I suggest everyone go to the Better Business Bureau website: http://www.bbb.org and file a complaint against Toshiba. It's really easy, only takes a couple of minutes and companies take these issues very seriously. Here's a copy of what I submitted, for example.
I HIGHLY encourage everyone here to do this. Remember, Woot is just a reseller, these products are being provided as "certified refurbished" and they are clearly not.
Toshiba America Information Systems, Inc.
9740 Irvine Blvd
Irvine, CA 92618-1697
Phone: (949) 461-4321
I received my "certified refurbished" Toshiba Thrive Tablet approximately one week ago. Immediately out of the box, the unit required a "system image update". The update failed to install. Upon calling Toshiba customer service, I was walked through a procedure to reset the device. This process did nothing. The Customer Service Representative concluded that the unit must be sent in for "depot repair". I was sent information on how to return my unit for repair. Only when I logged in was I shown that there would be a $24.95 charge to send my DEFECTIVE unit in to be fixed. This is absurd. I called back Toshiba customer service and asked them to waive the shipping charges as this was a "certified refurbished" product that didn't work from day one of receipt. I was denied by level 1 technical support and subsequently denied my request by level 2 customer support and told that paying the $24.95 was my only option. I asked to speak with customer service and was denied being transferred and was instead advised to use the contact information on Toshibadirect's website. Upon further investigation, it appears that Toshiba has supplied a substantial lot of defective "certified refurbished" Thrives to consumers, examples being: developer builds of the operating software, incorrect power supplies, broken screens and in my case (and many others) unable to update the operating system.
Apologize for the inconvenience they have caused to their consumers. Offer to replace the defective units at no charge to the consumer and additional compensation for wasted time, effort and frustration.
Date Problem Started: 12/29/2011
Date of Transaction:
Amount in Dispute: $0.00
Complaint Type: Guarantees or Warranty Issues
Product or Service: Unwilling to repair defective hardware covered under warranty.