Got mine today. Much quieter and better rolling than ones I've used in the past. But it is a vacuum. Also, FedEx accidently delivered two to my door. I figured it came in two boxes, opened them both. Sent one back. Kinda pain for me and the recipient.

Mr24happy wrote:Received mine today. The tab that keeps the left side whatever in place is broken but that doesn't seem to effect the vacuum. Its a flimsy piece that looks as though it will break again if replaced. The piece that holds the crevice tool to the vacuum is also broken. So I guess I'll be contacting dyson for some replacement plastic parts.

Other than that the vacuum seems to be in working order without many signs of wear. Feels a bit flimsy like its gonna fall apart though. Not bad for the price. Does a good job of vacuuming, I don't need it to save my life in case of a fire or cook for me.

Those same two parts are broken on mine as well... sigh. I superglued the one the holds the attachment as I see no need for that to be a removable part anyway, but the clip that holds the lower left side on will need to be replaced.... sigh again.

Got mine today. There's good, and there's bad.

When I first ran it, it made a horrible whining sound. I called the Dyson help line, which is helpfully plastered to the side of the thing, and the guy had me unhook things and flip things over and... nada. After a measly few minutes of "troubleshooting" he told me to take it to an authorized repair place. I rolled my eyes and bade him goodbye, and just took the damned thing apart. I couldn't find anything wrong with it, but when I put it back together it worked without any heinous whining sound.

Well, "worked" might be an overstatement. I couldn't get any suction on the main vacuum part. The brush wasn't spinning, there was zero pickup on it. The hose and everything was fine, and I finally figured out that there was supposed to be a cap on the wand that Was Not There. So, I called them back, happened to get the same guy (who was totally nonplussed by the fact that it was no longer making the annoying whining sound...), and he said he'd pop one in the mail. ribs. In the meantime, I slapped some duct tape on the end of the thing and went on with it. Yeah, it's a PITA to put attachments on, but it's better than nothing.

Speaking of attachments, I got all of them... except one of them was for some other Dyson. I couldn't get it to attach anywhere. Too small to go inside the hose, too large to go on the tube. So I called Dyson a *third* time, and told her it was the wrong attachment. She told me there was only one of them, that all the different models got the same one. So I said, well, if they're all the same, and you *sell* me a new one, then it'll be the same as the one I've already got, and it Still Won't Fit. She took my point, and after realizing that she was wrong, and that they don't all get identical attachments (she said the one I have is likely supposed to go with the DC18), so she's sending me that for free as well.

So, yeah, it's not perfect. But it's a refurb (rox0rz!), and it was $200 off, and it *works*, it just needs a little coaxing. I will give Dyson credit, though, on two points. One, there's no voicemail hell to get through before you get to a person. The first time I called, it rang no more than five times, the second time, less than three times. The third time it might of been ten or so, but a real person answered the phone. No pressing one, no entering account number, do not pass go and do not collect two hundred dollars.

AND, the people are friendly. Yeah, the first call yielded me very little except a deeper understanding of how to take all the tubing apart, and the third call I had to verbally wrassle a little with the woman to make my point, but no one was rude and no one was dismissive. Which, in customer service these days is a coup.

All in all, I'm happy with my purchase. It's not perfect but still. I'll be happier with it in seven to ten business days, but until then I'll manage.

DrDong wrote:

Those same two parts are broken on mine as well... sigh. I superglued the one the holds the attachment as I see no need for that to be a removable part anyway, but the clip that holds the lower left side on will need to be replaced.... sigh again.

I just got mine today and the same two parts were broken on mine. I called Dyson immediatly, and amazingly got an English-speaking-American-sounding-POLITE-person! She found the nearest repair shop, sent the request for service (which is free to me,) and registered my Dyson in less than five minutes. Impeccable, wonderful customer service from Dyson.
And, even though it is "technically" broken the customer service lady said it should work just fine if I wanted to "try it out" before taking it to the repair shop. I haven't finished vacuuming my 950 sq. ft apt yet, and already the bin is full. I have never been so sickened and amazed at the same time.
Overall, I'd say this was a crazy worthwhile woot. For almost half the price of a regular dyson, I got a nearly new one. And even though those two tiny parts are broken, they are getting fixed for FREE (!) and on top of that I already know that Dysons customer service will be extremely helpful in the unlikely event anything should go wrong. This was a GREAT woot!!!!!!!

