Bought this for Christmas, worked like a charm for three weeks, then it broke on Jan. 17th. Return couldn't be easier; Customer service was a breeze. They immediately shipped a brand new one with a shipping label to allow me to ship back the broken one. This machine is awesome! Love, love, love it! I no longer have dog hair and grit under my bare feet, it runs while I'm at work, parks itself and waits until I come home to dump the little container. Amazingly awesome. Glad I did my homework and went with the Neato instead of the Roomba. Nice people, great customer service, cool product.