Wooter since 2005 here.
Recently, for Woots on refurb laptops, I've seen more and more posts in the forums saying, essentially, "I bought a different refurb laptop from Woot, something went wrong, Woot isn't helping me...I know, I know, this is a different laptop, but still, this is a joke, buy at your own risk."
When those posts went up, I suppose I always thought something along the lines of "now why are you posting this here? This has nothing to do with this sale. Do you really have to do that?"
Now that I'm having my own experience, I understand why those posts went up: it's out of desperation. Help doesn't come anywhere else.
I purchased an HP refurb laptop from Woot close to 4 weeks ago. The screen failed less than a week later. I emailed Woot right away, back on December 27. I got an auto-reply email back with the cutesy woot language we've all grown accustomed to.
I haven't heard a thing from Woot since. That was 10 days ago, and I'm sitting on an unreasonably expensive paperweight here. So here I am, in the forums, posting like just I've seen others do.
So, help? And, buyer beware?
(I'm genuinely curious to see if Woot leaves this post up. IMO, this is is extremely pertinent to the current experience of purchasing a refurb computer on Woot.)
[MOD: Sorry for the problems with your computer. I've made CS aware of your issue. Please note though that your computer came with an HP warranty. You should contact them as well.]