MichelleBFT wrote:The hose and everything was fine, and I finally figured out that there was supposed to be a cap on the wand that Was Not There. So, I called them back, happened to get the same guy (who was totally nonplussed by the fact that it was no longer making the annoying whining sound...), and he said he'd pop one in the mail. ribs. In the meantime, I slapped some duct tape on the end of the thing and went on with it. Yeah, it's a PITA to put attachments on, but it's better than nothing.

If you are referring to the cap that goes on the end of the hose when you are just using it in it's normal mode, that cap actually has vent holes in it so it really shouldn't affect the performance without it. There shouldn't be any sucking from the wand when you are vacuuming normally anyway...only when the handle is in the upright position. Just my 2 cents....you may have been talking about something else anyway.

I haven't seen anyone mention the crevice tool. That's the only thing I don't like. I hate that it's angled. It's a pain to get it between the refrigerator and behind things. Am I the only one with this problem? Definitely a minor complaint. I love, love, love everything else about it...

received mine today...looks tested, but sealed bags (like most other folks); as well as the attachments were completely unused. I just vacuumed my entire house with it, and I am thoroughly amazed and excited...it's like that lambourghini of vacuums

reflex wrote:I received mine today as well, looks new and says "rebuilt" on the box. It has everything except the extra lifetime filter. So who do I contact to get it? Woot or Dyson?

Mine came today as well. But no "Rebuilt" on the box. There was a sheet with the manual indicating it was "remanufactured" but I can't find any signs of prior use.

So far so good.

tdavis304 wrote:

Mine came today as well. But no "Rebuilt" on the box. There was a sheet with the manual indicating it was "remanufactured" but I can't find any signs of prior use.

So far so good.

Other than the delay in shipping, it looks like I was also one of the lucky ones. Sealed bags with all parts and instructions. It looks brand new other than the poor packaging. On the bottom, it does say rebuilt. This vacuum is quite impressive. It easliy out-performs my Bissell Lift-Off Revolution Pet Vac, Oreck, Eureka and a Kenmore 6.0HP I've owned. It has the strong suction of the Kenmore, but doesn't emit the fine dust through the exhaust as it's all caught in the HEPA filter. This vacuum does seem to filter the air as the air seemed quite fresh after vacuuming. Emptying the cannister is a piece of cake that makes this vacuum a pleasure to use. We have 3 cats, and vacuum just about every day. The house seemed clean, however I filled up the cannister of the dyson today. The vacuum worked great on our wood floors and couple of area rugs. The turbine works well of pillows as well as the bed. This was a great deal and I'd definitely make this purchase all over again.

Just got mine today, packaging was a bit iffy, but all parts are there, all stickers in place and machine has to be completely new. Considering how dirty it looks after 20 minutes of use, there's no chance anyone turned this on before.

The upside (to me) is it didn't find canisters of dirt in my rugs. Yeah my $150 Bissel (2 year old though) wasn't that bad after all.

Like the miniturbine tool, that will be very helpful for the stairs. The wand is a bit weird but I'm sure I'll get used to it.

Darn good buy for the price.

shari007 wrote:

I just got mine today and the same two parts were broken on mine. I called Dyson immediatly, and amazingly got an English-speaking-American-sounding-POLITE-person! She found the nearest repair shop, sent the request for service (which is free to me,) and registered my Dyson in less than five minutes.

What a disappointment this first WOOT has been already and it's the same story here. I heard parts rattling around in the box before I even opened it up. The plastic cover that goes over the motor was completely off and the latch that holds it on was broken off, too so that it would not stay on at all. The clip that holds the crevice tool was also loose but I snapped it in place. I don't think that is broken but I'm not sure. Not a good close up of the vacuum in the user manual.

When I saw the broken and loose parts I didn't even try to plug it in and use it. I thought I might break it even more than it already was.

