My tracking number that I received last Thursday finally shows up in FedEx's system. "Shipment information sent to FedEx" as of 8:15 Sept 13th (1 hour in the future). Not quite in FedEx's hands, but close. No estimated delivery date, but estimated ship date is today.

Edit: Looking at the tracking from my last two Baggie of Cthulhu's, it took two days to arrive in Dallas from this stage. So it looks like it should really ship by Wednesday...

Shipping info still says not found.... my order was in at 9:40 am CST... I don't mind things being late but an e-mail or something would have been nice explaining the issue and don't send out shipping info 4 days (at this point) before it even ships... I've never had trouble with Woot before but this is just bad customer service.

Someone said they were getting their shipping cost back, hopefully that goes for all of us still waiting and not just for people who got mad and emailed in about it.

sethtoles wrote:Maybe I'm just an optimist, but I don't see what all this complaining is about. Yeah, I'm excited for my order to ship, but they're toy magnets! This isn't a matter of life and death. I've wanted a set for a long time, but if woot hadn't had such a great deal, I probably would never have bought any, so I have absolutely no problem waiting a few weeks to get them.

Fraud is another issue entirely, but I doubt a company as well established as woot would try to pull something like that. A friend of mine ordered from woot a long time ago and his order never shipped, but his money was refunded. Even if that happens with these, I'm still no worse off than before. So as long as woot keeps us updated, stop whining!

You really wouldn't be upset if the product never shipped as long as you got a refund? Yes, it is just a desk toy. But really, it doesn't matter what the order is. You ordered it, and you expect to get it in a reasonable amount of time.

Honestly I don't understand the logic of these "cut the whining" posts.

Hey look at that all I had to do was post on here and poof my "Shipment information sent to FedEx". Thats a step in the right direction but its still 4 days after I got the email saying it was shipped. And this doesn't even mean that fedex has their hands on them yet...

sethtoles wrote:Maybe I'm just an optimist, but I don't see what all this complaining is about. Yeah, I'm excited for my order to ship, but they're toy magnets! This isn't a matter of life and death. I've wanted a set for a long time, but if woot hadn't had such a great deal, I probably would never have bought any, so I have absolutely no problem waiting a few weeks to get them.

Fraud is another issue entirely, but I doubt a company as well established as woot would try to pull something like that. A friend of mine ordered from woot a long time ago and his order never shipped, but his money was refunded. Even if that happens with these, I'm still no worse off than before. So as long as woot keeps us updated, stop whining!

If I buy something, from anywhere, I obviously want it. I payed for it, its technically mine, and someone else is holding it.
There my BuckyBalls and I want them NOW!!!!

I would've just paid more on amazon and received them at a reasonable time.

JoeRoss88 wrote:If I buy something, from anywhere, I obviously want it. I payed for it, its technically mine, and someone else is holding it.
There my BuckyBalls and I want them NOW!!!!

I would've just paid more on amazon and received them at a reasonable time.

But you just did buy them from Amazon. :P


Oh, and my tracking number finally shows up on fedex(shipping information sent to fedex). So it's marked as shipped, still sitting on the Woot dock(not shipped) and will take another 10 days to get here because it's smartpost(slow as ship).

oliveeater wrote:

At least they claimed to have refunded my $5 shipping fee.

wow, really?

Just checked my credit card...no refund for me...

I'm going to refrain for now from turning into the kind of customer I hate to deal with, and give w00t a chance to sort this out.

Frankly though, if you're going to play the kind of games that I HATE seeing customers forced into (aka....if we scream and get angry enough we get what we want but screw the polite people) then you know what, I may just stop going to woot altogether....while I can understand shipping delays and things happening, I will not tolerate a company that rewards customers who have no choice but to get angry and beg and plead to get any real help (which really also just ends up making the peon reps [who have the be the only ones who deal with the customers] miserable) while the customers who decide to cut them a little slack get jackschmidt except for the huge delay in shipping...

(note, I am not saying the person I quoted was a jerk, in fact, given how organized s/he wrote, they probably weren't jerks at all...I'm pointing out the mentality consumers almost have to adopt to get help most of the time, which is inattentive armadilloic and frustrating for both the consumers and the reps)

as a side note, I love the language filters on this forum....it is utterly amusing

inattentive armadilloic

Baggie of Cthulhu

otterific

Finally got my tracking number today... I dont think i will be wooting any more.

