stargte9


quality posts: 2 Private Messages stargte9
clhug wrote:I've got 3 questions I'm hoping people can help me with.

Anybody had one of these long enough to comment on how long batteries last before needing to be replaced? That is, not how long a charge will last, but how long before they will no longer hold a charge. I've got 3 Roombas that I like just fine as far as operation, except they seem to need new batteries about every 8 months to a year, and about $50 per battery, for 3 of them, I've given up. I ran my Roombas once a week, and on carpet, which I know will use more battery than I saw the one comment from somebody who said theirs about 10 months (Oct through the following August) and Neato replaced their battery for free, but I doubt they'll do that beyond the 1 year warranty. And on their web site it looks like replacement batteries are $80, which they don't even have in stock right now.

2nd, how do you stop these from going into another area? The Roomba had those ifrared stations you could place around. I see this comes with a 6' "barrier" but I'm not sure how that works. And I would need a couple of them, and 6' isn't long enough for one of them. I have a couple of stairs I need to protect it against. I'm sure it has a stair detector, as did the Roomba, but it's not very good on the Roomba. It's carpeted stairs which aren't a hard corner for it to detect, and if it hit the stairs at the wrong angle the stair detection wouldn't catch it in time to stop it tumbling over. One of my stairs is an entry way up from the front door that is about 10' wide. And I have another set of stairs down to another area (split level house) in the same area.

Last, I see it says it has different brushes for carpet vs. hardwood/linoleum. My main floor is a combination of both (carpet in living & dining rooms, linoleum in kitchen, a circular path in the main floor of the house). With its ability to do multiple rooms by returning and charging and going out again, will it do well on the other floor surface with the same brush? And in that case, any recommendations on which brush to use? (I'm sure I can do trial and error, but just wondering if anyone has experience with this.) Or will I need to block off the kitchen and have it do the the carpet one day, swap out the brush and do the kitchen another day? In which case, I'm going to need even more barriers.

All in all, I had the 3 roombas (at $199 each for 2, and the 3rd somebody gave me) and enough of the infrared markers, I just placed them set them on a schedule, and it did everything itself, other than having to empty the dirt bin. This sounds like I may have to be changing brushes and moving barriers on a regular basis. And might have to spend a bunch of money on additional barriers too.

Thanks for any comments based on experience.



1. I've had mine for over a year running it almost everyday and the batteries have yet to die or have a noticeable decline in charge-span.

2. It comes with a 6' magnetic strip which you can cut up however you like to any length. You can buy more of these from their site or amazon, not that expensive.

3. The combo brush that it comes with is part silicone blades and part brush it actually works better on hardwood than just the silicone blades as it flakes off any dried dirt on them.

stargte9


quality posts: 2 Private Messages stargte9
Primate71 wrote:I've had 6 Neato vacuums. The first three I got all stopped working after they kept saying the wheel was stuck.

The remaining three worked for some time but now no longer are useful.

One has the stuck wheel warning and refuses to do anything. The remaining two run for about 5 minutes then don't make it back to the charger.

While they were great when they worked, they might as well be garbage now.



I've had a similar problem with the wheel sticking. Depending on the model you have (older ones) the electric drive motor may have failed but more likely is that hair is caught up on the gear and this can be easily solved by taking off the brush and pulling the hair off the gear with a pair of tweezers. This problem has been rectified in the newer models and is much easier to fix. As for the batteries you can always get new ones, either contact Neato if the vacuum is still under warranty. If it is not see if you can just buy them off the internet somewhere.

Creeper1313


quality posts: 8 Private Messages Creeper1313

I just realized how much a black Neato looks like the old Atari Jaguar...

BestBuySucks


quality posts: 1 Private Messages BestBuySucks

Does anyone know if you can buy the Square Trade warranty on something like this (Open Box but new)?

Just wanting to make sure since the first Xv-11 I had went down the steps (which it was not supposed to do) and broke just out of the warranty...then I owned the XV-12 from Woot which lasted about 18 months before it now has weird patterns and a gimpy wheel.

