Hello,

I contacted the shipper and they attempted delivery, but there was too much snow for them to deliver the treadmill. They asked that we wait until the snow melted and delivery could be reattempted. I called to reschedule delivery and they said the item was returned to amazon. Please advise.

Thanks

grrrsaysb wrote:There is no envelope by my name...

Hello I'm still waiting on my order Eliana Leaves Reversible 8Pc Set-2 Sizes
Order #43910878
The tracking is still showing the label has been created but I have not received anything the item was purchased on 3/3/13 can you please help I dont see a customer service number to call. can you please email me a response to my email address on file asap with the status this was a house warming gift and i needed it asap

I purchased this item and have wrote customer service on many occasions w no luck or response. The remote for it will not wirk n i need help. My email is [MOD: Email removed] n my screen name is daddyofnine.
Oreck RAIR16 Dualmax Air Purifier
Order #43732092
Order Date: February 19, 2013

ThunderThighs wrote:@treloars: first let me apologize for this predicament. This is definitely not our norm and mistakes were made along the way. I've exchanged email with customer service and our drop ship team. Here's what I learned.

The first thing is that we didn't catch that your order was delayed. It should have been flagged for follow up.

Second, the vendor didn't contact us in a timely manner that your phone number was incomplete (there were only 9 digits). Our team looked up your complete number via 411 and got it to the vendor so it is now being shipped out.

Again, our apologies. I hope you give us another chance. When you get a moment, would you please review your account info to make sure it's correct for next time.

I am so fed up with Woot customer service right now! You promise shipment and nothing is shipped! You promise reaching out to vendor and I have heard nothing back. What is the deal with my order? Why can't someone in customer care take care of your customers in a way that is helpful instead of waiting for Woot to respond to an email.

Please tell me how to reach a live person at WOOT!

I'm nor surprised about lousy delivery service by FedEx Home or FedEx Ground. People I know have problems with them all the time. I wish UPS were the carrier for Woot in my area as they are for Mama Amazon. Never a problem with UPS.

aysmith51 wrote:I am so fed up with Woot customer service right now! You promise shipment and nothing is shipped! You promise reaching out to vendor and I have heard nothing back. What is the deal with my order? Why can't someone in customer care take care of your customers in a way that is helpful instead of waiting for Woot to respond to an email.

Please tell me how to reach a live person at WOOT!

I completely agree with you. It's really, really frustrating to not have a phone number to call, or at the very least, a live chat system to respond to issues.

I can't even e-mail multiple times for the same issue until someone e-mails me back, otherwise it just creates a new incident in their ticketing system. Really frustrating