Received mine earlier this week, and was able to download tunes to it, but when I tried to play them back I kept getting a message saying I needed to update my subscription. I HAVE no subscriptions to anything, these were my personal WMFs and MP3s that I created. Near as I can tell it has something to do with DRM. Finally out of desperation I erased the entire player and copied the folders from my OLDER Sansa 240 to it, that worked like a charm. So just a caveat for those people buying MP3 players, they seem to be getting more and more intrusive on us.