whiteston


quality posts: 0 Private Messages whiteston

We got ours today and it works great EXCEPT when I tried the Windows Update. It simply does not update.

It says the service is not started so I went in and restarted it. No dice. I refreshed it completely. nuh-uh. I tried updating the wimax drivers. Nope.

If anyone has the same problem please let me know what you did to fix it. I don't want to install anything on this until I know what is wrong.

jamilworm


quality posts: 3 Private Messages jamilworm
whiteston wrote:We got ours today and it works great EXCEPT when I tried the Windows Update. It simply does not update.



Now that you mention it I just tried to run windows update and when I try to launch it from the start menu the windows comes up blank and frozen and after a short while a message pops up that windows explorer has stopped working.

*edit I just restarted and now I can access the windows update screens but when I go to check for updates it says windows can not check for updates because the service is not runing. Interesting...

jamilworm


quality posts: 3 Private Messages jamilworm
jamilworm wrote:Now that you mention it I just tried to run windows update and when I try to launch it from the start menu the windows comes up blank and frozen and after a short while a message pops up that windows explorer has stopped working.

*edit I just restarted and now I can access the windows update screens but when I go to check for updates it says windows can not check for updates because the service is not runing. Interesting...



Ok from looking around in forums I found a fix to the windows update issue. Here's the link http://go.microsoft.com/?linkid=9665683 it downloads a MS fixit tool. I ran it with aggressive options enabled, then rebooted and now I can update. Hope that helps!

whiteston


quality posts: 0 Private Messages whiteston
jamilworm wrote:Ok from looking around in forums I found a fix to the windows update issue. Here's the link http://go.microsoft.com/?linkid=9665683 it downloads a MS fixit tool. I ran it with aggressive options enabled, then rebooted and now I can update. Hope that helps!



Thanks for suggesting it. Of course I tried every fix except for that one - first one the MS list.

I did the aggressive install, rebooted and now it is successfully checking for updates.

sirvulcan12


quality posts: 0 Private Messages sirvulcan12

hey i was just wondering if anyone was having trouble with wifi? mine won't connect to anything it will connect to Ethernet.(on my awesome new laptop now.)

caskeyme


quality posts: 1 Private Messages caskeyme
jamilworm wrote:Ok from looking around in forums I found a fix to the windows update issue. Here's the link http://go.microsoft.com/?linkid=9665683 it downloads a MS fixit tool. I ran it with aggressive options enabled, then rebooted and now I can update. Hope that helps!



I had the same trouble. I found another fix though. Run Services.msc and stop/disable the Windows Update Service. Then navigate to the Windows/SoftwareDistribution folder and delete everything. Restart Windows Update Service and rerun Windows Update.

audibink


quality posts: 0 Private Messages audibink
ucdronin wrote:
I wiped the recovery partition and forgot to save Cyberlink PowerDVD, if you do a clean format and install you will lose blu-ray playback through that application. I think I am going to contact Samsung to see if I can get another copy or at least a serial/product key in order to install it. I don't think Windows 7 has blu-ray playback natively in Media Player.



Well mine came with no OS installed so I had to start from scratch. Any luck on the cyberlink software?

beyondforgiveness


quality posts: 2 Private Messages beyondforgiveness
5c077l20x wrote:So I just got mine, and everything works great! Only problem is I seem to have a dead/stuck pixel on my screen. When the screen is showing black it's red.

Any ideas on a fix? Is this something I should contact either woot or Samsung about?



There are several programs out there that help you to fix stuck pixels. This is a website that has a basic rundown of a few of the ones available. Most of them are free or pay for the deluxe version.

http://www.makeuseof.com/tag/best-software-solutions-to-fix-a-stuck-pixel-on-your-lcd-monitor/

tsaeb123


quality posts: 0 Private Messages tsaeb123
jamilworm wrote:Ok from looking around in forums I found a fix to the windows update issue. Here's the link http://go.microsoft.com/?linkid=9665683 it downloads a MS fixit tool. I ran it with aggressive options enabled, then rebooted and now I can update. Hope that helps!



Thanks had this problem and this worked for me.

