casey00001 wrote:I called Call 1-866-96-THINK
I followed the telephone tree instructions for an existing order. Now that was about ten days ago...
Thanks for the number, I'll try it. Did your order status change from "Pending for Proof of Purchase"?
fourgun123 wrote:I called mentor media at 1-909-930-0800 and used extention 777, 778 and 779. Kept calling back to those extentions...
Thanks for the info, also worth trying, but I have the same question to you, did your order status change from "Pending for Proof of Purchase"?
I have little doubt that the email was received, just that the format of the proof may not be acceptable to them. We shouldn't have to send proof again, but if it helps I'll do it. Jeese, what a messed up system.
No one has said that they tried contacting Woot so I just fired off a rather lengthy letter to email@example.com explaining the situation we are going through and asked them to do something about it.
I'll post any response I get.