Antennapedia


quality posts: 2 Private Messages Antennapedia
clhug wrote:
Anybody had one of these long enough to comment on how long batteries last before needing to be replaced? That is, not how long a charge will last, but how long before they will no longer hold a charge. I've got 3 Roombas that I like just fine as far as operation, except they seem to need new batteries about every 8 months to a year, and about $50 per battery, for 3 of them, I've given up. I ran my Roombas once a week, and on carpet, which I know will use more battery than I saw the one comment from somebody who said theirs about 10 months (Oct through the following August) and Neato replaced their battery for free, but I doubt they'll do that beyond the 1 year warranty. And on their web site it looks like replacement batteries are $80, which they don't even have in stock right now.



We have had an XV-21 for about 8 months (runs every single day- we have cats and high pile carpet) and I'm noticing that it is more often taking 2 charges to do the house now instead of 1. Still cleans fine, still picks up everything, it just doesn't quite finish the whole house on the second go 'round.

I have noticed that when I watch him run, he'll sometimes get hung up in an area and waste time and energy going over and over a corner- I'm wondering if he needs a software update and if that will help him (his name is Bruce) use his charges more efficiently.

That said: I love Bruce. Team Neato forever. He has been worth his purchase price and then some. He'll be worth a new battery when that time comes, too.

Antennapedia


quality posts: 2 Private Messages Antennapedia
Creeper1313 wrote:I just realized how much a black Neato looks like the old Atari Jaguar...



This must be on purpose- my XV-21 looks like a Super Nintendo.

ThunderThighs


quality posts: 565 Private Messages ThunderThighs

Staff

BestBuySucks wrote:Does anyone know if you can buy the Square Trade warranty on something like this (Open Box but new)?

Just wanting to make sure since the first Xv-11 I had went down the steps (which it was not supposed to do) and broke just out of the warranty...then I owned the XV-12 from Woot which lasted about 18 months before it now has weird patterns and a gimpy wheel.



There's a SqTr link on the sale page. Since your receipt will say Open Box, you will have to purchase a warranty as a refurbished item.



FORUM MODERATOR
To contact Customer Service, use the SUPPORT form at the top of every woot page
••• ► Woot's Return Policy ◄ ••• ► Did you check your spam/junk folders for a CS reply?
CANCEL?? How to cancel your order in the first 15 minutes!! - except Woot-Offs & expedited orders

BestBuySucks


quality posts: 1 Private Messages BestBuySucks
ThunderThighs wrote:There's a SqTr link on the sale page. Since your receipt will say Open Box, you will have to purchase a warranty as a refurbished item.



That stinks... From my history these only seem to last about a year and a half. And the refurbished warranty stinks for the price...even though these are supposed to be brand new right?? Or are there actual 'refurbs' mixed in?

So just before I buy, this is brand new basically (maybe just an opened or damaged box?) and I will get the 1 year Neato warranty?

Thanks ThunderThighs!

BestBuySucks


quality posts: 1 Private Messages BestBuySucks

I pulled the trigger on my third bot ... Here's hoping that this Neato bot will at least make it past two years!!

wrek


quality posts: 4 Private Messages wrek

What happened to Woot... used to find cool stuff at great prices. Now we get ... not Woot.

That said. Neat-o > irobot

You're so vain... you probably think this post is about you.. don't you? Don't you? You're so vain!

malkainca


quality posts: 0 Private Messages malkainca

Do NOT buy this. I loved Sheldon (my neato robot), I would often smile as I thought of him at home, cleaning my floors while attended to the rest of my life. Alas, the relationship ended prematurely. After multiple exchanges with the manufacturer, repeatedly getting the same error messages, rendering Sheldon unusable, they eventually said that I was out of the warranty period (from Sheldon 1) and could not replace Sheldon5 (whom had only been with me for a few months). I've heard that the original company founders, who believed in quality and customer service, have been pushed out by the guys who just want to make $$ and don't care that they've broken my heart.

BestBuySucks


quality posts: 1 Private Messages BestBuySucks

Purchased this Neato vac ... and with-in 6 months it is broke. Contacted Neato support and was informed that they do NOT provide a warranty for 'NEW/OPEN BOX' items.

Yet in teh Woof!! description it clearly stated 'Warranty: 1 Year Neato'. Of course I would have never purchased if this did not include any type of warranty, which I am sure most people would have not purchased it.

Can anyone here straighten this issue out? Neato is refusing warranty service.