DaveInSoCal
quality posts: 15
Private Messages
I've been looking for a new laptop with blu ray. This seems like a great deal. Someone tell me what's wrong with it?
All my posts are Quality Posts. Even when they're not.
radi0j0hn
quality posts: 78
Private Messages
dbuggr wrote:It's "made by" HP. That's what's wrong with it.
HP has terrible quality control and worse customer service. I have had nothing but bad luck with HP computers, repeatedly. No more though.
Edit: just wanted to add that I know what I'm doing with computers, and I can tell you their "tech support" is a nightmare of incompetence at best, a nightmare of disrespect toward customers as a matter of regular course.
I've used HP laptops, desktops and printers with very few problems and great tech support. Recently I was given a used HP Elitebook laptop and no backup up disks. I called HP, gone to support quickly, gave them the serial # and they sent me a Windows 7 disk set for $10.
acpress.com Not cute, but useful.
radi0j0hn
quality posts: 78
Private Messages
rpm002 wrote:If this laptop was made by a no-name brand I'd never heard of, I might be in for 1. Since it is HP, not a chance.
This reminds me of the old "Iomega Zip Drive Click of Death" fiasco. Something like 1/4 of one percent of those Zip drives were defective, but because they sold SO MANY drives and because those few who got bad ones complained so loudly, it seemed as if all Zip drives were bad.
If Joe Blow building PCs in his garage sells 100 a year and has a 10% fail rate, he won't be noticed. If HP sells a million units and has a one percent failure rate, then it seems the sky is falling.
acpress.com Not cute, but useful.