sl83


quality posts: 0 Private Messages sl83

My package was transferred from FedEx to USPS on the 15th in my home town.

I still have gotten nothing.

I tracked it via USPS with the tracking number now, and it hasn't been updated.

watching the films is USPS doing with my phones? Those lazy bums.

dtoohey


quality posts: 0 Private Messages dtoohey

I got same day response (same hour!) from Woot on my battery situation, and got my replacement battery today via FedEx.

Woot ROCKS!! Thanks guys!!

wohsurdaddy


quality posts: 0 Private Messages wohsurdaddy
agingdragqueen wrote:Hello again! We've currently run out of replacement batteries, but have (to my knowledge) ordered more. We are putting a lot of your emails on hold until we hear back about how many batteries we're getting in, so if you do not get an email from us today, we didn't purposely skip over you! We'll get back to you ASAP, I know how frustrating this situation is!



What about the Wall Mount? Some got one some did not, Can you clear this up as well?

BoaZ2020


quality posts: 0 Private Messages BoaZ2020
davewoothaahr wrote:Did anyone receive a wall mount they are not going to use? I really was planning on there being one with the phone...but no luck. Let me know if you can help me out, I am more than willing to send you a few bucks


I have one I have no intention of using, the wall mount adapter is for the main base unit, not the secondary charger, FYI.

BoaZ2020


quality posts: 0 Private Messages BoaZ2020
BoaZ2020 wrote:I have one I have no intention of using, the wall mount adapter is for the main base unit, not the secondary charger, FYI.


Actually I lied, I have 2 wall mount adapters I don't need, I bought two sets of these.

Willing to trade for working batteries, har har. Seriously though, if anyone's interested send me a PM.

zdzhao2008


quality posts: 0 Private Messages zdzhao2008

One of the battery does not work.
I cannot be charged after 20 hours charging.
The battery icon from the handset screen are always blank...

Kar715


quality posts: 0 Private Messages Kar715

Received middle of this past week (only 8 business days, not bad)- no parts missing, everything worked. excellent phones - my old cordless phone broke 1 week prior to this woot so the timing was perfect! great deal on two excellent phones with great features. thanks woot!

BrianBrian


quality posts: 0 Private Messages BrianBrian

Wow is all I can say. My first purchase through Woot!

Ordered Sep 3rd, received Sep 18th. No wonder only $5 shipping.

Dead on arrival. I can get one battery to charge to about 15 seconds. That is after 20 hours of charging. The other handset has not even blinked.

We shall see how Woot customer service, and Uniden customer service is.

Cant wait to make my next purchase (please read into the dripping sarcasm - not a happy purchaser).

--Bri

davewoothaahr


quality posts: 0 Private Messages davewoothaahr

looks like a fellow wooter is going to be sending me their spare wall mount tomorrow. Thanks!

falconeddy25


quality posts: 0 Private Messages falconeddy25

Dead battery
emailed Woot on the 15th- never received a reply from them or mfg. Live and learn, I'm glad it wasn't on something expensive. Word of mouth got me here, time to pass on my feelings about the site.

agingdragqueen


quality posts: 84 Private Messages agingdragqueen

Staff

wohsurdaddy wrote:What about the Wall Mount? Some got one some did not, Can you clear this up as well?



With some refurbished units, we can only promise what we know will be in the box. This is what we had listed:

In the box:

* Uniden TRU88852 Base
* 2 Handsets
* 2 Batteries
* 2 AC Power Adapters
* Phone Cable

It seems as though some people got the wall mount through sheer luck- we were not aware that we would be shipping units with it.

krism2112


quality posts: 0 Private Messages krism2112

Dead batteries for me too! Charged for 24 hours and one won't even come on at all and the other only shows one bar and lasts for about 30 minutes. Emailed the mfg and Woot on the 16th and did not get a response from either. Very dissapointed with Woot! Will be disputing on my credit card if this is not resolved.

Slickpappy


quality posts: 7 Private Messages Slickpappy

We have responded to most of the emails concerning batteries. If you have a battery issue most likely we have issued a replacement order for your dead batteries. However, we did not receive an email from you from this account with the email address you have on file. Please email us again at service@woot.com. We will be happy to assist you in resolving this issue.

falconeddy25 wrote:Dead battery
emailed Woot on the 15th- never received a reply from them or mfg. Live and learn, I'm glad it wasn't on something expensive. Word of mouth got me here, time to pass on my feelings about the site.



