In support of everyone else - I add a report of a major product fail!
I bought 2 of these, one for myself and one for my mom for Christmas. Immediately after placing my order and seeing all of the suggestions from other posters on where to get the pods, I ordered a huge supply of pods to split between myself and to give to my mom with the coffeemaker for Christmas. The pods arrived first, but the makers arrived just in time for me to drive to her place to deliver the goods.
A few days after Christmas, we just got around to trying out hers, no go. Same as others reported, pushing the brew and power buttons produced no prep cycle with water running through. I tried to call the number in the booklet, and Gevalia was no help at all, because they don't make them any longer and the rude agent just told me to call woot (she even knew the name, I guess they are getting a lot of complaint calls!). Then I came here and saw all the comments from others, and told my mother to keep trying. Finally she tried it about 20 times and some milky white liquid came out. She ran it until it was running clear, then tried to add a pod and brew coffee. Of course that came out milky and gross too, white-tinted coffee and not even hot. I felt really bad and then had to admit to being a cheapskate who bought it online at a clearance site.
Came home, mine doesn't even work as well as hers (if you can call that working), no matter how many times I have pushed the brew and power button, no water (milky or otherwise). Now I have two of these makers, in two different states, and I doubt paying to ship them back would make getting a refund worth it. Help, woot!