On a separate note, I am somewhat Caramel Apples - YUM! on what programs I can delete, anyone have advice on what does what and what I can definitely delete?

hime


quality posts: 0 Private Messages hime

Hi, I have a problem on installation forever. The installation window does not close at all saying "Installation may take several minutes. Please wait...". It looks like it does not do anything for new installation. I can close it and use the laptop. Anyone knows how to solve this? I unisntalled Norton without activation and I installed McAfee during the installion. Thanks.

MorphineHigh


quality posts: 1 Private Messages MorphineHigh

Mines supposed to be here tomorrow. I pray to the woot gods that none of these issues happen to me. I just want to remove the bloatware and be done...

jamilworm


quality posts: 3 Private Messages jamilworm
hime wrote:Hi, I have a problem on installation forever. The installation window does not close at all saying "Installation may take several minutes. Please wait...". It looks like it does not do anything for new installation. I can close it and use the laptop. Anyone knows how to solve this? I unisntalled Norton without activation and I installed McAfee during the installion. Thanks.



What are you installing that is taking forever?

stevecurtis


quality posts: 0 Private Messages stevecurtis

Ahhh.... what a machine. I got my i7 about 2 days ago i found that the easiest way to remove all the bloatware was to just re install windows 7 home premium. So far everything is working just wonderfully. I am very pleased with this laptop and hopefully my ssd will be before to long and i can clone the drive and get that up and running... all in all i'm very satisfied with my woot purchase and and very surprised by the specs and durability of this laptop great job samsung/intel. On another note all the problems people have been having a word of advice clean windows 7 install is the way to go anyways its get that NORTON crap off your computer. If you don't clean install you will always have pieces of that crap hiding in you filesystem.

hime


quality posts: 0 Private Messages hime
jamilworm wrote:What are you installing that is taking forever?



I don't know. It looks like it does not do anything since CPU is 0% for hours. I have two back ups already and didn't upgrade best buy app. Even I did update windows 7 with many error message showing a file in samsung restore directory. I an force to close the installation window and use it. I might to try to restore to the first back up.

caskeyme


quality posts: 1 Private Messages caskeyme

I've been messing with mine for a couple of days now. I removed most of the non-essential junk. I just don't see the need to reload Windows unless you want to re-partition the drive. I don't like the split. Most of the space is on the "D:" drive. The monitor resolution is fine. We conducted a little experiment trying to see if family members could tell the diffence between this and a full HD laptop. They basically were guessing. I put 8GB of RAM in and got a 7% boost in performance. My only issue to date was the fix for Windows update (read previous posts) and Blu-ray movies are jumpy (NOT GOOD). It just seems like is doesn't read the disk fast enough. I tried a couple movies with the same results. Other than that it's worth every penny. Sweet Machine........

nzaharin27


quality posts: 0 Private Messages nzaharin27

anyone other than me buy this not knowing of the intel chipset recall? have if=t for less than a week and i start having serious blue screen problems. system restore is not fixing it, clean start didn't fix it. little specific research shows me that this laptop, the rc512-s01 has a bad chipset from intel. manufacture recalled early this year!
woot, you sold me a box of crap instead of a laptop, and i paid for the hastle and loss of sending this laptop to samsung to get it replaced. HOW DARE YOU! i cannot woot again with confidence, Woot has BROKEN ME!
it is the HM65 chipset that is problematic.
check in device manager under system devices to find out if your the unlucky winner of a high priced box of crap, and the headache of samsung customer support

BruceH49


quality posts: 0 Private Messages BruceH49

nzaharin27,

Were able to confirm that your problem is related to the chipset recall?

My first thought was bad memory.

If the machine has two memory chips, try running with just one, then the other to see if one works and the other fails. Also try running several passes of MEMTEST or I think MEMTEST86(?).

If you have not done so already, give Samsung Support a call and see if they can offer any info or insight on the chip set issue. It was my understanding Intel became aware of the problem early on and contacted the computer manufacturers. Intel did come out with a new stepping of the chipset with a fix.