Slickpappy


quality posts: 7 Private Messages Slickpappy

Please write in to service@woot.com for further assistance.

krism2112 wrote:Dead batteries for me too! Charged for 24 hours and one won't even come on at all and the other only shows one bar and lasts for about 30 minutes. Emailed the mfg and Woot on the 16th and did not get a response from either. Very dissapointed with Woot! Will be disputing on my credit card if this is not resolved.



Slickpappy


quality posts: 7 Private Messages Slickpappy

We have received your email concerning the issue. Please expect a response from us sometime today.

BrianBrian wrote:Wow is all I can say. My first purchase through Woot!

Ordered Sep 3rd, received Sep 18th. No wonder only $5 shipping.

Dead on arrival. I can get one battery to charge to about 15 seconds. That is after 20 hours of charging. The other handset has not even blinked.

We shall see how Woot customer service, and Uniden customer service is.

Cant wait to make my next purchase (please read into the dripping sarcasm - not a happy purchaser).

--Bri



speedraysir


quality posts: 0 Private Messages speedraysir

Yes I am very disappointed with Woot as well and will be very reluctant to purchase from them again or recommend them. Apparently they feel the charging base for the second handset is optional equipment and want me to send mine back for a refund. The problem is that I have to send it back at my expense. It doesn’t seem right that I should have to pay for the privilege of trying to purchase a product from them. I don’t think an incomplete order should be my responsibility to return.

krism2112


quality posts: 0 Private Messages krism2112
Slickpappy wrote:Please write in to service@woot.com for further assistance.



That is the email I wrote to last week when I received the defective phones (batteries) and did not receive any type of response besides a confirmation email that you received mine and I would hear back soon- which I did not. Once again VERY dissapointed with Woot.

krism2112


quality posts: 0 Private Messages krism2112
krism2112 wrote:That is the email I wrote to last week when I received the defective phones (batteries) and did not receive any type of response besides a confirmation email that you received mine and I would hear back soon- which I did not. Once again VERY dissapointed with Woot.



Oh, I take it back...I just received an email from Woot,

"Sohnen, the item vendor, has a 30 day warranty on the item and should be able to repair or replace the unit. We would advise first contacting them for support. If you aren't able to get a satisfactory response, please let us know.

http://www.sohnen.com/CustomerSupport.aspx

As I said in my email the vendor has not been of any assistance and when I called they want me to send in the defective batteries at my expense. So I have not received a satisfactory response.

amaiman


quality posts: 1 Private Messages amaiman
Slickpappy wrote:We have responded to most of the emails concerning batteries. If you have a battery issue most likely we have issued a replacement order for your dead batteries. However, we did not receive an email from you from this account with the email address you have on file. Please email us again at service@woot.com. We will be happy to assist you in resolving this issue.



I e-mailed service@woot.com and received the following response:

Sohnen, the item vendor, has a 30 day warranty on the item and should be able to repair or replace the unit. We would advise first contacting them for support. If you aren't able to get a satisfactory response, please let us know.

http://www.sohnen.com/CustomerSupport.aspx



Riley



I will be replying with a copy of your forum post, as I would like Woot to resolve this issue, I don't want to have to deal with sending items back to a manufacturer.

Gatzby


quality posts: 43 Private Messages Gatzby

Staff

amaiman wrote:I will be replying with a copy of your forum post, as I would like Woot to resolve this issue, I don't want to have to deal with sending items back to a manufacturer.



It's worth noting that the FAQ tells you to contact the manufacturer first as well.

Did you know shirt.woot ships internationally? Get you some!
Why do my posts always get deleted? -- Noise Reduction -- Try it in podcast format.
No, you can't have our iPod, keys, or Lego. Sorry.

wohsurdaddy


quality posts: 0 Private Messages wohsurdaddy
krism2112 wrote:Oh, I take it back...I just received an email from Woot,

"Sohnen, the item vendor, has a 30 day warranty on the item and should be able to repair or replace the unit. We would advise first contacting them for support. If you aren't able to get a satisfactory response, please let us know.

http://www.sohnen.com/CustomerSupport.aspx

As I said in my email the vendor has not been of any assistance and when I called they want me to send in the defective batteries at my expense. So I have not received a satisfactory response.





I got the same reply and I did contact the manufacturer first, they did not reply. You can have your phone back.

