Nice player but I'm on the second one already. On the first one updated the firmware, charged it up, loaded some tunes and played it less that an hour and forty minutes, then it died, screen went blank, power died completely. Plugged it into the usb, wouldn't show up on the puter. Returned that one and received another "refurbished" one. This one still had songs on it from the previous owner. Reformatted it, updated the firmware, charged and loaded up mp3's. Every time you unplug it from the computer you have to hold the switch up for ten seconds to reset the unit. Sometimes after it is actually playing it just freezes up, easily handled by the ten second reset. If you want a refund, per their agreement you pay the shipping. Supposedly they couldn't send another one, they are out of it (guess that's why it's on a Woot off????). Good price on this.........too much hassle.