Here is what Intel has to say:

http://www.intel.com/support/chipsets/6/sb/CS-032521.htm

Please post what you find out.

jamilworm


quality posts: 3 Private Messages jamilworm

How do you clean install windows without a disc? I probably won't do it anyway because I've already loaded all my own files and software on it, but I'm just curious.

nzaharin27


quality posts: 0 Private Messages nzaharin27

i got ahold of samsung and after going once thru a woman who must hava hated me i got a guy named payne who didnt know what to do but was willing to help!
just sending this thing into samsung and they are going to send me a upgraded replacement.
still upset about how woot gave me the SHAFT on this "deal"

yeah it may seem like a mem issue but upon further inspection it was a nvidea driver that was holding up the show at closing time for windows.
grateful that i found this issue or i never would have contacted samsung support or researched the chipset recall.

did other people get the rc512-s02? or were all of these wot deals just recalled bestbuy models with the bad intel chipset?

nzaharin27


quality posts: 0 Private Messages nzaharin27
jamilworm wrote:How do you clean install windows without a disc? I probably won't do it anyway because I've already loaded all my own files and software on it, but I'm just curious.



recovery from a disc of win 7 i had at home from an older laptop. just use the key from the samsung laptop from woot

hime


quality posts: 0 Private Messages hime
nzaharin27 wrote:i got ahold of samsung and after going once thru a woman who must hava hated me i got a guy named payne who didnt know what to do but was willing to help!
just sending this thing into samsung and they are going to send me a upgraded replacement.
still upset about how woot gave me the SHAFT on this "deal"

yeah it may seem like a mem issue but upon further inspection it was a nvidea driver that was holding up the show at closing time for windows.
grateful that i found this issue or i never would have contacted samsung support or researched the chipset recall.

did other people get the rc512-s02? or were all of these wot deals just recalled bestbuy models with the bad intel chipset?



Are you getting a laptop with a fixed recalled SATA problem not only the fix of blue screen death? By checking device manager, I found mine is in the recall (Intel(R) 6 Series/C200 series for Port 1, 4, & 5). Or using command in cmd window "wmic idecontroller get deviceid", I am getting the problem version of "REV_04" as in PCI\VEN_8086&DEV_1C03&SUBSYS_C0AE144D&REV_04\3&11583659&0&FA. My forever installation might be related. I found this info regarding intel recall, too.
http://forum.thinkpads.com/viewtopic.php?p=627751

http://forum.notebookreview.com/samsung/550003-samsung-rc512-11.html

sirvulcan12


quality posts: 0 Private Messages sirvulcan12

hey my wifi problem is coming back so im going to look into that 90 day warranty does anyone know how to do that?

hime


quality posts: 0 Private Messages hime
hime wrote:Are you getting a laptop with a fixed recalled SATA problem not only the fix of blue screen death? By checking device manager, I found mine is in the recall (Intel(R) 6 Series/C200 series for Port 1, 4, & 5). Or using command in cmd window "wmic idecontroller get deviceid", I am getting the problem version of "REV_04" as in PCI\VEN_8086&DEV_1C03&SUBSYS_C0AE144D&REV_04\3&11583659&0&FA. My forever installation might be related. I found this info regarding intel recall, too.
http://forum.thinkpads.com/viewtopic.php?p=627751

http://forum.notebookreview.com/samsung/550003-samsung-rc512-11.html


This is what I got from Samsung. Is it true that even though I got the same chipset as B2?
Anybody knows?

==================================
Thank you for contacting Samsung Electronics.

We understand that you were unable to re-install operating system on the notebook and you want to
know about the Intel effected chipset.

We are really sorry about this.

We would like to inform you that the notebook model you are using does not come under the effected
Intel chipset series.

However, to fix the issue, we recommend you restore the notebook back to its factory default settings
using the Samsung Recovery Solution.

We recommend you copy and paste the complete link in a new browser window to know how to
restore the notebook:

http://url2it.com/ihlm

If you have any other questions, please feel free to contact us.

Thank you.

Samsung Online Support.

Follow Samsung Service on Facebook, Twitter and YouTube.

BruceH49


quality posts: 0 Private Messages BruceH49

Intel Couger Point Chip Set issue:

According to the Intel bulletin, this issue only applies to SATA ports 2 through 5. They state it does not apply to ports 0 and 1.

"......under normal operation the chipset could experience an issue with integrated SATA ports 2–5 that may result in these SATA ports experiencing a functional issue over time. Systems with only integrated SATA ports 0 and 1 enabled are not susceptible to this issue."

Here is a link to the Intel Bulletin.

Here is my thinking on this issue as it relates to laptops .........

