tduemig wrote:just got mine... plugged it in, set it up and then walked away from it for 10 mins... came back and it was stuck in suspend mode.. had to hard reset it to get it to come back on. Now it's randomly rebooting every few minutes. Trying to decide to RMA it or try doing the updates. I don't think it should come like this out of the box especially if it came sealed from toshiba as "certified refurbished". What exactly did they do to certify it? ...and yes it has 3.1, not 3.2

Toshiba tech guy said the random rebooting is a common problem and is being corrected with the update to .0032. You have to install the update to fix this issue, but the problem is (see my other post) that it does not seem like anyone's devices are updating today!! Tech guy thinks there is something wrong with the update itself and nothing wrong with actual device. They may need to patch the .0032 update.

Got mine, plugged it in, no power light then for an hour later. Really fine job of refurb....NOT, which should at least catch DOA.

Disappointed with product... Received my thrive today only to find a noticable scatch on the screen... Hope woot or Toshiba will stand behind this product and fix this.

I bought two. One is working fine. The other has a dead camera. Toshiba is willing to repair it. I'm going to call Woot to see if I can get it replaced or refunded.

Mine arrived today WITHOUT AN AC ADAPTER.

So much for Toshiba's Quality Assurance. If they can't even include the correct THREE items in the box, how can I trust their inspection and re-certification process?

I am so tired of having to waste my time dealing with other people's incompetence.

UPDATE:Just got off the phone with Toshiba (Lack of) Support. They punted the ball back to Woot. I sent Woot an email earlier. But, I don't expect to receive a response until Tuesday, as they are closed on weekends, and Monday is a holiday at most companies.

Gonna need some eggnog.

BTW, does anybody know if it will charge using the USB cable as do Android phones?

UPDATE: According to the manual, it requires the AC adapter to charge the battery. It doesn't appear to charge via USB.

puggs wrote:Just got mine. Fired it up and it had a bunch of dev apps on it and none of the thrive apps or market place. No way to update or anything.

Exact same issue. The sad part is I was really looking forward to this, and if I send it back to Woot, I'm assuming I get a refund and not a new product. Without the marketplace or the "Service Station" app, there doesn't appear to be any way to update the device...

No sound from my tablet.

Tried troubleshooting it myself and still nothing.

Contacted Toshiba Tech support, no solution was found,and his advice was to contact woot.

Really disappointed.
I was really excited to see it on my
doorstep and now I'd like to smash
the damn thing into bits.

Just sent off my email to woot for the RMA # to
return it.

kristikaty wrote:Toshiba tech guy said the random rebooting is a common problem and is being corrected with the update to .0032. You have to install the update to fix this issue, but the problem is (see my other post) that it does not seem like anyone's devices are updating today!! Tech guy thinks there is something wrong with the update itself and nothing wrong with actual device. They may need to patch the .0032 update.

I have the same problem with the update. In a way its good news to know its not just me. Whew. I'll keep mine hoping for the patch to come soon as well.

kristikaty wrote:Spoke to Toshiba after reading comments about updating. Mine did not update correctly, but seems to be working mostly fine as stated earlier.

Guy with Toshiba guided me through the update process and it still won't update. He said this was his second time today with this same issue and said that maybe it is something on Toshiba's end. He thought that maybe the tech department is working on a patch for the update and also said that maybe the update is not working for ANYONE. He said that if this is the case, update should be up and working fine within a couple of weeks. I plan to hold onto mine until then and see if update works in the coming weeks.

Tech guy also said that these refurbished devices have a 1-year warranty from Toshiba as of the date I purchased it (he checked under my serial #) and the 90-day is through Woot. You just have to register your device with Toshiba to get the 1-year warranty.

Just to test what the tech hypothesized... Has anyone been able to update to firmware version 3.1....0032 today????

I've had the exact same experience and took the same steps today. Seems logical if all are having a problems that they will have a patch. It must be the update package.

gkpollock wrote:

I downloaded and attempted to install the update, but it just reboots and then goes back to the main screen. The update is still listed in the installer as well, and I still have version 0018 for my system.