Got my buckyballs today! (Dallas area)

So far I've built the cube twice.. about to try the sphere. Youtube has some great videos!

Gotta go!

this is like the worst woot experience ever.. now woot... ya gotta sell these again ;)

Fedex finally picked up the package information. Estimated delivery date: Sept 18... I want to play with my balls

expected delivery Sep 21 I think i'll be the last person to receive them (

Can't wait till my ballz drop (at my home by the FedEx Guy [that too sounds wrong] )

Nope Just got mine too
Estimated delivery Sep 21, 2010

Three weeks!! They could have at least shipped a little faster after this Cluster

finally just got the tracking information,

estimated delivery date september 22nd


so don't feel bad if yours comes before then

Got my tracking number Thursday also, but it actually shipped today. I have an estimated delivery date of the 22nd as well. Any other item/site I would complain, but getting these essentially half off, I don't see how anyone can complain.

Shipping updated again. Arrived in Dallas at 3:30 am, left at 5:30. Estimated delivery date Sept 22. I usually get stuff a day or two early so hopefully they will arrive next Monday.

Got my shipping info email last Thursday as well and my estimated date of arrival is the 20th.

Fedex Smartpost... isn't that where they hand off to the USPS once it gets in your area? I hate that.

cxclark01 wrote:I am starting to wonder about fraud ???

Ordered on 8/31
Paid on 8/31
Told it would ship in 5 days
on 9/9 was I got e-mail notification that they had shipped.
on 9/13, Fedex still does not have the package.

How are are supposed to believe anything? I think we are getting the runaround, or not being told the truth about what is really going on.

Woot -- if you expect us to continue doing business, you better man up, tell the truth, and find someway to compensate us.....

9/13 7:55pm - shipment information sent to Fedex

9/14 2:58am -arrived at Fedex location


Estimated delivery
Sep 20, 2010


tsk, tsk, tsk on you Woot. Dont take my money unless you can ship the product.

JediGeek709 wrote:Sweet guys, my Buckyballs just magically showed up!

Here's an un-boxing video!

http://www.youtube.com/watch?v=dQw4w9WgXcQ&a

See? Proof that a quality RickRoll can move mountains, my tracking info went from missing to in-transit overnight!

Wow woot. Just.. wow. 2 weeks late to ship these things and you can't even give us upgraded shipping? I'll be thinking very hard before I consider wooting again unless I get some USB wootoff lights or something in my package.

Mine is finally showing movement having left Dallas. Ususally it's 2-3 days from now I'll get it.

hayst wrote:Got my shipping info email last Thursday as well and my estimated date of arrival is the 20th.

Fedex Smartpost... isn't that where they hand off to the USPS once it gets in your area? I hate that.

Don't know about everyone else's, but mine are showing up as shipped via FedEx Home Delivery, aka "Real" FedEx ground, with delivery dates Tuesday through Saturday IIRC. This is annoying for me, as I had these shipped to my apt, which means they'll be doortagging me and I'll have to go pick them up from the dist. center after work. At least with SmartPost I have a chance of it fitting in my mailbox or the shared Parcel boxes, then the mailman puts the key in my mailbox.

It IS starting to feel like Woot purchases should be handled like those from DealExtreme, Meritline, and the like (aka, shipped straight from China, Hong Kong, or Singapore). You're supposed to place your order, then promtly try to forget about it. In 2-4 weeks, Surprise! You've got a present in your mailbox! :D

Considering the messed-up shipping, I think it would be appropriate for Woot to refund the $5 shipping fee. When Woot charges my credit card, that is an indication that the product is shipping. When the product actually ships over two weeks later, then that means that I didn't get the service I paid for.

I want my shipping refunded, Woot.

Well, so much for these making it in time for my wife's birthday (9/11), but mine finally shipped as well. I'm not sure why Fedex is going to take until next Monday to deliver from Dallas. I guess that is why I never intentionally use them for shipping.

Tracking number finally showing info.

Ship Date: Sep 13, 2010
Estimated delivery: Sep 17, 2010
(From Dallas to Dallas...ARGH!)

Thx for the slow boat shipping after an already annoying delay.

