So I just go my Heisense (spelling?) TV today. Although it has some scratching on the back from a previous owner's mounting attempts, I absolutely love the thing; however, for some dad-gum reason (do people still use that expression?) the remote won't work. I tried new batteries, old batteries, and still nothing happens. I even looked at the IR transmitter at the end of the remote through my cell phone camera, pressed all kinds of buttons, and saw that there was nothing going on there (if you haven't tried that with a remote before, it's kind of fun). What sort of hoops do I need to jump through to get a new remote?