Got the tough luck, we're not going to help you email.. So I wondered what the BBB thought...look for yourself:
BBB Reliability Report for
BBB Rating D-
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BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.
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This business is not a BBB Accredited Business.
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Based on BBB files, this business has a BBB Rating of D- on a scale from A+ to F.
Reasons for this rating include:
* 60 complaints filed against business
* Failure to respond to one complaint filed against business.
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Business Contact and Profile
Name: Woot, Inc.
Phone: (972) 417-3959
Address: 4121 International Pkwy
Carrollton, TX 75007-1907
Original Business Start Date: July 2004
Principal: Mr. Bob Miller, Manager
Customer Contact: Mr. Bob Miller, Manager
Type of Business: Internet Shopping, Internet Services
BBB Accreditation: This company is not a BBB Accredited business.
Additional DBA Names: Woot.com
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Customer Complaint History
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB processed a total of 60 complaints about this company in the last 36 months, our standard reporting period. Of the total of 60 complaints closed in 36 months, 23 were closed in the last year.
These complaints concerned :
2 regarding Advertising Issues
1 - Advertised terms not honored
1 - Bait & switch advertisement
2 regarding Billing or Collection Issues
1 - Improper collection practices
1 - Unauthorized credit card charges
1 regarding Contract Issues
1 - Unauthorized changes to the contract or agreement
8 regarding Customer Service Issues
2 - Failure to respond to phone calls or written requests for assistance or support
6 - None of the Above - Customer Service Complaint Issue
17 regarding Delivery Issues
1 - Delivery of unordered products
3 - Late delivery of products
11 - Non-delivery of products
2 - None of the Above - Delivery Complaint Issue
2 regarding Guarantee or Warranty Issues
1 - Failure to honor service under the terms of warranties
1 - Failure to provide promised written warranty or guarantee
7 regarding Product Issues
6 - Defective, damaged, or incorrect product received
1 - None of the Above - Product Quality Complaint Issue
13 regarding Refund or Exchange Issues
3 - Failure to honor promised refunds, exchanges, or credit
4 - Failure to honor refund, exchange or credit policies
6 - None of the Above - Refund or Exchange Complaint Issue
5 regarding Sales Practice Issues
4 - Sales presentation misrepresented the product
1 - Sales presentation not consistent with the written agreement
3 regarding Service Issues
2 - Improper or inferior service
1 - None of the Above - Service Complaint Issue
These complaints were closed as:
31 - Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
7 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
1 - Company offered a partial (less than 100%) settlement which the consumer failed to acknowledge acceptance to BBB.
20 Administratively Closed
20 - The parties could not provide sufficient information to support their positions nor were they agreeable to make reasonable efforts toward resolving the issues of the dispute.
1 No Response