ankitparekh89 wrote:also if refurbished laptops are sent to the manufacturer nd again packed in new like condition why is the warranty only 90 days?
nellyville wrote:i never bought a refurshed before they make me nervous....
jgt372376 wrote:Should I have concerns about buying a "refurb" laptop? what does that mean? someone dropped it, loaded it with bloatware, infected it with malware? and who fixed it??
radi0j0hn wrote:A lot of tech products are returned due to ignorant users, not real problems.
I was part of a hardware-support team for what was, while it still existed, the second-largest computer company on the face of the earth. (Sic transit gloria mundi.)
And whose hardware did our unit support? Not that of our company's customers, no no. We fixed the computers of our company's employees.
And which employees' computers did we fix? Those of our high-end software-support teams, the people who had to duplicate the problems our company's high-roller customers were having on our own equipment and then fix the customers' remotely or by a dispatched team.
In other words, our team's customers were very picky about their computers working right.
My son was a tech lead at Best Buy, though now he manages a multi-state, 24/7 network for another company. My daughter fixes computers at a Marine base.
Picky people, all, including us. But we all use computers that have been fixed by ourselves or others.
Now take those fixed computers two steps farther.
(1) Replace everything that's going to break (either because it's already starting to come apart or because from experience you know that it's a weak link).
(2) Clean it up.
That's a refurbished computer.
Unless it's an NTF
(No Trouble Found). Like radi0j0hn said, sometimes people don't know what they're doing.
Sometimes they say there's something wrong when they know there isn't so they can return it. Sometimes there was a software problem that went away when you wiped the hard drive and reinstalled the operating system.
So then you spiff it up and send it on its way. As long as the brand (Samsung) stands behind it, I'll take a refurb in preference to a new item just to save the bucks.
"New," remember, just means it hasn't been sold before. It doesn't mean that it wasn't dropped on the floor, run over by a fork lift, and "refurbed" right there in the factory. ;-)
I'm shopping for a new-to-me laptop right now. I'd be greatly tempted by this one, but I think the touchpad would drive me insane.