Within a few days, my Kindle started going bad . . . the right side of the screen started disappear into greyness a little bit more each time I fired it up. I hope Amazon can make it good.

terryetchepare wrote:Within a few days, my Kindle started going bad . . . the right side of the screen started disappear into greyness a little bit more each time I fired it up. I hope Amazon can make it good.

I have the same problem. It started on the top right side of the screen and is gradually spreading across. I can barely use my Kindle now. Should we just call Amazon or something?

Bought this on May 23rd, 2011 and after a few weeks my kindle screen has 3 horizontal lines which is a problem with the kindle itself (a known problem with Kindle 2G).

According to here it has 1 year amazon warranty. Thus, I called Amazon customer service to claim for warranty. However they informed me that the warranty period of my Kindle is from Dec 2009 to Dec 2010, so I cannot claim for warranty for my Kindle (though they are really nice to apologize and offer to replace my device for only $40).

My point is: Woot sold me a device without any warranty but still stated that it has 1 year warranty. Will I get a replacement if I contact Woot's customer service?

My Kindle (from this w00t) took one charge then died, won't charge again at all. Anyone have this problem? Anyone have a solution? I'm the antigeek so I can use some advice. Thanks.

I hate reading about all these 2nd Gen Kindles going bad. I bought one of these refurbs and, so far, it has been great! I'm hooked! I love it and would seriously have to replace it if it went bad.

Wow!
My hubby's Kindle, purchased here on 5/23, died last night.
After 15 minutes on the phone trying to decipher a service rep's very thick accent, we are thrilled with Amazon's customer service.
The new replacement Kindle should be here next Tuesday with instructions enclosed for the return of the now dead Kindle.

The Kindle I bought and gave as a gift, also started showing horizontal lines and the top five lines of each page are now greyed out. Called Amazon and they first tried to backdate the warranty to July 2010(huh?). Was able to convince the customer service rep that I purchased it on May 23, 2011. He found the date and confirmed that the warranty would be from the activation date which was May 28. It took awhile to get the point across that I purchased it from Woot. The order number didn't register with them at first either. Apparently Woot is treated by Amazon as a retail store, so he had to look up my purchase that way.

My Kindle, purchased 5-23-11, stopped working today. I have been battling all day with Amazon's Kindle department. I was told flat-out that Amazon DOES NOT own Woot! and was also told that I was "tricked into buying a Kindle with an expired warranty".

I asked to speak to a manager and was refused. I asked why the manager refused to speak to me and he said because she was busy with other problems.

I finally got a "manager" who sounded the same and had the same name (coincidence? yeah, right!). He was no more helpful than the "first" Carlos.

TOTALLY SCARED OF THE DARK NOW?!

This is really maddening and I don't feel I should have to fork over ANOTHER $40 to have my Kindle replaced when I am well within the time period to be eligible for the 1 year warranty that was promised to me upon purchase.

This was the WORST customer service I have ever received and I was EXTREMELY disappointed with Amazon.

After leaving horrid feedback, I was given the option to receive a call back. Thank goodness I did. I had a wonderful conversation with Riann, who was helpful, and compassionate to my plight. She spoke with her manager (for real this time) and they agreed to honor the warranty because of my registration date of June 1, 2011.

I don't wish my experience on anyone, but I can say persistence does pay off. I hope anyone else that has to call in can speak to someone like Riann. She really has her sh*t together.

My mom and I both love the Kindles I bought on Woot! They are perfect for us. Thank you so much!

I just ran into the same warranty issue. The screen on my Kindle went wonky (same gray/black line issue others have reported here) so I called Amazon to get it replaced under the 1yr warranty advertised by woot.

The Amazon Kindle support rep told me refurbished devices only have a 90 day warranty, not a year, and the warranty on my particular device expired in July 2011 (a month after I got it, so that must have been tied to the original warranty before the unit was refurbished and then purchased by me).

I have to say that despite that, I was satisfied with Amazon's support. The only option they had was to pay $40 for a replacement Kindle ... but it will be a 3rd Gen Kindle Keyboard with 3G and the rep said it wouldn't be a refurbished one. Guess I'll find out for sure when it arrives on Wednesday.

I, too, have the screen issues. I received a 3rd Gen two days ago (without paying the $40 fee AND while being told emphatically that there is no relationship between Woot and Amazon), but am now struggling to send the broken one back. The return label they sent me originally was for a customer in another state. I'm struggling to get a replacement return label and worry that I'll end up footing the bill for the new Kindle after all if it can't be resolved in time...

Cotb wrote:I, too, have the screen issues. I received a 3rd Gen two days ago (without paying the $40 fee AND while being told emphatically that there is no relationship between Woot and Amazon), but am now struggling to send the broken one back. The return label they sent me originally was for a customer in another state. I'm struggling to get a replacement return label and worry that I'll end up footing the bill for the new Kindle after all if it can't be resolved in time...

Did you get this resolved? CS rep said I'd get a shipping label, but the warranty email gave me an address and instructions on mailing it. Then I'm to send them tracking info and they'll reimburse shipping when they receive the package.


I also had the screen gone out issue. Called it in to CS at Amazon, was told that my warranty expired one year from the first "radio on date" in Aug 2010. but he would try and get his manager to take care of it.

I started to tell him the story of Woot, and he listened politely, then put me on hold to talk to the manager.

Two days later I had a 3rd gen white kindle 3g - wifi, with special offers removed.

keach1020 wrote:My Kindle, purchased 5-23-11, stopped working today. I have been battling all day with Amazon's Kindle department. I was told flat-out that Amazon DOES NOT own Woot! and was also told that I was "tricked into buying a Kindle with an expired warranty".

I've just a very similar experience. My Kindle started randomly rebooting while reading. Called support, had a pretty good experience with the rep talking me through the whole "backup, factory reset, load just one book" dance, which got things back working for a while, but the problem resurfaced yesterday. Went through the dance again, but this time any attempt to write a book to the kindle results in a reboot. Probably bad flash, or something. Unfortunate, but these things happen.

Contacted support again, expecting an easy resolution based on my previous experience, and figure they'll probably just send me a replacement. After going through a couple of *really* basic troubleshooting steps (reboot, device charged, etc.) that of course had no effect, I was told "in this situation we can repalce the kindle.Since it is now not within the warranty period so it will be a charge replacement of $40."

Wait, what? I pull up the woot sale description & my receipt, verify that I'm still in the warranty period, and inform the CSR the device most certainly is still under warranty.

40 minutes of back-and-forth later, they claim the best they can do is charge me the $40, send me a new one, and refund me the $40 when I send the broken one back. Here's hoping it actually works out that way.

If you are reading this you have probably had a problem.

If you are worried about your kindle or kindle warranty. Make sure you either have the serial number (it's on the box or in the kindle or register the kindle). My screen had problems being non responsive and the screen having black lines and not powering on.

IF you can't find the serial number:
I didn't have the serial number and hadn't registered it. The amazon kindle tech finally was able with my help to get a screen shot of the serial number with the kindle hooked up to my computer. He ran the warranty that way. They couldn't look the warranty without the serial number. He said that my kindle had the extended warranty ending in April 20ish, 2012. After 1 hour and 30 minutes, I have a new (probably refurbished) 3rd gen kindle with 3G wireless on the way to me at no charge.

Good Luck on your Kindle. Don't let them talk you into paying 40.00
Dash