Same problem as everyone else. Failing updates.. reboots, restarts with no update applied. :\

Just to add my 2 cents to the conversation, mine will go to the "update" screen and begin the install with the gears turning in the android guy. It gets to about 30% in the bar and then shows an exclamation. About 5 minutes later it will reboot itself to main screen or I can force it immediately with either a battery pull or holding down the power button until it turns off.

I tried a few other misc things just for giggles, did anyone else notice the unit would not install the toshiba app updates in the service station until they turned on "install from unknown locations" that just seems strange to me...

mrjimbo19 wrote:Just to add my 2 cents to the conversation, mine will go to the "update" screen and begin the install with the gears turning in the android guy. It gets to about 30% in the bar and then shows an exclamation. About 5 minutes later it will reboot itself to main screen or I can force it immediately with either a battery pull or holding down the power button until it turns off.

I tried a few other misc things just for giggles, did anyone else notice the unit would not install the toshiba app updates in the service station until they turned on "install from unknown locations" that just seems strange to me...

Same problem I am having, exactly the same. Assuming, again, it is the update and not the tablets themselves. Hold out for a patch to the update folks, has to be coming soon.

Bought 2 tablets. Doing the same thing on both, one loads Toshiba's updates fine, one fails.

UPDATE: SOLVED! Just need to load a ROM of Toshiba's second software version (.0032) manually via SD card - see details in my (very) detailed post below!

Theologian wrote:Bought 2. Same workflow, one updated to .32 fine, one fails. Hardware based issue, perhaps? Also, wifi and screen turn off dies during Skype test. This is terrible.

Update: even after factory wipe, one of two units continue to have same failure as everyone else: slowdown of update progress bar at about 30% and then exclamation point error and update fails.

Me too! Cannot update to .0032! I noticed similar messages posted to the toshiba forum and to a thrive specific forum. No responses yet except the me toos.

Ugh, but mine works anyway.

Colby

Well like so many others, I was super excited to get my Thrive only to find an unusable product. For starters, I don't have all of the apps that I'm supposed to have. I researched the Thrive while waiting for it to arrive. Once I got home I tried to connect to android market to correct what I thought would be a minor problem... WRONG!!! There was no android market app and when I got to the market website, it did not list the Thrive among the supported devices. I then tried to see if I could update from Android 3.1 to 3.2 in a desperate attempt to really use the tablet. Apparently one of the missing apps on my device is the Toshiba Service update app. Five minutes into the call to Toshiba tech support, the CS rep thought I was pulling his leg as we walked through the script for the "you-shouldn't-own-a-computer-because-you're-a-snowman" customer. Once he realized that I was completely serious, he talked to a manager and verified that I indeed had a bum unit. John stated "even a re-certified Thrive was supposed to have many more apps than my unit possessed." I asked for recommendations for resolution and was advised to deal with Woot directly. Toshiba also stated that if they're unwilling to resolve the issue to call Toshiba back but only as a last resort. I can't say that I'm feeling very confident in making big purchases like this from Woot in the future and I'm really surprised at the lack of customer service on Toshiba's part. :-/

kristikaty wrote:Toshiba tech guy said the random rebooting is a common problem and is being corrected with the update to .0032. You have to install the update to fix this issue, but the problem is (see my other post) that it does not seem like anyone's devices are updating today!! Tech guy thinks there is something wrong with the update itself and nothing wrong with actual device. They may need to patch the .0032 update.

ok so here's what I found out... most of our units are coming with version HMJ37.01.5.0018 which is a non-standard firmware. A little googling will find how to update to HMJ37.01.5.0032 which I was just able to do successfully. I now have done a full factory reset, using the NEW rom and have all toshiba apps. Yay!

