To Woot staff member:
Please provide an update on what is going on with my refund. I have not received any response from Woot since 4/16, despite my response and follow up emails on 4/16, 4/18, 4/20 and 4/21...and my post to this board on 4/23.
I was happy that you responded on 4/23 on this public board, but I have still not received any type of personal message, as I was told would happen. Also, nobody has followed up with me at all in over a week since the board post.
I am VERY frustrated and wondering if I am being scammed here. I followed all of Woot's instructions for the RMA and used the return label and process that Woot instructed me to use. If Woot had not provided specific instructions on exactly how to return the defective product, I would have paid for and sent it through USPS priority mail, with insurance and delivery confirmation.
However, I used Woot's instructions, and now...I have no product (to try to fix locally or have manufacturer fix) and I have no $204 that I paid Woot for the product! This does not seem ethical, and I cannot imagine what is taking so long to either (1) refund my money because you have the product or (2) initiate an insurance claim for the shipping label/instructions that Woot required me to use...so that you could issue me a refund that I am due. Regardless of the status of your insurance claim, I need a refund. If Woot provides such specific requirements on exactly how you will accept refunds (otherwise stating on your website if the Woot rules are not followed, you will just keep the product) then Woot is responsible for the shipping process. I wish that I could've had this email exchange with someone from Woot, but nobody will email me back to respond. This is unacceptable for any business to run this way. How can a customer service agent just exit an email conversation? That is not right and is not seem like ethical, good business.
What is going on here? Please respond here or in my email. This is the info Woot provided in my email subject line:
35835006 CRM:00153169, case # W-1092893-S41D