iamis wrote:Mine too. I also had an Audiovox message center die really fast. I might be about done with refurbs here.
Here is my chat transcript with Visio service.
Kelly: Thank you for contacting VIZIO Live Chat, the home of Entertainment Freedom for All. This is Kelly in South Dakota. Have you ever contacted us before?
Kelly: Here at VIZIO we pride ourselves in providing best in class customer support and all of our support is U.S. based, and I can assist you with that.
Kelly: To better assist you, I would like to get you registered for technical support so I can log this case. Could I start off by first getting your full address, and then could you give me your serial number, date of purchase, purchase location, and price please?
Kelly: Can you double check the serial number?
Kelly: Thank you. Have you tried a power cycle with the TV?
Kelly: To do this:
1- Power off TV
2- Unplug TV from outlet
3- Press and hold in the power button on the side of the TV for 30 seconds (while it is unplugged from the wall)
4- Release the power button
5- Plug in the TV
6- Power the TV back on
I did all that with the exception of holding in the power button. I'll try that now.
Tried that twice. Still the same.
Kelly: Have you tried a different outlet with the TV?
The bezel logo turns white and the Viso logo appears on the screen for a moment then it goes black and the bezel logo goes back to yellow. I'll try another outlet but have doubts that will make a difference.
Still the same
Kelly: I show this TV was originally sold and returned back to Walmart. Unfortunately there is no warranty through VIZIO. You will need to contact Woot.com for warranty service.
I believe that warranty was for 90 days. No good to me now. I guess my only recourse is to tell everyone I can at every opportunity that Vizio products are junk.
Kelly: James, I do apologize that your TV is not covered because it was returned back to Walmart and re-sold through Woot.
Kelly: Would you like our repair numbers?
That still doesn't change the fact that Vizio manufactured hundreds or thousands of these TVs that failed once, were returned, were considered refurbished, sold again, and failed again. That is extremely poor business practice and indicative of poor quality control and a disregard for customer satisfaction. It probably borders on criminal if they were resold with the knowledge that they would fail again in short order.
Kelly: This is why I recommend contacting Woot at this point.
I'll give it a try, I might as well get the repair numbers though I suspect the cost will be too high to make it worth investing again in a product that may fail again anyway.
Kelly: VIZIO does have two partner companies who are certified to perform repairs on VIZIO TV's. You can reach them at ITI- (888)248-2708 and HD Repair- (800) 713-2671.