estienberg wrote:Ok, so you are the seller and the one that sends out the orders. So why can't you just adjust the order to the correct color before you ship it out?
You're saying my best bet is to pay another $200+ on top of the $200+ I already paid just to get the singular item I want that hasn't even been sent out yet?
Also if you are indeed the vendor, I don't understand why you can't just cancel the order and not ship it out. Then I can have that amount credited to my woot account and purchase what I actually want. If you are not the vendor who has the item in stock and is the one physically shipping them out please give me that information.
Woot is the seller, not the vendor. The seller is responsible for getting your order, taking your money, and sending the order to the vendor for shipping. Once you place your order, it goes into woot's system. Following an order, you have 15 minutes to cancel your order. After the 15 minute period, woot packages all of the orders up in a nice virtual bundle and sends them over to the vendor. The vendor then takes all of the orders, and prints out labels for them to be shipped out to you. After the orders hit the vendor, it is out of the realm of possibility to change, because your packing slip is floating around with thousands of other packing slips and it would be like finding a needle in a haystack. While frustrating, there is nothing that either the vendor or woot can do at this point. While making an expensive purchase, I recommend reviewing your order before placing it at one of the several confirmation screens that woot makes you go through before finally submitting the order.
Maybe your fiance will like the color you bought her, if you buy her a matching pair of shoes?