1) Glad I'm not the only one unhappy about this. I ordered two expecting two bundles = four pieces (Yes, Woot!, I did the math). My box arrived yesterday with two pieces, or one bundle. I feel Woot! cheated me out of a bundle.

2) Rox' hit it on the head. How can I trust them with a purchase of considerable value when I can't trust them to honor their own committment at the $5 level.

3) Thanks everybody for sharing their own expectations. I was feeling like the lone ranger there for a while...

I got this during the Feb 1, 2007 woot-off. The description included this line:

(This bundle includes two Animation Stations; do the math for your family size and purchase accordingly, or risk months of inter-sibling squabbles.)

I received my package, and it only contained one Animation Station. Can anyone enlighten me?!? I was planning on giving one to my nephew tomorrow for his birthday, and keep the other for my kids, and now I only have one

Julie

juliecohen68 wrote:I got this during the Feb 1, 2007 woot-off. The description included this line:

(This bundle includes two Animation Stations; do the math for your family size and purchase accordingly, or risk months of inter-sibling squabbles.)

I received my package, and it only contained one Animation Station. Can anyone enlighten me?!? I was planning on giving one to my nephew tomorrow for his birthday, and keep the other for my kids, and now I only have one

Julie

I came here to ask the same question! What up, Woot! ? I know these have been Bandolier of Carrots fodder before, but some of us had PLANZ for them!

-kbmmike

Gatzby wrote:If you're feeling a bit cheated on your order, please email service@woot.com....

I wrote to them and they told me to write to rma@woot.com. They aren't going to do anything about this. What a waste of time.

Man, that's so cool! That whole "customer service is for wussies" mentality at Woot. So anti-establishment! I mean, who else would advertise a product as a two-for-one, get those orders and then ship them just one? Top that off with a "tough cookies" or better yet, tell people to pay to ship them back. I can't possibly see a down-side to an approach like that. That's how you build yourself a new facility. Long-term thinking.

Gatzby -

Thanks for keeping us in the loop somewhat on this. I for one am disappointed, but won't let this affect my wooting in the future. My first ever woot was a 200 dollar gigabeat - and it got here in three days, and is amazing. I still trust woot.

I've been waiting on mine since the woot-off, I have a confirmation number with FedEX, dated 2/2/07...it's 2/12/07 and nothing has changed. I'm really feeling the love!

I've written to woot.

Thank God it's not a big ticket item...I think I know what to expect from them now.

Kraglin1 wrote:I received mine today as well (only one). I too was only expecting one.

Good for you, but I was expecting two, like the ad stated!

If you're concerned, make sure to email customer service. They have responded to me and have resolved the matter, in my opinion, satisfactorily. Great service, woot. You've earned my trust, for sure!

I received 2 expecting 4 and wrote to Woot about it.
Got an answer to my email to Write Us today:

I will have the rest shipped out to you. Sorry for any inconvenience.

Thanks Woot
icijean

Gatzby wrote:If you're feeling a bit cheated on your order, please email service@woot.com. They may have a couple of options to address the issue, though I can't guarantee there will be stock to "replace" the doubled-up orders.

Thank you, G- I'll do that. I appreciate you posting responses.

traildragon wrote:Gatzby -

Thanks for keeping us in the loop somewhat on this. I for one am disappointed, but won't let this affect my wooting in the future. My first ever woot was a 200 dollar gigabeat - and it got here in three days, and is amazing. I still trust woot.

I too received 2 expecting 4. I emailed woot when they arrived and today service@woot.com replied with "I will have the rest shipped out to you. Sorry for any inconvenience. " Way to go Woot!!!

bigolddaddy wrote:Man, that's so cool! That whole "customer service is for wussies" mentality at Woot. So anti-establishment! I mean, who else would advertise a product as a two-for-one, get those orders and then ship them just one? Top that off with a "tough cookies" or better yet, tell people to pay to ship them back. I can't possibly see a down-side to an approach like that. That's how you build yourself a new facility. Long-term thinking.

LMAO!!!

Emailed Woot about the missing stations and they are keeping there promises.
They're shipping 3 more to me.
Thanks Woot..

i ordered 3 and got 3 because i expected 3 since it says "1 Digital Blue PC Animation Station" in the simple description.

It seems the big descriptions are the same ones they use when they sell the product normally.. like when it was a 2 pack on a tuesday.

That said, I could use 3 more =P

petrinib wrote:

I too received 2 expecting 4. I emailed woot when they arrived and today service@woot.com replied with "I will have the rest shipped out to you. Sorry for any inconvenience. " Way to go Woot!!!

Woot e-mailed me also, It was good to see all those were not hitting the Junk mail folder at WOOT. Thanks, Gatzby.

I still haven't received mine yet or gotten a tracking number. How long should I wait before I email customer service (sorry I'm a new wooter here...)

Thanks for the help.

Gatzby wrote:

Feel free to go ahead and email service@woot.com now. They may not respond immediately, but they will read your email and look into your order.

Thank you!

Well, I've written, received a response asking for additional information. I sent the additional information and NO RESPONSE.

I guess you get what you pay for.

Woot, I'm not happy at all!

Woot emailed me to tell me that the second Animation Station was on its way.

roxannez wrote:Woot emailed me to tell me that the second Animation Station was on its way.

Was that in response to an email from you, or did they contact you because you purchased this woot and they're automatically sending another one?

I sent word to Woot! at the customer service address and they replied the same day about sending two more. The shipment arrived today with the other two units. They were very polite and professional about the whole thing.

Thanks, Woot!

I need to email CS as well; my other 2 Woots! from the Wootoff! have been received already, and I have nothing in my account for this Woot!; no shipping info, just a receipt.

Don't give up on Customer Service! I had ordered the Poizin Wine from WootWine without any problems, but in the Wootoff!, NJ wasn't on the list. I emailed them with an alternate NY shipping address, which they took care of immediately. And that correspondence took place during the Wootoff! I just received my wine; we'll see how it goes with this one...

Got the second one on Friday.

aosborne wrote:

Was that in response to an email from you, or did they contact you because you purchased this woot and they're automatically sending another one?

This was in response to the email that I sent to customer service.

I odered one set, thinking I would get two as the promo stated. Got one. But instead of bad mouthing Woot, I e-mailed them, politely asking for help as I intended to give one to each of my two sets of grandkids. A few minutes ago, Fed Ex dropped of a second set to me, compliments of Woot.
I also got my Bunch of Cauliflower without anything spectacular. But I sure as heck got eight bucks worth of fun out of it.
THANKS WOOT.

How many Wooters will notice my last post said I odered two sets when I meant to say I ordered two sets?