craigneversleeps wrote:Thanks, WOOT! I ordered my camera today.
I only wish that WOOT! would have said up front that they would continue working toward a solution, rather than making it seem like they'd washed their hands of it so soon. That might have saved me (and many others) some "less than polite" feelings toward WOOT! these last 2 months.
Thanks, WOOT! The healing has begun.
Well, well, well...so much for the "HEALING." The camera finally showed up today, and the box looked like it had gotten the shiiiit beaten out of it in the process. The email that I received from Woot, claimed that their "...purchasers have scoured the face of the Earth for enough of these cameras to make good on our original commitment. So we've set up a new sale exclusively for jilted buyers like you."
To me, that meant that their purchasers had actually been able to get more of the promised product. So I ordered it, again. But what I got was not something that their purchasers had obtained in order to meet Woot's original commitment. No...what I got was one of the original cameras that had been mistakenly shipped to someone (in my case, Freda of Lutz, Florida) who had previously ordered a Sanyo video camera, and got a bonus Panasonic camera to boot. (Nice job, shipping.)
I've purchased factory refurbs before, and I know what to expect. But this package was not a factory sealed refurb. This was not something that their purchasers had acquired to meet Woot's original commitment. No, this was something sent to Freda, who then rooted through it, played with the product for a while, then hastily repackaged the camera and sent it back to Woot. And I guess they liked the SD card enough that they kept that.
I believe there was a posting in this forum (now deleted, of course) from a staff member explaining to people why shipping out the returned mis-shipments would not be acceptable. Apparently, someone changed their mind about what is and is not acceptable. (What happened there, Woot? And where is that forum posting???)
This is completely unacceptable. I'll be contacting Woot's customer service to request one of those camera packages that they claim that their purchasers were able to obtain in order to meet their original commitment.
I've been a Woot customer for a number of years, with over 50 Woot purchases. Never have I seen such poor execution on the part of their shipping and their customer "service" folks. I am really regretting having promoted Woot to so many of my friends, family, and co-workers.
I understand that mistakes happen. However, what matters, and what people REMEMBER, is how a company handles a mistake once it has happened. Woot has had multiple opportunities to make this situation right, and to turn an ugly situation into a positive thing. Yet they continue making the wrong choices, and in the end (no pun intended) screwing over their loyal customers.
I'm starting to feel like a screaming monkey myself.
Craig in St. Louis