The box was marked refurbished and on the bottom of the vac it said rebuilt next to the serial number.The attachments, user manual came with it and the mini turbo (purple). It looked clean but the turbo was somewhat scratched but not dirty.

I can't tell you if this vacuum works at all since the first thing I did was call Dyson service, explained the broken parts to them and they referred me to the closest (60 miles away) repair shop. So that's where mine is tonight and probably until next week.

To be continued..

greentandoori wrote:

What a disappointment this first WOOT has been already and it's the same story here. I heard parts rattling around in the box before I even opened it up. The plastic cover that goes over the motor was completely off and the latch that holds it on was broken off, too so that it would not stay on at all. The clip that holds the crevice tool was also loose but I snapped it in place. I don't think that is broken but I'm not sure. Not a good close up of the vacuum in the user manual.

When I saw the broken and loose parts I didn't even try to plug it in and use it. I thought I might break it even more than it already was.

The box was marked refurbished and on the bottom of the vac it said rebuilt next to the serial number.The attachments, user manual came with it and the mini turbo (purple). It looked clean but the turbo was somewhat scratched but not dirty.

I can't tell you if this vacuum works at all since the first thing I did was call Dyson service, explained the broken parts to them and they referred me to the closest (60 miles away) repair shop. So that's where mine is tonight and probably until next week.

To be continued..

You drove an hour each way, the first day you got it? wow. Thats a sense of urgency.

DrDong wrote:

You drove an hour each way, the first day you got it? wow. Thats a sense of urgency.

That's right! And will have to drive another 120 miles to get it home once it's fixed. Why would I wait? It wasn't going to fix itself and that's the closest place they said I could get it repaired. I only have a 6 month warranty on it and who knows if it'll last that long considering it didn't make it from Tex to Mich in one piece.

Got it today.

IT WAS BRAND SPANKING NEW!!! I swear human hands have not touched this this since it rolled off the line. No pieces missing, broken or non fitting and like a lot of you, all the stickers where on it. All pieces and manuals were sealed and brand new as well. It was identical to the one pictured when we first wooted.

It works great. Very light and easy to push. It is the quietest vaccuum I've seen or owned. It picked up a lot of dog hair but not too much more than my old vaccuum. I did notice it picked up more lint/dust from deep inside the carpet.

The mini turbo tool is ok. The brush roller bogs down very easily but there seems to be more suction from the wand than from the actual main vaccuum, it really pulls and sucks.

The wand is not the easiest to extend ot retract and just not a great design but I found it easier to detach the wand and stick the tools on to the hose for more manuverability.

I'm happy and feel for those that received sub par machines. Don't let that leave a bad impression of the dyson vac though, because it really is a great vac for the woot price.

thabub wrote:I received mine today, it was left in my apartments office yesterday, one day earlier than the expected delivery date. I got all of the accessories and mine is in great shape. It was refurbished, but not used much from the looks of it, all stickers intact on the vacuum, the turbine tool looks brand new but the floor tool looks like it has been used once or twice. This thing could probably pass for brand new honestly. I also got a letter in mine from Dyson saying that it only has a six month warranty opposed to what the manual states about there being a two year warranty. Haven't seen anyone else mention this. All the accessories were new in a bag with the manual and I received the extra filter also. Turned out to be a good woot after all, and this thing works great, definitely worth the price. The manual could be a bit more comprehensive about the workings of, but has great illustrations on how things go together. Also, on the turbine head, the switch with the dots is a speed setting, I assume so you can use a slower speed on more delicate things like curtains. And I can confirm that the latch on the turbine head is for locking directly on the hose instead of using the handle/pole thing.

Got mine today and after a long anticipated wait it was well worth it. Mine was brand new, everything sealed in packages and stickers all attached. I too recieved the letter from Dyson saying the warranty was good for 6 months. I ran my old vaccum first and then the Dyson and was amazed at how much it still picked up and that was just off my area rug, dont even get me started on the hallway carpet............bleeeghghg! I am a first time woot purchaser and although I was totally unimpressed with the fact that my card got charged a long time ago and I just got my package today I would probably woot again. Yup' thats me living on the edge! ;)

I got mine a couple of days ago, everything looked and worked great. I have a new carpet that sheds like crazy and my old vac couldn't even start to clean it, this thing made it look great. Thanks woot!

