OMGOMGOMGPONIESOMG...MATTRESS!

My tracking info shows it took a day or two for Woot to actually get them out the door so delivery's moved back to Tuesday. Anyone get it today still? I'm very curious if we're getting mattresses despite Woot's assurances.

Even my delivery today, of the “OMGOMGOMGPONIESOMG...MATTRESS!” makes it 7 business days, kind of long if you ask me. Add two more business days for everyone else to receive their mattresses is just out of place isn’t it. Really, 9 business days? This is my first order with woot!, is this normal?

I bought it on the 21st. At first it said I should receive it today (the 29th), then it said I should receive it on Monday (the 1st), and now it says the 2nd. It does finally show progress in the tracking. It shows that it actually shipped today. Of course, last time it appeared to have shipped. And I also have a 53 lb camera headed my way.

This is starting to feel familiar.

Got the camera... missing the sd card . The camera was just wrapped up in bubble wrap. It wasn't in any sort of inner box. the outer box looked as if it has been dropped kicked down a few flights of stairs. Camera does seem functional though.

craigneversleeps wrote:Thanks, WOOT! I ordered my camera today.
I only wish that WOOT! would have said up front that they would continue working toward a solution, rather than making it seem like they'd washed their hands of it so soon. That might have saved me (and many others) some "less than polite" feelings toward WOOT! these last 2 months.

Thanks, WOOT! The healing has begun.

Well, well, well...so much for the "HEALING." The camera finally showed up today, and the box looked like it had gotten the shiiiit beaten out of it in the process. The email that I received from Woot, claimed that their "...purchasers have scoured the face of the Earth for enough of these cameras to make good on our original commitment. So we've set up a new sale exclusively for jilted buyers like you."

To me, that meant that their purchasers had actually been able to get more of the promised product. So I ordered it, again. But what I got was not something that their purchasers had obtained in order to meet Woot's original commitment. No...what I got was one of the original cameras that had been mistakenly shipped to someone (in my case, Freda of Lutz, Florida) who had previously ordered a Sanyo video camera, and got a bonus Panasonic camera to boot. (Nice job, shipping.)

I've purchased factory refurbs before, and I know what to expect. But this package was not a factory sealed refurb. This was not something that their purchasers had acquired to meet Woot's original commitment. No, this was something sent to Freda, who then rooted through it, played with the product for a while, then hastily repackaged the camera and sent it back to Woot. And I guess they liked the SD card enough that they kept that.

I believe there was a posting in this forum (now deleted, of course) from a staff member explaining to people why shipping out the returned mis-shipments would not be acceptable. Apparently, someone changed their mind about what is and is not acceptable. (What happened there, Woot? And where is that forum posting???)

This is completely unacceptable. I'll be contacting Woot's customer service to request one of those camera packages that they claim that their purchasers were able to obtain in order to meet their original commitment.

I've been a Woot customer for a number of years, with over 50 Woot purchases. Never have I seen such poor execution on the part of their shipping and their customer "service" folks. I am really regretting having promoted Woot to so many of my friends, family, and co-workers.

I understand that mistakes happen. However, what matters, and what people REMEMBER, is how a company handles a mistake once it has happened. Woot has had multiple opportunities to make this situation right, and to turn an ugly situation into a positive thing. Yet they continue making the wrong choices, and in the end (no pun intended) screwing over their loyal customers.

I'm starting to feel like a screaming monkey myself.

Craig in St. Louis

Got my "camera" yesterday. Same as the rest... came as loose pieces in bubble wrap and a ziplock baggie with the cables and software.

My "camera" is missing the SD card AND the battery. Woot is worthless!. They are going to take this back on their dime or I'm going to raise a stink. Credit card company will be notified, BBB, you name it. Let's see what they do, but regardless, I'm done with woot.

My last three purchases from them have been seriously problematic.

Well, I got mine in similar condition to what everyone is describing. I got it just before I left for work so I just grabbed the camera, battery, and charger to plug it in and see if it works. Obviously had been the box someone returned their camera in; so Woot's buyers scouring for cameras meant they waited for people to return them.

Mine looks ok condition-wise (beyond everything just tossed in carelessly), the person before me obviously opened everything up and played with it a bit but I can't tell if they actually used the camera.. The SD card was in the camera already (for those who think it's missing make sure to double check that) and doesn't look like it was used (and I checked with a photo recovery tool and nothing was obviously deleted)

Right now the only thing I can tell that is missing is the hand strap but maybe I just missed finding it in my rush to get out the door. Not THRILLED with the situation but so far as long as the camera works it worked out ok. (I am glad I didn't get a second one as a gift, if this is how they came either originally or from the re-sale).