I don’t think I will be using WOOT again anytime soon, if ever.

wohsurdaddy


quality posts: 0 Private Messages wohsurdaddy
wohsurdaddy wrote:I got the same reply and I did contact the manufacturer first, they did not reply. You can have your phone back.

I don’t think I will be using WOOT again anytime soon, if ever.



Call them if they dont reply.

Uniden America Corporation

4700 Amon Carter Blvd.
Fort Worth, TX. 76155, USA
Phone: 1-817-858-3300
Fax: 1-817-858-3300

krism2112


quality posts: 0 Private Messages krism2112
wohsurdaddy wrote:Call them if they dont reply.

Uniden America Corporation

4700 Amon Carter Blvd.
Fort Worth, TX. 76155, USA
Phone: 1-817-858-3300
Fax: 1-817-858-3300



Did you have any luck contacting them directly instead of contacting the vendor WOOT refered us to, Sohnen? I am still hopeful WOOT will make this right. Thanks for the info.

falconeddy25


quality posts: 0 Private Messages falconeddy25
Slickpappy wrote:We have responded to most of the emails concerning batteries. If you have a battery issue most likely we have issued a replacement order for your dead batteries. However, we did not receive an email from you from this account with the email address you have on file. Please email us again at service@woot.com. We will be happy to assist you in resolving this issue.



Error on my part-it was the 17th I sent the email. Resent same email again from email address i use for WOOT

BoaZ2020


quality posts: 0 Private Messages BoaZ2020

I don't understand why some people got replacement batteries directly from Woot, yet, now Woot is telling me to go to Sohnen. I sent them an email using their contact form and I've still not gotten a reply.

Looks like a lot of finger pointing, with me stuck in the middle not able to get a satisfactory response!

This is ridiculous, Woot, you are misleading in your advertising. You claim refurbished, the textbook definition (which you can find online) states:
refurbished: the state of being restored to its former good condition.

Since the batteries do not work, this is patently misleading as it's clearly NOT in good condition.

Furthermore, if I do not receive a response from either Sohnen or Woot to rectify this situation I will be expecting a full refund from Woot without paying return shipping charges as this situation is no fault of my own.

If it comes down to it, I will file a chargeback with my credit card company as my last resort to get satisfaction.

Maybe you guys at Woot should spend more time testing the "refurbished" products you sell, and less time writing snarky ad copy, hmmm?

wohsurdaddy


quality posts: 0 Private Messages wohsurdaddy
krism2112 wrote:Did you have any luck contacting them directly instead of contacting the vendor WOOT refered us to, Sohnen? I am still hopeful WOOT will make this right. Thanks for the info.



First they said contact the manufacturer, That would be Uniden. I did that, No Reply.

Then they said contact service@woot.com and they would send you a battery, I did that twice, no reply.

Then they said we should contact the Vendor, Sohnen....

I gave up I am returning mine, if they reply to that email, if not I will have the CC Company take care of it.


Regardless, I have Wooted for the last time.

amaiman


quality posts: 1 Private Messages amaiman

Replied to their original request pointing them at the Woot staff forum post on this thread that Woot was providing replacement batteries. Got this response:

Unfortunately, we have no replacements available.



I suggest you obtain some.

Sorry to hear that you need to return your item (s). Your RMA # is XXXXX. Please make sure the RMA # is on the shipping label or written on the box. I would suggest using a carrier that uses a tracking number. A full refund will be issued within 7-10 business days from receipt of the defective product.

Per the FAQ on the website, return shipping is your responsibility.



Please ship to:

Woot.com

4121 International Pkwy

Carrollton, TX 75007



Evan



That's an unacceptable response. Why I should I have to pay more to get this resolved? If I was the only one with the problem, I'd say, sure, I'll call the manufacturer. This thread is proof that many people have this issue, thus making it Woot's responsibility. (They sold merchandise that is not of acceptable quality in large quantities, which is irresponsible on their part, they should be testing at least some subset of their merchandise before selling it)

I'll go ahead and contact the manufacturer, but unless they provide a prompt, no-cost-to-me resolution, I'll proceed with contacting MasterCard and we'll handle the issue that way.

I await your reply, Woot. I'll send a copy of this post back to service@woot.com

bicpm


quality posts: 0 Private Messages bicpm

I received 2 bad batteries as well. Woot is telling me they ran out of replacements and will not issue free batteries to fix their mistake.

They expect me to cough up more money to send them back the defective item. It looks like there are a lot of users with the same problem. This is HORRIBLE customer service to not fix THEIR mistake.