For those that don't read slickdeals, there is clearance on the Dyson Car Cleaning Kit at Macys. I bought two for 10 bucks a piece (regularly $86.99).

http://forums.slickdeals.net/showthread.php?sduid=0&t=537848

housrem wrote:

If you are referring to the cap that goes on the end of the hose when you are just using it in it's normal mode, that cap actually has vent holes in it so it really shouldn't affect the performance without it. There shouldn't be any sucking from the wand when you are vacuuming normally anyway...only when the handle is in the upright position. Just my 2 cents....you may have been talking about something else anyway.

Hrm... well, there is a vented cap, but when trying to vacuum normally (like an upright), all the suction was pulling air down the tube, and none was coming up through the main part of the vacuum. My husband put his hand over the tube, and the vacuum started working as it should.

Ah well, if they send me something I've already got then I'll just stick with the duct tape solution. It works, that's for sure!!

Morimoto wrote:For those that don't read slickdeals, there is clearance on the Dyson Car Cleaning Kit at Macys. I bought two for 10 bucks a piece (regularly $86.99).

http://forums.slickdeals.net/showthread.php?sduid=0&t=537848

Other than the flexi tool, aren't the stiff bristle brush and the turbine head what we already got with the DC14?

Got mine yesterday and, like most others, was very lightly used. A minor scuff here and there, a sloppily wound up power cord and the cover detached from the owners manual were the only telltale signs of usage. All seemed to be in good order - good Woot!

I got mine yesterday. Looks brand new. works great . no problems

MichelleBFT wrote:Hrm... well, there is a vented cap, but when trying to vacuum normally (like an upright), all the suction was pulling air down the tube, and none was coming up through the main part of the vacuum. My husband put his hand over the tube, and the vacuum started working as it should.

Sump'in wrong here. When the Dyson is completely upright, air should be sucked through the tube--your missing cap deliberately is slotted to permit this. Then when you push the base down with your foot and pull the tube/handle back so as to start vacuuming, the suction should change to the base. If it doesn't, I'd call Dyson service and describe the problem. The cap will not help matters and the duct tape isn't a long term solution.

Mine came yesterday afternnon. I was surprised to find it was "remanufactured" - shouldn't Woot have told us that when they sold it? Tried it today and was amazed at how strong the suction is when vacuuming - it was so powerful it was actually hard to push the vacuum around. It got an incredible amount of dog hair and dirt from the carpets. It did make a loud whining noise at one point, then randomly stopped making the noise. I am glad I purchased it even though I believe they should have said it was refurbished.

clulss wrote:though I believe they should have said it was refurbished.

Dude, where's your reading glasses? The woot clearly said it was refurbished, and half the posts here are talking about the condition their refurbished Dyson arrived at.

farris484 wrote: I am glad I purchased it even though I believe they should have said it was refurbished.

lol youre kidding right?
When you buy something it says right on the front page.

The ULTIMATE Information Post
------------------------------------------------------------
Dyson DC14 Full Kit Upright Vacuum
$259.99 + $5 Shipping
Condition: Refurbished

orlbnlfan wrote:

Other than the flexi tool, aren't the stiff bristle brush and the turbine head what we already got with the DC14?

Mostly yes, but I believe the turbine head in the kit is slightly smaller and lighter. For ten bucks though, it's worth it to have a replacement.

Morimoto wrote:For those that don't read slickdeals, there is clearance on the Dyson Car Cleaning Kit at Macys. I bought two for 10 bucks a piece (regularly $86.99).

http://forums.slickdeals.net/showthread.php?sduid=0&t=537848

Thanks. I got one. Its a good deal for $10.56. The tools will be really useful to get into tight spaces and clean.

Received mine yesterday. Looks brand new. Attachments still in bags. Turbo head was alittle scratched. Excellent Woot for the price.