Got my camera today and everything was neatly packaged.I must of got lucky and got a good one,the SD card had not been opened.Also got my free T-shirt today ,I was going to dump woot but I may give them another chance.

gos47 wrote:Got my camera today and everything was neatly packaged.I must of got lucky and got a good one,the SD card had not been opened.Also got my free T-shirt today ,I was going to dump woot but I may give them another chance.

Got mine today too - good condition, everything was perfectly packed and complete. Seems to test out OK too, but will put it through the ringer once I read up a bit on the settings.

agingdragqueen wrote:Understand the frustration with those of you not getting complete cameras. It seems like the great majority are a-o-k, or at least we haven't heard from many people about it. For those of you who are missing items or have received cameras in unacceptable conditions- you're welcome to email in and ask for a refund or replacement, we're checking replacements before they go out.

Checking replacements before they go out? Is that to imply that your buyers never really did scour the face of the earth for more cameras, but rather, Woot waited to see what they could get back from those that were mistakenly shipped out? It's time for Woot to man-up and admit that they have now TWICE f-ed up this deal. I'm really disappointed in Woot.

--Craig in St. Louis

Camera did not have case or memory card. New replacement now costs more than the first one that I did not get.

agingdragqueen wrote:Not true, I don't think any of these were ones that were returned, nevertheless, we only accepted returns that were unopened.

Somebody had opened mine before I got it.

agingdragqueen wrote:Well, they are refurbs.

Wow! With that sort of attitude, Woot is getting this re-returned refurb back.

Agingdragqueen, there is a difference between a refurb and a return. A refurb comes from the factory (or their delegate), repackaged and recertified. What I got was not from the factory. What I got was an opened and returned package (minus parts) that you originally sent to Freda S. of Lutz, FL 33559.

Also, I'd like to know how Woot determined that any returns had not been opened. Mine was obviously opened. And it sounds like others have had the same experience as me.

BTW, Agingdragqueen, I wonder if your manager knows that you seem to be under the impression that people who buy a refurb product shouldn't be concerned with quality? That attitude seems to go against Woot's business model, especially when you consider the volume of refurbs that Woot sells. Are you trying to tell me that because I bought a refurb, that I shouldn't expect to receive what was actually advertised? I guess I should just take whatever I get, and be happy about it, huh?

Woot, you just keep making a bad situation worse. I'm really disgusted by this whole thing, and your Staff members seem to be doing nothing but aggravating the matter.

--Craig in St. Louis

Bought one of these today off moofi. Really hope the kinks have been worked out with the packaging,etc. This is kinda my birthday present to myself.. So please don't disappoint.

mine was delivered and my neighbour is holding it for me. Everytime I give a particular address assuming a delivery date, I get screwed. I will be getting the box next week, so hope its fine in my case. (p.s. I shuttle between 2 addresses in two cities 300 miles apart).

Update:

I already sent back my first camera that was missing the battery AND the SD card, and I just received the replacement today, which was a really fast turn around. I haven't seen woot ship this fast for months.

Guess what?... It came in a legit looking refurbished brown cardboard box that was sealed with tape "STOP, if seal is broken check contents", but when I opened the box, the camera was out of it's shrink wrapped package. The clear plastic cellophane had been cut open. This one MISSING THE SD card as well! I did get a battery this time at least, so we are making some progress.

But I stand by my previous statement. This is my last transaction with woot. I'm done.

I got the camera today with a missing battery and a SD card from sandisk, not panasonic as pictured. I can clearly see shipping labels stacked beneath the current one. The original shipment was returned to woot with it going to a "Misshipment" department. I am not sure whats going on as this is clearly a box that was opened and is not technically a refurbished, it is a refurbished returned, so what exactly do you call such products? I got a third hand product from a company like woot and this was not in a bVg of crVp.

I got mine with stacked shipping labels, but I could tell it hadn't been opened since the original sticker had been put on there. It was just fine and took some great photos - I was really digging it. My gf has a new ZS8 and I liked this ZS6 better. Then the lens mechanism failed. (SYSTEM ERROR FOCUS) every time. Sent it back to Panasonic. Didn't want to jinx it so I waited until they sent one back to me before mentioning it. My new refurb ZS6 should be here on Monday. Thanks, woot!