:15am"? EST or CST because I got an email that stated the change was made AFTER I ORDERED I at 8:50am EST and remember the Lifetime being still on the website after for a while after my order.

I can handle a mistake WOOT and will gladly cancel my order but don't send me a (mod edit: filters are there for a reason) email like it was my fault.

I find it pathetic, they only offer one product per day and cannot get the description correct.

Then to top it off they send an email that they will ship it anyway unless the order is canceled, with no link to cancel or instructions on how to do so.

Another 15 minutes of my life lost because of incompetent i d i o t s.

kpassaur wrote:I find it pathetic, they only offer one product per day and cannot get the description correct.

Then to top it off they send an email that they will ship it anyway unless the order is canceled, with no link to cancel or instructions on how to do so.

Another 15 minutes of my life lost because of incompetent i d i o t s.

They're giving you until Tuesday, so you have plenty of time. Besides, you can just email a reply to them...

Speebs wrote:Disagree about the mount and FM traffic. My windshield mount has been securely stuck to my windshield for months...

Have you tried adjusting it with one hand? Cause that was my only complaint. Once you get it in the correct position it does say stuck on, as long as you don't try adjusting it again.

I didn't order, had no interest in the GPS in general. But why so much hate?

Think about something for a moment - Woot has been around for six-years. Let's assume there are no woot-offs and therefore sold 2190 items. I don't think I've seen a dozen incorrect descriptions in that time. That's less than 1% error.

How can you be so angry at a company that does so good to you yet suck up to companies that treat you so bad? How many of you have cancelled your cable? Your phone service? Your celluar service? I am positive their mistakes and errors well surpass 1%.

Mmmm ... three words:

Woot People Problems

I just ordered this one from BuyDig:
http://www.buydig.com/shop/product.aspx?omid=103&ref=froogle&utm_source=Froogle&utm_medium=cpc&utm_campaign=TTXXL540TM&sku=TTXXL540TM

For only $39 more, I get free maps and traffic updates for LIFE. And since my other refurb products tend to last 10-20+ years...That's a real deal!

I would've gladly paid Woot that extra $39.

I bought 2 of these when the discription was changing, I had the woot order screen up while researching the product on another tab. I'm guessing I purchased shortly after the description changed, but I had not gone back to the main page to view it... I got my order confirmation email at 9:03am cst, I didn't recieve an email about cancelling this order, how at this point can I cancel it?

piratepenny wrote:They're giving you until Tuesday, so you have plenty of time. Besides, you can just email a reply to them...

My small grief is that I didn't see a email to reply to, unless you're supposed to reply to the donotreply email. I sent my email to service (at) woot.com and got a case number confirmation they received the email. I reaped the reward of a woot error before (they shipped me 2 I only paid for one), and I have to support woot for how they handled this description error.

I am not going to assume that somebody immediately noticed the error, nor that somebody didn't want to wake up themselves (or their boss). Somebody at woot noticed an error, got the ball rolling to give us that ordered an option of cancelling the orders, and got emails out to people, all while I was sleeping myself. Thank You Woot Staff.

stevesds wrote:I just ordered this one from BuyDig:
http://www.buydig.com/shop/product.aspx?omid=103&ref=froogle&utm_source=Froogle&utm_medium=cpc&utm_campaign=TTXXL540TM&sku=TTXXL540TM

For only $39 more, I get free maps and traffic updates for LIFE. And since my other refurb products tend to last 10-20+ years...That's a real deal!

I would've gladly paid Woot that extra $39.

Uhh, it's not refurb. You got a brand new one for that price.

mfaughn wrote:edit: I am a dunce. Nevermind this prattle.

Nope, smart phones typically have a GPS chipset. FWIW, they will normally use whatever location technology is least resource intensive to give you your location. They work fine without 3G. I know for sure. I have development phones that have no carrier service but the GPS works fine (from just the GPS chipset).

Smart phones DO need a signal to download the maps. No cell signal no maps. The only way it will work otherwise is if you download the maps and preload them in the phones memory before hand but it's a hassle and they are very large.

crypto1701 wrote:As I mentioned before, it's not that they made a mistake.. it's that the people that made the mistake couldn't be bothered to get out of bed to fix the mistake.. leaving many people in limbo for HOURS. They should have had this fixed as soon as it was noticed (shortly after it was posted). Why a company that posts new items at midnight lets their employees sleep while their website is wrong is beyond me.

Poor ThunderThighs was trying like crazy to get this figured out last night but apparently even employees don't have anyone to call to say that the site is false advertising. Not a good thing.