I got mine yesterday, even though Fed Ex said it would be delivered on Friday. It looks brand new, nothing broken or missing. The bare floors tool looks a bit scuffed, but perfectly clean. I think it may have gotten scuffed in the box during shipment, it wasn't well packed. Anyway, it is very quiet and I filled the dirt cup just vacuuming my living room. My carpets are brand new (well new in April), and I had just vacuumed recently. My old Kenmore vacuum was a real piece of junk! I am very pleased with this purchase!!

Tina

buggsy2 wrote:Sump'in wrong here. When the Dyson is completely upright, air should be sucked through the tube--your missing cap deliberately is slotted to permit this. Then when you push the base down with your foot and pull the tube/handle back so as to start vacuuming, the suction should change to the base.

Hrm... well, I'll have to go over it again when I get home, but IIRC my test drive yesterday, it wasn't sucking even when the head was angled. Though come to think of it, when my husband was putting his hand over the top tube, which then created suction on the main head, it *was* upright. I'll definitely look into it.

buggsy2 wrote: If it doesn't, I'd call Dyson service and describe the problem. The cap will not help matters and the duct tape isn't a long term solution.

Well, I'd call that a matter of opinion, wouldn't you?

MichelleBFT wrote:Well, I'd call that a matter of opinion, wouldn't you?

Not to get into a posting-dispute...but no. As an engineer, I'd call it a matter of mechanical engineering design. Clearly the Dyson is designed to work properly without duct tape covering the top tube. You might be damaging the Dyson or your carpet by doing so.

Now here is a version of the Dyson that scares me. Looks like a cordless colon cleaner?
Dyson Root 6 Handheld Vacuum

flipndabrd wrote:I got my Dyson today from woot and it is missing the U-Bend on the bottom of the unit. Darn Referbs. I contacted Dyson and they sent me back to the woot. I'll let you all know how this nightmare is going to play out....

I just tried to put mine together and I have the same problem - no U bend. Any progress on your situation? Thanks.

Yeah! Got my Dyson yesterday. I was soooo excited. I set FedEx up to send me an e-mail as soon as my status changed and then set my e-mail to send my cell a text message when an e-mail was received from FedEx. Got the text at work about 9 a.m. and called my wife to verify.

Sure enough it was on the door step waiting for her to bring it in. (not sure why FedEx didn't knock or ring the doorbell. Maybe he just wanted to hurry and deliver the next Dyson)

My Wife thinks that I am obsessing over this. I just think that buying from Woot is just plain fun.

gambler726 wrote:
I just tried to put mine together and I have the same problem - no U bend. Any progress on your situation? Thanks.

In case anyone else is having this problem:
Called Dyson and they will send U bend in 5 to 7 business days.

If you require immediate assistance you can call our toll-free Helpline on
1-866-my-dyson (866-693-9766), between the hours of:

7am - 8pm (CST) Monday to Friday
8am - 6pm (CST) on Saturday
9am - 6pm (CST) on Sunday

Have serial # handy, also date of purchase .

I finally got my Dyson back from repair yesterday. I tried it out at my sister's house where they have newer plush carpet, 2 constantly shedding cats and she had vacuumed the day before with her newer Kirby. The Dyson worked ok but nothing to brag about. It managed to grab about a palm's worth of cat hair.

Then I brought it home for the "real" test. My carpeting is very old, I have a long haired cat that sheds clumps of hair non-stop and I've been making due with an ancient, beat-up Hoover Elite I bought second hand for $12 after my Hoover Windtunnel died on me months ago and I couldn't afford another new vacuum.

I vacuumed thoroughly with my old Hoover and then went over the same carpeting with the Dyson. It almost seemed like it had very little suction at all since it glided over the carpet so easily and it didn't grab the edges of the area rugs, either, like my Hoover did. And yes I made sure it was set for carpet and not bare floors.

Well, I didn't fill the canister (that's what I was looking for!) not even halfway or a third. It got about a handful of cat hair and that was about it. Hrmph.

I believe I got a good deal on the Dyson but I would never spend the regular retail price on it. Only time will tell if it works as well with suction as it does now but for now it's not all that powerful and all it had to do was beat an oldy beat-up Hoover.

