Mine already arrived at the Laredo return center. Don't know how long until the send the other one.
Mine had a unique (apparently) problem. Touch screen sensitivity was greatly reduced on the right edge of the screen.
making the right option arrow in the dashboard screen not functional. Also, the stop button in the Shoutcast stations, and the letter P in the keyboard, did not work either.
To test your touch screen for this problem, go to the toolbox icon, press device info, and press diagnostics. At the bottom of the page ( you most really look is small text) you will see a line that says:
Touch: No event (something like that)
Ass soon as you touch the screen, this will change to some coordinates(numbers) of where your finger is and " amplitude " a number that register the pressure you apply to the screen.
My thumb with regular but constant pressure on the right side of my Dash, will only get an amplitude of 14-22. but when moved out to any other area of the screen, it would yield an amplitude of 50-80.
I explained all this to Sony CS, and he issued the RMA (told me to wait 24 hours for it too).
Ill stick to Woot a little bit longer, I'll just will be mindful of it not being Newegg.
The reason we buy Woot is because they don't do returns, so they don't charge us the premium to finance such returns. some of you have forgotten this.
Now about Sony, they have their plate full right now with all the hacking they are going through. Recalling a product kills its reputation.
So instead of collecting every single dash out there, is more efficient that the customer to buy the product, test it him/herself and if good that is the end of that(for free, instead of having it shipped to Sony and pay a tech).
If bad, well, you know, CS calls, troubleshooting, then shipping unit, testing& repair, shipped back... All this while warranty clock ticks.
For a corporation this is a no brainer. Just deal with the bad units, found by the customers. It makes more financial sense than to make a recall, and test every Dash in the market good or bad with no cash coming in.
I believe this is standard practice. The only recalls this days are about issues that can kill you(Cars, food, ect).
Pinged from Newark NJ, to Fort Worth Texas.