Most likely the reason they waited to fix it is because the person who actually knew the details of the unit didn't get into their work until 8am. Chances are the IT group of woot get a description or part number and have to write the copy and then man the site for technical issues and moderation. This doesn't mean they know if the part number is wrong and it does have maps, or the description they were given was wrong. I'm sure an email/voicemail was left as soon as there was a question but had to wait for an answer from someone that actually knew what the product is.

So much hate for woot, because people didn't get something for nothing. This was resolved as quickly as it could be, and people were given the option of canceling their orders. It's already a great price even without the lifetime maps, that is why you come here right? For good prices? Why would this impact your future purchases from woot? Can you even name another item where they made a mistake?

leavetown wrote:So much for our "OPTIONS" they promised... looks as if the only OPTION is to cancel your order which I will be doing ASAP...

I have placed 3 woot orders in the past month but now I will be very skeptical of any future product offerings.

You have two options - keep the order or cancel the order. What's the problem?

To the Woot Staff:

Obervation - there just isn't pleasing some people, doubly so on the Internet.

But you probably are already painfully aware of this.

Why is everyone upset about not getting lift time map updates? We all know congress isn’t going to spend any money on infrastructure like roads Plus you do get community map updates, boot straps people boot straps.

esushi wrote:Because of phones? I don't have a car so I don't need this but I think if I did, it'd be nicer to have something that's always in my car instead of having to connect my phone to a dock and wire every time I got in (since I know the GPS on my phone eats more battery than anything else).

I suppose if you need GPS guidance daily.

Now becomes a matter of principle...

1. I was about to buy this unit until the ambiguity about lifetime maps being included came up. (Really critical on a refurb that might be 2-3 years old.)

2. Even without lifetime traffic I seriously considered buying it.

3. However, I will not reward a business that is so sloppy with their product descriptions. (The retail value of the missing features is as much as their price for the unit!)

Come on woot, you put a loss-leader out there like this - put a little effort into quality info!

As long as I get an initial free/cheap map update, I'm happy. But, the real loss for me was the traffic.

So here's my question:

I have an RDS cable for my old Nuvi - any chance it might work on this TomTom (same mini-USB connector)? Has anyone tried it before?

Mistakes happen, and Woot has addressed them. Perhaps not as quickly or gracefully as they could have. Still, if you're only selling ONE item each day, you really have little excuse for such a major flub in the product description. Let's hope Woot learned their lesson. I for one, will remain a loyal customer.

bluemaple wrote:Now becomes a matter of principle...

1. I was about to buy this unit until the ambiguity about lifetime maps being included came up. (Really critical on a refurb that might be 2-3 years old.)

2. Even without lifetime traffic I seriously considered buying it.

3. However, I will not reward a business that is so sloppy with their product descriptions. (The retail value of the missing features is as much as their price for the unit!)

Come on woot, you put a loss-leader out there like this - put a little effort into quality info!

Did you ever think the error may not have been totally on woot. They could be sent info from tom-tom or whoever they made this deal with to put these up. Could have been a refurb company. They may have got some wrong info. They also didn't ignore it last night, they tried to get info. Most likely they had to wait till the company they did the deal with opened today. That was why there was a delay.

Not sure, but isn't this worth the price even without the free map option?

stabgod wrote:Not sure, but isn't this worth the price even without the free map option?

yup

Does this have a video input for a camera? Anyone know?

Thanks for the reply, I have bought from woot before and I will buy from woot again. I've never had any issues with any of my purchases and have told friends about the website.

thanks woot

Gripe wrote:Magellan/Garmin headquartered in USA. support local business...

Of course, even if you buy this TomTom... you'd be buying it from woot... yay local business!

Somewhere down the line, by refusing to buy something which might contribute money in some way shape or form to another country ultimately hurts the USA, by either resulting in the loss of jobs locally (sales people can't sell stuff that people refuse to buy) or by hurting our import business which, in turn, weakens our position to export our goods to other countries and, thus, profit from them.

No maps, no deal. Buyer beware!

stabgod wrote:Not sure, but isn't this worth the price even without the free map option?

Yes!

danjreed wrote:No, not at all.

While all smart phones do a good job of most things, and they are good traffic/map/everything machines of wonder and awe.

They need a signal to tell you where you are.. meaning they need to be within a range of a cell tower to show you map data.

Lots of this country is still not 3g/data, or even out of cell network range. Go out to the central midwest, or northern states, and you'll quickly fall out of useful range.. and the map function on your phone goes poof.

And then you never find your pot-o-woot gold..

Not sure why a signal is needed for map data. When I put in an address into Google Navigation for directions, it preloads the map data... so even if I have no cell range for the entire trip, the map data is still there.

There might be a situation where going on a 15 mile drive through a 15-mile stretch of no cell towers might pose some sort of problem, but I would suspect this is a very rare thing indeed.