miken927
quality posts: 116
Private Messages
I think this is the most oxymoronically named product of all time!
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I Bet on Sky
BPL5683
quality posts: 5
Private Messages
Staff
mhearon wrote:I just received my ladder today, and I must say I am very disappointed with Woot!. I have bought over 30 woots and this is the first problem I have ever encountered. The ladder was listed as new, however the ladder I was sent is either a refurb or a display model. I do not believe that LittleGiant would have sold this ladder as "new".
The ladder has several scratches and scuffs on the aluminum, the handle on the back is broken in two places, and the paint tray shows signs of wear.
The scratches and wear on the aluminum would be ok if this were a refurb, but this was not supposed to be the case. The broken handle is unacceptable in either case, because it allows the back of the ladder to be adjusted.
Does anyone else have this problem?
I hope Woot! will refund my money or send me a NEW ladder.
We'd be happy to help you out.
Please see my PM.
In the future please be sure to email us with any problems at service@woot.com
Thanks,
Phil
Customer Service: [email]support@woot.com[email] -or- use the Support form linked at the top of every page.
LaVikinga
quality posts: 9
Private Messages
mhearon wrote:I just received my ladder today, and I must say I am very disappointed with Woot!. I have bought over 30 woots and this is the first problem I have ever encountered. The ladder was listed as new, however the ladder I was sent is either a refurb or a display model. I do not believe that LittleGiant would have sold this ladder as "new".
The ladder has several scratches and scuffs on the aluminum, the handle on the back is broken in two places, and the paint tray shows signs of wear.
The scratches and wear on the aluminum would be ok if this were a refurb, but this was not supposed to be the case. The broken handle is unacceptable in either case, because it allows the back of the ladder to be adjusted.
Does anyone else have this problem?
I hope Woot! will refund my money or send me a NEW ladder.
Just opened the box (I know, I should've opened it earlier, but the weather has been crappy). This is NOT a new ladder. It is COVERED with handprints, it has dirt crusted into the grooves on the feet and is coated along the sides with some white residue that resembles what washes out of a paint brush!
Wine may not heal all things, but it sure will make you feel a whole lot better.
BPL5683
quality posts: 5
Private Messages
Staff
LaVikinga wrote:Just opened the box (I know, I should've opened it earlier, but the weather has been crappy). This is NOT a new ladder. It is COVERED with handprints, it has dirt crusted into the grooves on the feet and is coated along the sides with some white residue that resembles what washes out of a paint brush!
Sorry to hear you're having problems. Please see my PM.
Also, just a reminder in the future if you have any problems to simply email us at service@woot.com .
Sorry Again,
Phil
Customer Service: [email]support@woot.com[email] -or- use the Support form linked at the top of every page.