tduemig wrote:ok so here's what I found out... most of our units are coming with version HMJ37.01.5.0018 which is a non-standard firmware. A little googling will find how to update to HMJ37.01.5.0032 which I was just able to do successfully. I now have done a full factory reset, using the NEW rom and have all toshiba apps. Yay!

oh and one more thing... DON'T update to 3.2... you will lose write capability to your SD card slot. It will become read-only.

tduemig wrote:oh and one more thing... DON'T update to 3.2... you will lose write capability to your SD card slot. It will become read-only.

under my build #
it reads:

tostab03-eng 3.1 HMJ37 eng.ron.20110622.191714 test-keys

I guess my device is from an even stranger batch of bad units.

Upon messing out a bit, looks like the one I received is pretty good. Hoping everyone with errors gets them all sorted out though!

elect481 wrote:Just got mine - it shipped with the wrong power supply.

Yep, mine too. white tundra frost.

Theologian wrote:Update: even after factory wipe, one of two units continue to have same failure as everyone else: slowdown of update progress bar at about 30% and then exclamation point error and update fails.

Update #2:
of my two units purchased, one had a build number starting with HMJ, it fails to update.

The second unit has a build number starting with HTK and it updated fine. There is a discussion on thriveforums.org but I hesitate to paste it here for fear someone will not follow directions and might brick their tablet worse than they are out-of-the-box.

Were these rooted units Toshiba is selling as refurbs?

sigh did not arrive at my UPS mailbox today Stuck in the local fedex office since 7am
Wish I had a chance to have trouble updating like the rest of you!

Dec 22, 2011 2:28 PM
At local FedEx facility
LOS ANGELES, CA

Dec 22, 2011 7:35 AMAt local FedEx facilityLOS ANGELES, CA

Dec 22, 2011 12:04 AMDeparted FedEx locationLOS ANGELES, CA

tduemig wrote:ok so here's what I found out... most of our units are coming with version HMJ37.01.5.0018 which is a non-standard firmware. A little googling will find how to update to HMJ37.01.5.0032 which I was just able to do successfully. I now have done a full factory reset, using the NEW rom and have all toshiba apps. Yay!

I have been looking for this info for a couple of hours and keep coming up short. A little more help would go a long ways ...

najay1 wrote:I have been looking for this info for a couple of hours and keep coming up short. A little more help would go a long ways ...

It seems if your device build number(Settings, About Tablet, Build Number) starts with HMJ, you can download a loading tool (clockworkmod recovery), which requires an SD card and loading drivers onto a Windows PC, you can then download a 300MB ROM image to your SD card that includes the .0032 version (which is newer than the un-updatable stock .0018 version your HMJ device has), use the boot loading tool clockworkmod to pull up the reimage menu option, load the 300MB rom from SD Card, which refreshes a Toshiba stock .0032 version manually. (RISKY, but manually...) how's that for your $279 .

At least these steps will allow your tablet to respond to Toshiba updates - if you want it to - especially knowing anything after 0032 doesn't allow writing to an SD card (from what I've read). A few of us will probably be trying this long into the night o see if it works.

Details are on thriveforums website, but frankly I'm shocked if it's true Toshiba puts out refurb units with their very first build image version that is completely un-updatable with no discernable error message or explanation.

Theologian wrote:It seems if your device (Settings, About Tablet, Build Number) starts with HMJ, there is a chance it has been 'rooted' and a new ROM installed on it (non-factory, obviously). It's on thriveforums, but frankly I'm shocked if it's true Toshiba puts out refurb units with a (seemingly) pre-voided warranty.

mine was definately rooted before I got mine although it didn't have clockworkmod on it. My bet is the refurb dept rooted it to wipe it with their internal version and never put it back to .0011 or .0032. Mine also was showing test keys.

As for the other person asking for more info, take a look here for more info re: roms and how to get yours working...

http://www.thriveforums.org/forum/dalepl/

tduemig wrote:mine was definately rooted before I got mine although it didn't have clockworkmod on it. My bet is the refurb dept rooted it to wipe it with their internal version and never put it back to .0011 or .0032. Mine also was showing test keys.

