speedoo wrote:

That's what I did and my PC said the device was found. But my PC said nothing about "Recovery Mode". The firmware update process proceeded fine and it did go to the Sansa, but no 2.0 firmware afterwards. The Creative drivers were on my PC, but I did not move them to the Sansa... should i have done that?

I haven't tried it yet because I have no idea where to put the drivers!

Calling Mr. Warthogs or others please??

dmkooosbc wrote:

I haven't tried it yet because I have no idea where to put the drivers!

Calling Mr. Warthogs or others please??

The file you loaded from creative has a installation program for the drivers. I believe that what I did was run the installation program for the drivers first, then powered on the mp3 player; keeping the power button on while connecting the usb cable to the player. Windows then found the drivers and installed them. the mp3 player then showed up as a stmp3500. At that point in time you can run the version 2 firmware upgrade from the web site. Make sure that you check that you want to format the player. (I believe that is an automatic choice) then install the firmware. (make sure you have a fresh battery.) you don't want the battery to die while you are updating the firmware or you may have real problems.

I'm "reasonably" sure that is the procedure that I followed to successfully update my drivers from 1 to 2

I hope this will be helpful to you.

lsandy wrote:

The file you loaded from creative has a installation program for the drivers. I believe that what I did was run the installation program for the drivers first, then powered on the mp3 player; keeping the power button on while connecting the usb cable to the player. Windows then found the drivers and installed them. the mp3 player then showed up as a stmp3500. At that point in time you can run the version 2 firmware upgrade from the web site. Make sure that you check that you want to format the player. (I believe that is an automatic choice) then install the firmware. (make sure you have a fresh battery.) you don't want the battery to die while you are updating the firmware or you may have real problems.

I'm "reasonably" sure that is the procedure that I followed to successfully update my drivers from 1 to 2

I hope this will be helpful to you.

Thank you so much!
Computer recognized it as recovered player!
On Edit: The wizard has been searching for the drivers for 15 minutes now...
On 2nd edit: Wizard stopped responding. Tried to do "add new hardware" manually, but process froze. Computer did recognize as stmp3500 at some point, so I did the firmware update anyway, but it did not take. I guess the drivers never were found.

dmkooo wrote:

Thank you so much!
Computer recognized it as recovered player!
On Edit: The wizard has been searching for the drivers for 15 minutes now...
On 2nd edit: Wizard stopped responding. Tried to do "add new hardware" manually, but process froze. Computer did recognize as stmp3500 at some point, so I did the firmware update anyway, but it did not take. I guess the drivers never were found.

Ta--dah! I needed to restart the computer after installing the drivers and before plugging in the player. Only then did the "Add new hardware wizard" correctly assign the drivers and I was able to proceed with the firmware update.

Thank you again. (whew!)

dmkooosbc wrote:

I haven't tried it yet because I have no idea where to put the drivers!

Calling Mr. Warthogs or others please??

Looks like ya figgered it out now. It IS a confusing procedure, and the references don't give much step-by-step, so it takes a few tries. Yer not alone - it took me several tries to even get to the "recovery" stage before I finally got it right.
It seems to be a pretty good player, with pretty good sound (and I have iPods to compare it with), but the upgrade procedure and the pull-the-batteries-out, wait, and discharge through the on button reset procedures are pretty Byzantine, to say the least.
Woot! will undoubtedly get a number of "non-working" returns that in fact are just fine from frustrated customers...

Warthogs wrote:
Looks like ya figgered it out now. It IS a confusing procedure, and the references don't give much step-by-step, so it takes a few tries. Yer not alone - it took me several tries to even get to the "recovery" stage before I finally got it right.
It seems to be a pretty good player, with pretty good sound (and I have iPods to compare it with), but the upgrade procedure and the pull-the-batteries-out, wait, and discharge through the on button reset procedures are pretty Byzantine, to say the least.
Woot! will undoubtedly get a number of "non-working" returns that in fact are just fine from frustrated customers...

I still have not gotten to the 2.0 firmware. I'm willing to keep trying, if the benefit is great enough. Can you tell me specifically how 2.0 has improved your player's performance?

speedoo wrote:

I still have not gotten to the 2.0 firmware. I'm willing to keep trying, if the benefit is great enough. Can you tell me specifically how 2.0 has improved your player's performance?

To be honest, I can't tell you what changed. I didn't use the thing before I upgraded, so I don't have a baseline for comparison.
It may be a bad belief, but I for one have always upgraded firmware, etc. where available, thinking, well, there MUST be some benefit to it, else the upgrade wouldn't exist.
And yeah, there have probably been some upgrades that lessened what a device could or couldn't do, like with initial upgrades to the PSP, but the subsequent upgrades have done much for that particular device.
Upgrades gotta be a good thing, right? Else they'd be downgrades.
Good luck with yours. Hang in there.

Warthogs wrote:
To be honest, I can't tell you what changed. I didn't use the thing before I upgraded, so I don't have a baseline for comparison.
It may be a bad belief, but I for one have always upgraded firmware, etc. where available, thinking, well, there MUST be some benefit to it, else the upgrade wouldn't exist.
And yeah, there have probably been some upgrades that lessened what a device could or couldn't do, like with initial upgrades to the PSP, but the subsequent upgrades have done much for that particular device.
Upgrades gotta be a good thing, right? Else they'd be downgrades.
Good luck with yours. Hang in there.

