keach1020 wrote:My Kindle, purchased 5-23-11, stopped working today. I have been battling all day with Amazon's Kindle department. I was told flat-out that Amazon DOES NOT own Woot! and was also told that I was "tricked into buying a Kindle with an expired warranty".
I've just a very similar experience. My Kindle started randomly rebooting while reading. Called support, had a pretty good experience with the rep talking me through the whole "backup, factory reset, load just one book" dance, which got things back working for a while, but the problem resurfaced yesterday. Went through the dance again, but this time any attempt to write a book to the kindle results in a reboot. Probably bad flash, or something. Unfortunate, but these things happen.
Contacted support again, expecting an easy resolution based on my previous experience, and figure they'll probably just send me a replacement. After going through a couple of *really* basic troubleshooting steps (reboot, device charged, etc.) that of course had no effect, I was told "in this situation we can repalce the kindle.Since it is now not within the warranty period so it will be a charge replacement of $40."
Wait, what? I pull up the woot sale description & my receipt, verify that I'm still in the warranty period, and inform the CSR the device most certainly is still under warranty.
40 minutes of back-and-forth later, they claim the best they can do is charge me the $40, send me a new one, and refund me the $40 when I send the broken one back. Here's hoping it actually works out that way.