As for the other person asking for more info, take a look here for more info re: roms and how to get yours working...

http://www.thriveforums.org/forum/dalepl/

another point of mention... this goes without saying that this truly was WAY too much work to get soemthing I bought legit working properly... however it didn't have the 3.2 update yet so I forgave it.

IT WORKED! Perhaps Woot overlords could send a free tablet as I help fellow Wooters update theirs and avoid hundreds of RMAs? (shameless plug)

One of two tablets I purchased had build HMJ37.01.5.0018 on it; identified by Settings, About Tablet, Build Number (at the bottom) and would not load Toshiba's OTA software updates.

I had to follow all of these steps:
download clockworkmod recovery (details here, download here ), connect the tablet to a Windows PC and load the tablet drivers that needed to be unzipped from the zip file on that webpage as Windows prompted me for Thrive drivers. They're all in that Zip file.

Once the drivers were loaded and I ran the batch file from the PC, it needed an SD card with Toshiba's 300+MB ROM file of the .0032 version on it, downloaded from thriveforums (details here, HUGE download here ). And remember to visit their sponsors - they have to pay for bandwidth and storage of a 300mb file!

Unzipping the .0032 rom, put the update.zip file in the root of the SD card, insert the SD card, run the backup program (just in case), by navigating the clockworkmod recovery app with the vol up/down buttons, backup the .0018 to your SD card, then run the update from SD card, and once complete, select the restart option.

Viola! Both tablets are updating using Toshiba's OTA updates and no more exclaimation point update errors!

I'm sure Woot/Toshiba can find my address to send my booty! ;)

bndupre wrote:under my build #
it reads:

tostab03-eng 3.1 HMJ37 eng.ron.20110622.191714 test-keys

I guess my device is from an even stranger batch of bad units.

I have the exact same build. No marketplace, or other stuff people mentioned, but do have several test apps etc.
I'm not very tech-saavy so I'm leary of trying to update this myself. However, I'm not too keen on sending it back either...............

73fixed wrote:No sound from my tablet.

Tried troubleshooting it myself and still nothing.

Contacted Toshiba Tech support, no solution was found,and his advice was to contact woot.

Really disappointed.
I was really excited to see it on my
doorstep and now I'd like to smash
the damn thing into bits.

Just sent off my email to woot for the RMA # to
return it.

Same thing here...I have also sent an email to woot for RMA.

I was able to work through all the other issues with updates and such just to find out the GPS is not working on this unit. With all the problems being posted here, this woot has really seemed to turn out bad.

I guess I am off to contact Toshiba to get this repaired, and if they will not do anything, get a RMA to return it back to woot.

Theologian wrote:IT WORKED! Perhaps Woot overlords could send a free tablet as I help fellow Wooters update theirs and avoid hundreds of RMAs? (shameless plug)

One of two tablets I purchased had build HMJ37.01.5.0018 on it; identified by Settings, About Tablet, Build Number (at the bottom) and would not load Toshiba's OTA software updates.

I had to follow all of these steps:
download clockworkmod recovery (details here, download here ), connect the tablet to a Windows PC and load the tablet drivers that needed to be unzipped from the zip file on that webpage as Windows prompted me for Thrive drivers. They're all in that Zip file.

Once the drivers were loaded and I ran the batch file from the PC, it needed an SD card with Toshiba's 300+MB ROM file of the .0032 version on it, downloaded from thriveforums (details here, HUGE download here ). And remember to visit their sponsors - they have to pay for bandwidth and storage of a 300mb file!

Unzipping the .0032 rom, put the update.zip file in the root of the SD card, insert the SD card, run the backup program (just in case), by navigating the clockworkmod recovery app with the vol up/down buttons, backup the .0018 to your SD card, then run the update from SD card, and once complete, select the restart option.

Viola! Both tablets are updating using Toshiba's OTA updates and no more exclaimation point update errors!

