I was looking to call because I am having issues with my zip code and the people who work in "support" are oddly illiterate.
I wanted to change my zip code, as the Post Office had changed it as of July 1st, so I went to my address information to update, changed it, saved it, and it reverted to the old zip+4 from your address correcting postal database. I had emailed to let them know that this happened and they emailed me back to say this:
"In an effort to streamline our shipping process, orders are now processed to ship much faster. As a result, unfortunately, we are unable to alter or cancel your order. Please understand this does not necessarily mean your order has shipped but rather that it has reached the point in processing where it is unable to be altered or cancelled. "
Which has NOTHING to do with what I had initially contacted support for. I told them they need to read my email for the full context and then respond, and AGAIN, I received this, which was closer to what I wrote in about:
Thank you for taking the time to email us. We appreciate your concerns as well as your business.
Sorry about that. Thank you for the feedback.
Sorry, but Woot can't change or add addresses associated with your account via email. You'll have to do that yourself at account.woot.com or while you're placing your order. We apologize if that's a pain, but we have to do it to keep your personal information safe and secure.
Here are some steps for you to assist with address issue:
Please try deleting your billing/shipping information by using the red X. The red X will allow you to reenter your address information prior to purchase."
Which still does not solve my problem at all - it is not a "me" thing - this is totally on your end - your postal database simply needs to be updated or there needs to be a temporary exemption for users to add their own zip code until you fix it. It auto-corrects it, and I cannot prevent it as the end user.
So I wrote back in all caps and rephrased what I initially said and asked if there was a tech person they could forward my message to, and that I was trying really hard not to be condescending or mean.
You see, while this may not be a problem now, it will be a problem in the near future.
So I was looking for a phone number to speak to someone in person, who, potentially could pass the phone to the one support star who doesn't merely look for the first matrix word to match up with their database of "cut and paste" solutions.