Laptops geneally come with only two SATA devices, a hard drive and a DVD type reader/writer. These are normally connected to SATA ports 0 and 1. There is nothing connected to SATA ports 2 through 5. If this is the case, then it does not matter what version of the chipset is in the laptop because the machine is not impacted by the issue.

I would think this is more of a concern with desktop machines that are likely to have more that two SATA devices. I suspect most laptop motherboards do not even have connectors for the additional ports. Even if it did, there is no room in the case to mount additional devices and there are no external plugs or access holes to make any connections.

Bring up the Windows Computer Management program. (Right click on MY Computer in the Start Menu, then click on "Manage" from the displayed menu.) Click on Disk Management shown on the left side of the displayed window. The bottom half shows a bar type graft of your physical devices. Right click on the physical device name (Disk 0), not the partition, then click on Properties shown in the popup menu. The Properties box shows a location. Check if the hard drive is 0 and the dvd drive is 1.

Someone please correct me if this is wrong, but I believe the location numbers are the SATA port numbers.

If your SATA devices are shown to be connected to location/ports 0 and 1, and there are no other devices connected to ports 2 through 5, then the laptop is not impacted by the Intel chipset issue.

Please let me know if my understanding of any of this is incorrect.

panzercannon01


quality posts: 0 Private Messages panzercannon01

Has anyone managed to get os x on their laptops yet?

jakeny


quality posts: 0 Private Messages jakeny
jamilworm wrote:What are you installing that is taking forever?



Yeah, i'm getting the same issue. There is some piece of software that is pre-installed on the system that is trying to 'install'. It's not labeled in any way, so there is no way to figure out what it is exactly unless you go and end every process 1 by 1. Which I guess i'll check out now and see what it is that is causing it.

hime


quality posts: 0 Private Messages hime
BruceH49 wrote:Intel Couger Point Chip Set issue:

According to the Intel bulletin, this issue only applies to SATA ports 2 through 5. They state it does not apply to ports 0 and 1.

"......under normal operation the chipset could experience an issue with integrated SATA ports 2–5 that may result in these SATA ports experiencing a functional issue over time. Systems with only integrated SATA ports 0 and 1 enabled are not susceptible to this issue."

Here is a link to the Intel Bulletin.

Here is my thinking on this issue as it relates to laptops .........

Laptops geneally come with only two SATA devices, a hard drive and a DVD type reader/writer. These are normally connected to SATA ports 0 and 1. There is nothing connected to SATA ports 2 through 5. If this is the case, then it does not matter what version of the chipset is in the laptop because the machine is not impacted by the issue.

I would think this is more of a concern with desktop machines that are likely to have more that two SATA devices. I suspect most laptop motherboards do not even have connectors for the additional ports. Even if it did, there is no room in the case to mount additional devices and there are no external plugs or access holes to make any connections.

Bring up the Windows Computer Management program. (Right click on MY Computer in the Start Menu, then click on "Manage" from the displayed menu.) Click on Disk Management shown on the left side of the displayed window. The bottom half shows a bar type graft of your physical devices. Right click on the physical device name (Disk 0), not the partition, then click on Properties shown in the popup menu. The Properties box shows a location. Check if the hard drive is 0 and the dvd drive is 1.

Someone please correct me if this is wrong, but I believe the location numbers are the SATA port numbers.

If your SATA devices are shown to be connected to location/ports 0 and 1, and there are no other devices connected to ports 2 through 5, then the laptop is not impacted by the Intel chipset issue.

Please let me know if my understanding of any of this is incorrect.




Samsung laptop: RC512-S01US,

By checking device manager, I found mine is in the recall
(Using devmgmt.msc command, it shows

Intel(R) 6 Series/C200 series Chipset Family, PCI Express Root Port 5 - 1C18
Intel(R) 6 Series/C200 series Chipset Family, PCI Express Root Port 1 - 1C10
Intel(R) 6 Series/C200 series Chipset Family, PCI Express Root Port 4 - 1C16

Intel (R) HM65 Express Chipset Family LPC Interface Controller - 1C49

Or using command in cmd window "wmic idecontroller get deviceid", I am getting the problem version of "REV_04"

as in

DeviceID
PCI\VEN_8086&DEV_1C03&SUBSYS_C0AE144D&REV_04\3&11583659&0&FA.