I'm sure Woot/Toshiba can find my address to send my booty! ;)

Awesome, thanks!! I unfortunately have been trying all morning to flash clockwork with no luck. I FINALLY figured out that ADB was not installing correctly. I had to search for device manager, then right click on my tablet, click "update drivers," then locate the ADB update file and follow prompts. THEN, the clockwork install tool worked, yaaay! My tablet just now finished installing .0032 and is now rebooting.

BTW, I do indeed have that dreaded HMJ.....0018 build!!! I was SO happy to find your post this morning because late last night, my tablet went into an endless sunrise loop. Had to do factory reset to fix. After seeing your post this morning, I decided I would do the update using your method rather than waiting for Toshiba to fix the issue (if ever!). Last thing I want is to spend hours of time setting up my device only to have to factory reset again! HOPING this update not only fixed the automatic reboot issue, but also fixed the sunrise looping issue as well. We will see and I will keep you guys updated. :-)

As another user put it, this will be all worth it if this device works as intended. It is A LOT of work to fix something that Toshiba's refurb department should have, but oh well. :-)

Now the BIG question is... Now that I have updated to .0032, it is telling me there is an update to 3.1.31.5.0011.... Should I just leave it be or update to the latest version??!! It's not 3.2, so maybe I should?? Has anyone updated to .0011??

My Thrive arrived yesterday (used standard shipping since I'm out of town till next week and it still beat me home.
Sorry to hear all the problems people are having,sounds like I have a project for me when I get home. Hope all the parts are in the package.
Thank you t for all your pioneering hard work, it will make my job easier when I get home
I am still excited to get the thrive at the woot price, even if 'some assembly is required' I would be disappointed to have to send the unit back.
I do plan on getting a square trade warranty on it also.

DennisWKam wrote:Sorry for the issues you guys have been having. We are in contact with Toshiba support to see why they are not helping Woot customers. Hopefully we'll have this resolved quickly so they can help you with replacements(parts and tablets).

Dennis,

Thank you for watching out for us.

From watching this forum, and others, it looks like Toshiba's known about this issue for a few months.

It's just upsetting that refurbished devices were released with this problem. Personally, I don't think I should have to go through the steps as described unless Toshiba's not going to stand behind their product. At which point, they'll be slammed by public opinion which now travels faster than the speed of light.

Right now, my tab is operational, albeit with the prior factory image and I will continue to monitor the situation. If I have to do the update manually, I will, but I want to make sure that Toshiba's support steps up to the plate.

Winter Solstice Greetings,
Colby

DennisWKam wrote:Sorry for the issues you guys have been having. We are in contact with Toshiba support to see why they are not helping Woot customers. Hopefully we'll have this resolved quickly so they can help you with replacements(parts and tablets).

The most prevalent issue seems to be the inability to upgrade these systems, can you PLEASE make sure they are on top of that and making it happen ASAP.

kristikaty wrote:Spoke to Toshiba after reading comments about updating. Mine did not update correctly, but seems to be working mostly fine as stated earlier.

Guy with Toshiba guided me through the update process and it still won't update. He said this was his second time today with this same issue and said that maybe it is something on Toshiba's end. He thought that maybe the tech department is working on a patch for the update and also said that maybe the update is not working for ANYONE. He said that if this is the case, update should be up and working fine within a couple of weeks. I plan to hold onto mine until then and see if update works in the coming weeks.

Tech guy also said that these refurbished devices have a 1-year warranty from Toshiba as of the date I purchased it (he checked under my serial #) and the 90-day is through Woot. You just have to register your device with Toshiba to get the 1-year warranty.

Just to test what the tech hypothesized... Has anyone been able to update to firmware version 3.1....0032 today????

Wow, Woot! It would be nice to have told us about registering to get the 1 year through Toshiba. I spent $40 through the link on your site to get and extended warranty! Maybe that relationship is why the other wasn't mentioned.