demeyer1 wrote:I had a very similiar experience to others.. FedEx called me to let me know that the box was virtually destroyed and the TV inside was dinged up pretty bad. They returned it on my behalf... never even forwarded it to my house for delivery from the local warehouse. I emailed Woot and they said replacements are not available and will just issue a refund. I appreciate the no-hassle refund, but I'm disappointed to hear that many people received a very dinged up box; and more so, I just wanted the TV.
I too am having mine returned to the shipper due to damage( by Fedex per FedEx employee Kimberly) on my behalf without telling them to. I sent an e-mail to woot inquiring to the status and what is going to happen.
This was my first woot, and after purchasing the monitor and reading on this website I felt great about it! If my only option is a refund, I no longer feel great about it. Had I RECEIVED the monitor and at my own discretion deemed it damaged( aka defective ) I would be OK with my only option being a refund and here is why: The carrier who handled my item felt the package was in good quality to deliver, and did so.
So, the package was damaged during transit. Not woot's fault, nor Westinghouse, but don't they have some sort of insurance on the items? I see no clause on woot's website about shipping claims. Just defective items. But how do I know it was defective, I never received it.
I was given no choice to receive or refuse the package, to make my own decision based on the box condition and actually viewing the item. I bought it in good faith, expecting it to arrive in good condition. From what a lot of you are telling me, the shipping leg of this journey was not a great road to travel. And while again, I know it is NOT woot's fault, they should however have some sort of safeguard against this happening. Whether it be decent packaging, or shipping insurance.
FedEx should be a part of this issue, if woot can't replace the product then FedEx should be the one replacing it. Regardless if that means being bumped up. If they can't replace the product with a comparable product, then it is down to me to decide to accept the product they can replace it with, or a refund.
I will be greatly disappointed if woot has no "damaged during shipping" clause to follow. Bad business. It is NOT my fault if the item is no longer in stock or discontinued. That is where the whole "free upgrade" to another monitor comes into place. Problem with that is, I wanted this monitor specifically for the size, inputs and capabilities!
I am not angry, or complaining just to complain. I am genuinely upset at the condition these monitors were delivered in by FedEx. I am of course jealous most of you lucky buggers are enjoying your monitor and a small percentage of us are going to go without, for the time being. :P