All I can say is that anyone who got a canister full of dirt from it must have had really REALLY dirty floors when they used it or mine is sorely malfunctioning.

I got mine a few days ago and although the wait seemed to be devastating to some I didn't think it was that bad. I've been without a vacuum for months and I desperately needed to vacuum. My carpet was getting matted, really bad in some places like in front of the couch, so I was really looking forward to my new toy.

I didn't get a chance to use my Dyson until night time and after vacuuming my downstairs I wasn't really impressed with how the carpet looked and the area in front of my couch was still semi-matted. It did get fine dirt out of the carpet, but not huge amounts. That could be attributed to being single with no pets and a no shoes rule. What I did like was that the air was clean after vacuuming! My house always had a funny odor after vacuuming with my old cheapo hoover.

Well, I came home from work the next day and got to see my freshly vacuumed carpet in the daylight and it looked so much better! Later my mom dropped in and I let her play with it and after she went over my carpet again (and got a bunch more dirt out) the carpet looked even better! At this point the carpet looks nearly new!

While I wouldn't drop $500 on this thing I am happy with my purchase.

jungleboogiemonster wrote:I got mine a few days ago and although the wait seemed to be devastating to some I didn't think it was that bad. I've been without a vacuum for months and I desperately needed to vacuum. My carpet was getting matted, really bad in some places like in front of the couch, so I was really looking forward to my new toy.

I didn't get a chance to use my Dyson until night time and after vacuuming my downstairs I wasn't really impressed with how the carpet looked and the area in front of my couch was still semi-matted. It did get fine dirt out of the carpet, but not huge amounts. That could be attributed to being single with no pets and a no shoes rule. What I did like was that the air was clean after vacuuming! My house always had a funny odor after vacuuming with my old cheapo hoover.

Well, I came home from work the next day and got to see my freshly vacuumed carpet in the daylight and it looked so much better! Later my mom dropped in and I let her play with it and after she went over my carpet again (and got a bunch more dirt out) the carpet looked even better! At this point the carpet looks nearly new!

While I wouldn't drop $500 on this thing I am happy with my purchase.

This post pretty much echoes how I feel about it. It is replacing a very beat up but mechanically sound and maintained old Dirt Devil that I purchased 8 or 9 years ago. The Dyson seems to get about the same amount of dirt and carpet fuzz with lots less sneezing.

I think about the only thing that helps with high traffic matting on carpet is steam cleaning. I have the same problem around my couch and under my computer desk where my feet sit all the time. My old vacuum and the Dyson clean it but don't fluff the matting out. I'm toying with breaking out my Bissel and hitting the matted areas with HOT cleaning solution to see if I can get any improvement. Otherwise the only thing to do is call a professional and have them steam the hell out of it.

Some other things to add about the Dyson is that it does do a very nice job on bare floors and upholstery. I have a cat and I am used to spending 20-30 minutes sweeping up loose cat litter from the nearest 600 square feet of tile around the cat box. Between the bare floor setting on the vacuum and the bare floor tool included I can now clean all of my tile floors quite well in less than 5 minutes. My old vacuum didn't have the tool and the bare floor setting on it just shot the litter and other dirt across the room instead of picking it up since the beater bar kept running.

It also managed to clean 98% of the cat hair and micro dander off of the chair that my cat uses for daytime naps regularly using the turbo head. That chair hasn't been clean like that since it was brought home.

Mine arrived Thursday, a day earlier than expected. It is amazingly quiet compared to my ancient bagless Hoover, and with 1 shedding dog and two cats, the Dyson picked up lots of pet hair from every carpeted floor. I'm selling my house, so the carpets get vacuumed nearly daily and the old Hoover obviously just wasn't doing the trick. I tried all the attachments, all worked great and absolutely nothing was broken or nonfunctioning. IMHO, this was a GREAT Woot and I'm pleased as heck!

Mine arrived while I was on vacation, and I put it to work (after gawking at the colors and gadgets). Really great condition, and it works great! Many thanks Woot!

Just got mine, the wand (aluminum tube) is bent so it won't assemble. Called Dyson and they are sending a replacement, but it'll take another 1 1/2 weeks.