Woot should research and make sure they are selling items as advertised. "Refurbished" means it has passed inspection and the customer should not recieve a DOA product.

kksura


quality posts: 0 Private Messages kksura

Got my replacement batteries on Saturday

Here's the scoop - Completely satisfied

Order placed Sep 3
Ship date Sep 10
Delivery date Sep 14
Contact Date For replacement Batteries Sep 15
Ship Date for replacement batteries Sep 16
Delivery date for replacement batteries Sep 19
Everything working - Great Wooooooootiiiiiingggg

tikimon


quality posts: 0 Private Messages tikimon

bought two sets, couldn't unregister the other two handsets so we could use all four handsets that would be synced to one base unit - the instructions were not helpful. Apparently you need to do a eeprom clear of the memory and this is not in the manual...

Online search yields this:

A search of Uniden support only said to call 1-800-297-1023 with handset registration issues. The rep picked up quickly and walked me through the reset procedure. Here it is step-by-step:

1. Remove battery
2. Hold down the * and # buttons and reinsert battery. You should hear a long beep. If not retry. (This is a bit awkward but hold the handset upside down and it's workable)
3. Screen will be blank. Immediately press the right soft menu button.
4. Screen will report that EEPROM is clearing and then state EEPROM Clear Ok
5. Remove battery (yes again)
6. Reinsert battery (this time there's no need to hold down any buttons)
7. Handset will reboot with Welcome screen and then state that phone must be registered (this is the status a handset should be in from the factory)
8. Place handset on base and it will register as new phone ID


now we have an extra base charger w/the auto answer off and answering machine off used as a charging station... works great! These were refurbs to begin with if I remember... but no dead batteries here!?

Main base unit is in the kitchen, other base units are outside on the screened porch, one in the upstairs garage studio, one in the bottom garage shop and one in the back bathroom (might as well... LOL)

kogaku


quality posts: 27 Private Messages kogaku

Oh, man... I should have checked these things out sooner. They took about TWO WEEKS to arrive here, and then, sat for a few days before I could devote some quality time to figuring out the documentation (these are a LOT more complex than my earlier generation Unidens).

Net-net:

Two phones (one on my account, one on my wife's account -- we originally ordered one, asked them two change it to two, they told us to use our other account -- so, instead of using our remaining $5 coupon code, we got to pay an EXTRA five bucks freight. But, it seemed like a good enough deal that I wasn't going to give myself heartburn over it.

Of the two phones, we have two bases, four handsets, ONE wall mount, one GOOD battery, and THREE bad batteries.

Damn....

But wait, it gets better!

Of the four handsets, TWO of them registered OK, but the OTHER two would not register -- would not UNregister -- and, one base had "phantom" reserved entries for handsets that could not be cleared.

To unregister a handset from a base, you FIRST need to have them registered TO that base.

After MANY hours of intensive (and near-desperate) web searches I found the two-key mambo to do a forced-unregister of the handsets, and, another maneuver to clear the phantom entries from the base (it was something to do with holding down one button while plugging in the power and then... I forget. But, it worked.)

So, I now have one good handset, and three that take forever to charge, but DISCHARGE like a racehorse.

Maybe I wouldn't be so aggravated had not my Kodak z1275 12MP camera that I got here a while back suddenly develop a problem that *more* web searching shows to be VERY common to the product line -- the time/date is lost and MUST be re-entered EVERY time the batteries are changed.

It did NOT exhibit this until now. Apparently there is an internal battery -- or capacitor (I've read both stories originating from Kodak sources) -- that was not quite decent quality.

Making for even more happytime, instead of issuing a recall, or repairing them when people contact them, the web is full of posts by people who were told this is NORMAL behavior! Some of them never worked right, out of the box, and people BELIEVED this was normal behavior. Most, though, are like my experience -- works fine for a while, then all of a sudden can no longer retain the clock. The official word from Kodak (to SOME people -- the people they don't tell "it's normal") is that it's supposed to be able to keep the clock running for something like ten to twenty four hours between battery changes (or if your battery dies before you can change it).

I think I've got Squaretrade on that camera, but if Kodak is NOT doing repairs on that -- if they've declared that the malfunction is NORMAL -- then I can't see Squaretrade being able to do anything other than refund my money and scrap the camera.