Using CPU-Z

CPU
Processor
Specification: Intel(R) COre(TM) i7-2630QM CPU @ 2.00GHz
Family: 6 Model: A Stepping: 7
Ext. Family: 6 Model: 2A Revision: D2
Instruction: MMX, SSE (1,2,3,3S,4.1,4.2), EM64T, VT-x, AVX

Motherboard
Manufacturer: SAMSUNG ELECTRONICS CO., LTD
Model: RC512 07VQ
Chipset: Intel Sand Bridge Rev.: 09
Southbrideg: Intel HM65 Rev.: B2

BIOS
Brand: American Megatrends Inc.
Version: 07VQ.M026.20110307.SSH
Date: 03/07/2011

Using F2 during booting to access bios

SATA Port 1 Hitachi HTS547575A9E384
SATA Port 2 TSSTcorp DWDWBD TS-LB23D

Using GIGABYTE 6 Series SATA Check
SATA3 Port0: Device Connected
SATA Port1: No Device

Just found out that copying 168M from BluRay drive to HDD takes more than 40 min. => I Canceled
Other old PC takes only less than 5 min

Since this could be duplicated post, I might post more as in

http://forum.notebookreview.com/samsung/550003-samsung-rc512-12.html

BTW, does anybody ask Woot for refund?

hime


quality posts: 0 Private Messages hime
jakeny wrote:Yeah, i'm getting the same issue. There is some piece of software that is pre-installed on the system that is trying to 'install'. It's not labeled in any way, so there is no way to figure out what it is exactly unless you go and end every process 1 by 1. Which I guess i'll check out now and see what it is that is causing it.



Follow mine:

http://url2it.com/ihlm

I reinstalled from the factory default setting.
I don't have this issue any more.
However, I have other issues now.

jakeny


quality posts: 0 Private Messages jakeny
jakeny wrote:Yeah, i'm getting the same issue. There is some piece of software that is pre-installed on the system that is trying to 'install'. It's not labeled in any way, so there is no way to figure out what it is exactly unless you go and end every process 1 by 1. Which I guess i'll check out now and see what it is that is causing it.



Ok, so it looks like it's the Gadgets.exe program that is running on startup. It looks like it has a reference to the built in gadgets features in Windows 7. Working on a fix.

somegraphx


quality posts: 2 Private Messages somegraphx

I suggested my father buy this laptop and it was DOA. What is woot's policy on this? I've bought a million things and never had a problem but they are getting a runaround. They have to send it, on their dime (or $24) to a service place and may not get it back for 3 weeks.

Really? Are they doing something wrong? Is that standard for computers or just woot?

5c077l20x


quality posts: 0 Private Messages 5c077l20x
somegraphx wrote:I suggested my father buy this laptop and it was DOA. What is woot's policy on this? I've bought a million things and never had a problem but they are getting a runaround. They have to send it, on their dime (or $24) to a service place and may not get it back for 3 weeks.

Really? Are they doing something wrong? Is that standard for computers or just woot?



I'm having similar problems. I had a problem with my display when I got mine, so I contacted Samsung and they said my computer was out of warranty.
I just contacted woot to see if they'd honor the warranty or could direct me to a place that would.
I don't want to spend $75+ on top of what I already paid to get something fixed that should be able to be fixed for free under warranty. Samsung gave me a nice little run-around before finally giving me an answer (that I had to pay to get it fixed.) I'm a bit frustrated.

ninjit


quality posts: 0 Private Messages ninjit
5c077l20x wrote:I'm having similar problems. I had a problem with my display when I got mine, so I contacted Samsung and they said my computer was out of warranty.
I just contacted woot to see if they'd honor the warranty or could direct me to a place that would.
I don't want to spend $75+ on top of what I already paid to get something fixed that should be able to be fixed for free under warranty. Samsung gave me a nice little run-around before finally giving me an answer (that I had to pay to get it fixed.) I'm a bit frustrated.



I got the same response from Samsung: they said they don't warranty refurbished products sold by 3rd parties.

The laptop is pretty nice, other than my graphics start to glitch after a while - I thought it might be a driver problem, updated graphics drivers, but still happens.
Wiped the hard drive clean, and reinstalled Windows without bloatware to see if that helps (I wanted to repartition anyhow), but still the same issue.

To me it looks like a bad graphics chip that's starting to crap out after sometime when it heats up.