Wow, I am in the same boat as everyone else. I have been a long time watcher of woot deals and I finally pulled the trigger on a deal for some cool stocking stuffers. While I am in no particular rush, I'll never woot again since I have to wait until approx. Sept 20th for an order placed on August 31st and not have the seller provide any type of refund or expedite on shipping. I guess this is just a really bad first impression....oh well.

lol... someone could say woot shipping is like income tax returns...
it takes so long you forget about it, then 6 weeks later, you got your stuff!!! j/k don't take it personally

And I thought I would be the only one here to complain.

Where are my balls!?

It's a good thing I wasn't looking forward to playing with these...I got my tracking number and indication that my "order has shipped" days ago...finally today I get something to come up on the FedEx tracking..they're in Texas and won't be here until the 20th...

really now, that's a little ridiculous.

Order placed Aug 31...
Est delivery date Sep 21...

I demand today's wine.woot as reparation for this flub!

The Woot Gods most not want me to play with my balls.

mlindholm wrote:Don't know about everyone else's, but mine are showing up as shipped via FedEx Home Delivery, aka "Real" FedEx ground, with delivery dates Tuesday through Saturday IIRC.

Lucky you! Here's what mine says:

Service type FedEx SmartPost

Not real thrilled, looks like it didn't ship for two weeks after order placed. The upside (really trying to be the optimist here) is that I've been dealing with some really serious health issues, and I forgot that I'd made this purchase. Just remembered, then thought gee, seems like a long time, so I checked the status, and yikes!

Oh, well, as life's nightmares go, I've got bigger fish to fry (ones that're trying to fry ME in the process!)

Well, I think we are beginning to see some of the great advantages of having WOOT being a subsidiary of Amazon.

WOOT supposedly promised shipment within 5 days of order....what happened? Why was there no email follow-up?

An email apologizing for the screw-up would have gone a long way towards minimizing the bad experience . . . especially since they charged the order immediately.

I have brought WOOT item since they started, but will hesitate making any important purchases henceforth.

mlindholm wrote:Don't know about everyone else's, but mine are showing up as shipped via FedEx Home Delivery, aka "Real" FedEx ground, with delivery dates Tuesday through Saturday IIRC. This is annoying for me, as I had these shipped to my apt, which means they'll be doortagging me and I'll have to go pick them up from the dist. center after work. At least with SmartPost I have a chance of it fitting in my mailbox or the shared Parcel boxes, then the mailman puts the key in my mailbox.

GRRRRRR! This is even MORE annoying now...with FedEx "normal", you can go to the depot and pick up items the same day delivery was attempted if you weren't home. FedEx "Home" has extended hours for delivery, but not for the depot (which is a separate depot). This means you CAN'T go pick it up, you can only sign the tag and hope it's waiting for you the next day (hasn't grown legs), or request they pull it off the truck and hope it's waiting for you at the depot.

Why oh why didn't I just send these to work??

edit: In other words, they just tried and failed to deliver them to me. So close, yet so far away.

mlindholm wrote:Don't know about everyone else's, but mine are showing up as shipped via FedEx Home Delivery, aka "Real" FedEx ground, with delivery dates Tuesday through Saturday IIRC. This is annoying for me, as I had these shipped to my apt, which means they'll be doortagging me and I'll have to go pick them up from the dist. center after work.

Hah. Situation's exactly reversed for me. Had mine shipped to my workplace, but I've got a scheduled arrival date of Saturday, so I'll likely be waiting until Monday to actually play with the little buggers. Can't please everyone I guess.

krrjhn wrote:Yeah!!! I finally have a date for my balls. They should be here on the 16th. It looks like I will be able to play with my balls at work this week!

They changed my arrival date to the 17th now. Looks like I will have to wait until next week to play with them at work, but at least I will have a chance to play with them before everyone at work tries to steal them.

1st Woot! | Not impressed.

shipping notification 9 days after a 10:20 am EST order confirmation, shipping notification says they shipped out last Thursday, FedEx says they were not even picked up 'till the 12th.

I'm OK with the late shipment, but don't tell me you did something you didn't do. That's crappy customer service.

Seriously, this is pretty harshing my mellow W00T!

21 Days to process an order.

My estimated date is the 21st and they just got to FedEx yesterday?

This was my first w00t, may just be the last considering that the amount of time I spent tracking was worth more than the 20 bucks I saved getting these.

I hope you have a coupon code or something in the works for those of us that went through this shipping nightmare. Maybe then you can entice us to w00t again.