I got this unit a couple of weeks ago, the last time it was on Woot. I was a bit leery before purchasing the unit since it is a refurb, but now I'm glad I did. At first when I opened the box I thought this unit was brand new, but I knew that couldn't be the case. So after careful examination of the unit, I noticed a couple light scratches. So to the person that received a badly scuffed and scratched unit, it's too bad you weren't as fortunate as I was with mine. My unit came in great shape. The remote that it came with was in even better shape. It may even be a brand new remote. It took me about an hour to setup it up, including the account setup on Tivo.com.
So far I've recorded Lost, a few NCAA tourney games, an American Idol episode, a few other shows and they played back great in HD. I only have OTA hooked up to it, and don't need cable. I got Tivo so the wife and I can record a few shows we watch, but mostly so I can record the sport broadcasts in HD. Now I don't have to worry about missing a Cowboy game. I haven't used the Amazon service yet, and may not use it very much since my local Blockbuster is just a quarter mile away. But it's there if I should ever want to use it. I haven't used the Netflix service either, because it looks like it will only play what's in your Instant Queue. On my Xbox 360, the Netflix function also displays movies that are not in my instant queue. I did watch a video from YouTube from the Tivo, and the quality of the video was not that great on my HDTV. It may have to do with my connection though. I haven't bothered with transferring any videos over to my pc, laptop, or Ipod. I don't care to either. The user interface is pretty simple to use and easy to find what you need. So far I'm very happy with my Series 3 HD DVR, and I would recommend this item. Someone else mentioned that they bought a few refurb Tivos and they haven't had any issues yet. I'm hoping I have the same experience with my Tivo as that person. It does come with a 1 year warranty.