quality posts: 83
patrice2 wrote:A general note about Samsung manufacturer's warranty from an experience I just had earlier today. Be aware.
My Samsung Galaxy Player is 11 months old and after calling them about the (sealed, soldered-in) battery life going down to an unacceptable level, they said that if I sent it to their ONE AND ONLY point of repair in Texas it would receive a new battery. When I gave the customer service rep my model and serial numbers she commented that the numbers made it seem like it was not made-for-USA-market. But that device worldwide was built the same, so no matter.
Today I received the device back with a note that said nothing had been done to it because "Device worked." And then "Technician Advice: Return device to country it was manufactured for to receive repairs."
After 2 hours on the phone with Samsung, they told me that the Texas plant cannot repair anything not made for the US market, but they would try to figure out what country it was made for and get me the phone number for that repair plant--it seems like maybe it was meant for Mexico.
Pfft! My Square Trade extended warranty kicks in next month, or I'd be screwed. A refurb can't get that 3 year with accidental coverage, though. I bought it at Amazon.com, and no one shows the model's complete number, but even if you did have that and called Samsung with it, they don't always know what country it was meant to be sold in...no red flag went up when I registered the device, just when I tried to use the warranty.
[MOD: This has a 90-day Woot warranty]
Where'd you buy it? You got what is known as "grey market" goods, brought in from other countries. Nice to know who sold it to you and how much you thought your were saving.
This should not be a reason to complain about the service on legally imported products.
acpress.com Not cute, but useful.