Damn, damn, damn... I'm scared to ask "what next?"

ewurama911


quality posts: 0 Private Messages ewurama911

Since 9/3/09, i bought the uniden 5.8GHz dual hand set digital phone i have still not received it. There's no number to contact you, i need to speak to some one. up to date 9/22/09/ Please post a number on the site so people could call customer servive and check on status of orders.
Thank you.

BrianBrian


quality posts: 0 Private Messages BrianBrian

Dont bother emailing Woot. They do not have anymore batteries.

I considered going through all the hassle of contacting the manufacturer, etc. Then I read one of the posts that said Woot misrepresented this product when they stated it was a refurb - ie working. This is not some used product off of Ebay that you take a risk with, this is supposedly a refurbed product.

I think it will be easier to just call my Credit Card company and dispute the charge, and chuck this nonworking piece of plastic.

Maybe Woot will get the message to not sell non-working stuff.

Just my 0.02, and no more Wooting for me.

dawnmontef


quality posts: 0 Private Messages dawnmontef

Got the same "contact the supplier" email from Woot. Did that, and the manuf. as well. I have a feeling I'll have to file a dispute with my credit card.... sigh.

speedraysir


quality posts: 0 Private Messages speedraysir

It is very unfortunate the way they are handling the problems with this product that they sold us. I think we all understand there can be problems but it is how they are dealt with that makes the difference. Simply providing an RMA and requiring shipping at the customers expense for something that is no fault of the purchaser is not good customer service. If I want to gamble with my money I'll go to Vegas.

USBmicro


quality posts: 1 Private Messages USBmicro
tikimon wrote:bought two sets, couldn't unregister the other two handsets so we could use all four handsets that would be synced to one base unit - the instructions were not helpful. Apparently you need to do a eeprom clear of the memory and this is not in the manual...



It would have been MUCH easier to read back on page 9 (top of the previous page) of this thread where I posted TWO different ways to unregister this handset.

BTW the other way is to press and hold "end", press and hold "#" and keep the two held for 6-7 seconds.

BoaZ2020


quality posts: 0 Private Messages BoaZ2020

I still have no reply from Sohnen, at this rate, by the time I receive a reply the supposed 30 day warranty will have expired.

Woot are you listening to all the dissatisfied customers you have here? Don't you realize that sometimes you have to lose money to make money? I guarantee you will make more money off of all of us in the long run if you make this right. It's simple business ethics, you screwed up, now make it right without further expense on our parts, we've fulfilled our obligations as a purchaser, now it's time you step up and fulfill yours by resolving this matter.

I work for a cellular phone wholesaler, we often sell refurbished handsets. We often times we receive cases of defective batteries. When this happens, WE contact OUR vendor. We do not expect our customers to do the footwork for us. YOU have the relationship with Sohnen, not us! Every time this happens to us, our vendor is more than happy to send along a case of batteries at absolutely no cost to us. Why? Because they realize if they don't they could potentially lose a valued customer, and even if they have to eat a few dollars in expense, it's worth it in the long run.

Obviously Woot doesn't understand this, had I have known I was going to play Russian roulette when I Woot, I wouldn't have. This is something you might expect on flea bay but not here!

If I don't hear word from either Woot or Sohnen by October 2nd I WILL be contacting my bank. You see, they realize that I'm their customer, they WILL make this right one way or another, without further expense to me.

After 15 years of purchasing things online this will only be the second time I have ever had to go through this process with my bank. I never in a million years would've expected this from Woot. I thought they were a customer centric company, it's now obvious this is not the case.

Cptamazing


quality posts: 0 Private Messages Cptamazing

Anyone having problems with a phone not working as far as buttons go? The key pad on one of the phones does not seem to respond. The phone functions in the base, and responds to charging apparently as well as paging and intercom, you just can't pick it up to answer it. I don't see any kind of button lock feature, any ideas? Just defective?

barratiere


quality posts: 0 Private Messages barratiere

i have a dead battery too. contacted woot, they told me to contact the vendor, still haven't heard from the vendor. sent a e-mail back to woot letting them know nothing geting done. just sitting here with a dead head set.

dlc1265


quality posts: 0 Private Messages dlc1265

I also received this response about my bad batteries

"Unfortunately we no longer have the batteries available to ship a replacement to you. You can contact Sohnen with a copy of your receipt and they will send you a replacement battery.

http://www.sohnen.com/CustomerSupport.aspx

Rae"

Sent email do sohnen and have yet to hear a thing. Very dissapointed. I think Woot! should find some replacement batteries ASAP.