Oh My Fruitful Garden! I got my treadmill on March 1, 2012 and am still waiting for the parts! I have been given the run around by 3 different people already...promissing to ship parts out the next day! I called again this morning and had it out with the unlucky person that answered the phone. I demanded an answer by 5pm....she called back just now and it seems the parts will be shipped from Utah to me tomorrow (with upgraded shipping..we'll see about that). I told them that my warranty better not go into effect until the unit is up and working, I suggest those of you with the same issue do the same. Well, May 9th is when the entire hardware package should arrive...I told them it better be! What a headache!!