I'm beginning to think I want a refund from Woot (especially if Samsung won't honor the 90 day warranty).
Has anyone got their money back yet?

Justinbart


quality posts: 1 Private Messages Justinbart

Mine seems to be running pretty good. What kinda of problems should I look out for.
Under windows experience, what kind of numbers are you guys getting.

Mine is:
7.4
7.5
5.1
5.7
5.9

I thought it would do better with games but I didn't buy this laptop for game. Any suggestions with games that run good on yours so I can see if it runs similar?

MorphineHigh


quality posts: 1 Private Messages MorphineHigh

I have mine for a day or two now, and I'm slowly getting all of the kinks out of this otherwise amazing machine. (who would have thought it would take this much effort?) One thing I'm continuing to have an issue with is when I'm running a game. For instance, I can load up Civ 5 or Portal 2, and everything runs flawlessly, and the graphics look smooth and well defined, however, after say about 4 or 5 minutes in, the whole thing goes ape $&%# and I get the blue screen.

Anyone having a similar experience? Or any insight on where I should start with that?

Justinbart


quality posts: 1 Private Messages Justinbart
MorphineHigh wrote:I have mine for a day or two now, and I'm slowly getting all of the kinks out of this otherwise amazing machine. (who would have thought it would take this much effort?) One thing I'm continuing to have an issue with is when I'm running a game. For instance, I can load up Civ 5 or Portal 2, and everything runs flawlessly, and the graphics look smooth and well defined, however, after say about 4 or 5 minutes in, the whole thing goes ape $&%# and I get the blue screen.

Anyone having a similar experience? Or any insight on where I should start with that?



Portal 2 seems choppy to me. I tried to play Crysis 2 and it really struggles on lowest settings. After about 5 minutes it crashes with the blue screen. Starting to get worried.

panzercannon01


quality posts: 0 Private Messages panzercannon01
Justinbart wrote:Portal 2 seems choppy to me. I tried to play Crysis 2 and it really struggles on lowest settings. After about 5 minutes it crashes with the blue screen. Starting to get worried.




Portal 2 should be running fine......I would try running a restore before worrying too much.

Also make sure to update your graphics drivers, both Nvidia and Intel. Check your Optimus settings as well, it may be running in the Intel chip. Although I must say, even with the intel chip I am able to max out portal 2.

Justinbart


quality posts: 1 Private Messages Justinbart
panzercannon01 wrote:Portal 2 should be running fine......I would try running a restore before worrying too much.

Also make sure to update your graphics drivers, both Nvidia and Intel. Check your Optimus settings as well, it may be running in the Intel chip. Although I must say, even with the intel chip I am able to max out portal 2.



I formatted the drive and installed windows 7 ultimate, all the latest drivers, and it was just as bad as before. I disabled the Nvidia driver in device manager > display adapters > Nvidia geforce gt 525m > Driver, now everything is running much better. Windows experience is up by .6 pts. I can play Crysis 2 on high settings now. I can't adjust any settings with the nvidia settings manager now that its disabled. There must be some conflicts going on. Anyone have any ideas?

I had the latest driver for the 525m right from the nvidia site.

ivan19ski


quality posts: 0 Private Messages ivan19ski
whiteston wrote:We got ours today and it works great EXCEPT when I tried the Windows Update. It simply does not update.

It says the service is not started so I went in and restarted it. No dice. I refreshed it completely. nuh-uh. I tried updating the wimax drivers. Nope.

If anyone has the same problem please let me know what you did to fix it. I don't want to install anything on this until I know what is wrong.


That's how I fixed it: go to Microsoft website and manually download Service pack 1 for windows 7 it's an exe file around 900mb, after an update it will connect to server.
Good luck

ivan19ski


quality posts: 0 Private Messages ivan19ski

I got mine but it's does not have a GeForce graphics card as described, only Intel HD card, I'll be sending it back to WOOT. What a rip off.
I suggest all you guys to check yours.
((((

ivan19ski


quality posts: 0 Private Messages ivan19ski
ivan19ski wrote:I got mine but it's does not have a GeForce graphics card as described, only Intel HD card, I'll be sending it back to WOOT. What a rip off.
I suggest all you guys to check yours.
((((



That's why some games don't run as they should. Bad graphics card