Well mine seems to be doing everything I want it to with the 1.0 firmware. It took a 2gb card tonight, I have about 2 gb of music loaded up, it sounds great, it shuffles from both the internal and external memory and it does not take excessive time to get rolling. So thanks, but I will probably just leave it alone.

It looks like 2 gb is the max card it will take.

speedoo wrote:

Well mine seems to be doing everything I want it to with the 1.0 firmware. It took a 2gb card tonight, I have about 2 gb of music loaded up, it sounds great, it shuffles from both the internal and external memory and it does not take excessive time to get rolling. So thanks, but I will probably just leave it alone.

It looks like 2 gb is the max card it will take.

And if'n ya DO upgrade now, the procedure will automatically reformat the Sansa drive, so keep copies of your data on a removeable card, and, well, remove it, if you do try to upgrade at some point...

Warthogs wrote:
And if'n ya DO upgrade now, the procedure will automatically reformat the Sansa drive, so keep copies of your data on a removeable card, and, well, remove it, if you do try to upgrade at some point...

Gotcha, thanks.

The LCD screen just died on mine this morning Does anyone know who to contact about getting it fixed or getting a replacement?

matt147 wrote:The LCD screen just died on mine this morning Does anyone know who to contact about getting it fixed or getting a replacement?

The LCD on mine didn't so much die as get completely obliterated. Had it in my pocket, and when I took it out, there were two big cracks going all the way across the screen. Anyone, perchance, have any idea where to get a new component? I have EE experience, and could do it myself if I could just get my hands on a new LCD.

matt147 wrote:The LCD screen just died on mine this morning Does anyone know who to contact about getting it fixed or getting a replacement?

Sorry, I also meant to answer this by saying, for the price these were bought for, you won't be able to get it fixed cost effectively. Best Buy has a repair service, even for unwaranteed products not purchased at one of their stores. However, there's a cost of $25 just to have the device shipped off to the repair center, where it will stay for 3 weeks. They look it over, and if they decide they want to fix it, the $25 goes toward the cost of repair. If not, you eat the $25. These things were so cheap, you're better off just getting another one...or practice navagating the menues from memory.

I had purchased one e140 MP3 player. After one month it stopped playing and not possible to even detect.
Does anybody know, about any utility which can help to detect the same.
It is still under warranty, please let me know replacement policy.
Thanks
Manish

Can you please give me Sansa support details.

Lemmycat wrote:
FOR USERS WHO CAN'T GET THEIR SANSA TO POWER UP...

I got my Sansa e140 and it would not turn on.. Tried 3 new batteries.. not dice.
I emailed woot! but got no reply (not impressed, yet).

I called SANSA support. They had me:
1. REMOVE BATTERY
2. HOLD IN POWER BUTTON FOR 60 seconds to discharge the internal capacitor.
3. INSERT BATTERY and power on. WORKED!

Funny thing, this didn't work the first time. I called the next day and they had me try again and it worked! I'll be darned.
Hope this helps some disatisfied wooters out there like me.

mrajpopat wrote:

what also works is to plug it to a USB port. works every time

mine was working fine, used it 3 times only over two months, no abuse, then today BAM no power, not read by the usb on my computer, nada! this is the last time I buy refurbished crap. (not really, but it should have been a lesson!). That's why it was returned in the first place i would guess!? tried 4 different batteries, and plugging it to the computer, nothing....

I'll try that method of holding power without battery now like suggested above....

MOTHERGRABBER it worked, what a piece of junk product, if i hadn't researched it I would have thrown it out. What did they actually fix refurbing it? I blame woot and sandisk for selling refurbished crap, you know this is why it was returned in the first place and they just resold them, and that sandisk and maybe woot were aware of the problem before they put them up for sale again, oh that makes me mad! But at least it is working again. So if yours craps out try that method above grrrrr........

Heh! The player I bought my girlfriend just seemed to die (about a week after the warranty was up... hmmm...)

Anywhoo, I read the suggestion about removing the battery, holding down power for 60 sec to discharge the cap inside, and it worked great!!!

We figured out it was an old battery causing it, cuz we were able to replicate the problem with it.

Thx wooters for your troubleshooting help!!!

I bought this in April and gave it for a gift in July, then it took us a month to figure out how to use it - first time MP3 owners ... finally got some ripped music on it and used it for two days, the battery was getting week - put a new one in and now the display won't work ... lights up plain blue - but no menu, text etc. Anyone else have this problem ? Tried downloading the firmware update - called Sandisk who walked me thru formatting the device - no results, still the same plain blue display .... any suggestions ?
Woot will only refund - and maybe not even that since it has been so long - LIKE the player, but difficult at best with no visable menu selections ! please help .... ?

jordanjs0 wrote:I bought this in April and gave it for a gift in July, then it took us a month to figure out how to use it - first time MP3 owners ... finally got some ripped music on it and used it for two days, the battery was getting week - put a new one in and now the display won't work ... lights up plain blue - but no menu, text etc. Anyone else have this problem ? Tried downloading the firmware update - called Sandisk who walked me thru formatting the device - no results, still the same plain blue display .... any suggestions ?
Woot will only refund - and maybe not even that since it has been so long - LIKE the player, but difficult at best with no visable menu selections ! please help .... ?

This thing died on me two days ago. Turns on and plays music, but the screen no longer works. refurb (rox0rz!) (rox0rz!)

This thing is a piece of junk but gets the job done.

I am very disappointed in this product, as it has broken within the first cycle of the moon.

(Mod's note: Please feel free to express your disgust with a product, but do it without circumventing the profanity filters.)