lighthawkj wrote:Thank you. I wish you had just replied to my email though.

*squints eyes* can't tell if troll, or ....

So is there any eta yet? I ordered mine through the woot off. I need this for business and had scheduled a few things around having this in. Thanks!

BobinPasadena wrote:Nude pics or it ain't so.

http://xkcd.com/322/

Netflix works woohoo!!!!!

Mine was RMA'd yesterday. I sent it to the Olive Branch, MS address, is this correct?

Xoom has arrived! And it is not a demo build, hooray!

Can't wait to get home from work...

derekserino wrote:I hope this gets honored =)

This will really show how dedicated Woot can be.

I just received my email from Woot stating that I can just refuse the shipment, and allow 7- 10 days after Woot receives it to see the credit back. I called Fed-Ex, and since my package is still in route for delivery tomorrow, they issued a refusal ticket number and they will turn it around at the next destination it reaches. They also supplied me a Fed-Ex ticket number that I also sent to Woot for validation. I am pleased at Woot's ownership and actions.

Just received mine a few minutes ago.
Hooray!
No Demo build here.
Won't be able to do the updates until this evening but here's to hoping that everything goes well.

richirich31 wrote:I just received my email from Woot stating that I can just refuse the shipment, and allow 7- 10 days after Woot receives it to see the credit back. I called Fed-Ex, and since my package is still in route for delivery tomorrow, they issued a refusal ticket number and they will turn it around at the next destination it reaches. They also supplied me a Fed-Ex ticket number that I also sent to Woot for validation. I am pleased at Woot's ownership and actions.

Did you email Woot and they get back to you? Or was it a straight up email from them?

I'm in the same boat, expected delivery tomorrow.

Would like to refuse if possible before tomorrow.

Just arrived and not a demo!

Thanks Woot!

agingdragqueen wrote:Ok I just emailed a chunk of people I noticed from the forum here saying that they did get a demo version. Motorola is asking for serial numbers now to see how widespread the issue is, so the sooner I can get some of those in- the better.

Anyone I missed- if you have a demo version- please email into service@woot.com with ATTN: agingdragqueen in the subject and send your serial number so I can pass that on to the guys still dealing with this.

Sorry again that this is taking a while, we're trying our best.

Thank you FunnyName, just sent my email with serial number.

agingdragqueen wrote:Ok I just emailed a chunk of people I noticed from the forum here saying that they did get a demo version. Motorola is asking for serial numbers now to see how widespread the issue is, so the sooner I can get some of those in- the better.

Anyone I missed- if you have a demo version- please email into service@woot.com with ATTN: agingdragqueen in the subject and send your serial number so I can pass that on to the guys still dealing with this.

Sorry again that this is taking a while, we're trying our best.

If we've got one that isn't a demo unit, but is still crashing/rebooting constantly, do you want those as well? Or should I go through Motorola myself to take care of that?

agingdragqueen wrote:
Anyone I missed- if you have a demo version- please email into service@woot.com with ATTN: agingdragqueen in the subject and send your serial number so I can pass that on to the guys still dealing with this.

What about one with a Build Number of HWI69???? Which matches neither the demo nor the good build numbers posted.

I also have not even received a response to service about my screen going crazy after 24 hours. I have no idea if that model was a demo since I upgraded to 3.2 before any of this came up, which I would assume would change the Build Number.

Uhmmm, i'm bound to receive mine tomorrow and i Ordered on 7/13....here's to hoping i have a functioning tablet before the weekend.

tmilker wrote:What about one with a Build Number of HWI69???? Which matches neither the demo nor the good build numbers posted.

I also have not even received a response to service about my screen going crazy after 24 hours. I have no idea if that model was a demo since I upgraded to 3.2 before any of this came up, which I would assume would change the Build Number.

If the build number has the word "demo" in it, then you have a demo unit. If it is any other build number, your xoom should be fine.

The main issue with the demo versions is that they DON'T update. So the fact that yours updated is a good thing!

I have two here from separate orders.

One has a broken screen at 3.2. Wait for Motorola phone number, got it.

The other one is at 3.0.1 and has a Build Number that has not been mentioned at all and has not been touched except to check the Build Number and then turn it off and put it back in the box.

I did not know if it would be better to leave it alone or try updating it. Since it sounds like no one really knows what is going on, leaving it alone seems like the better choice until someone tells me to upgrade it. It is a concern since my company is giving this away and giving someone something that is going to break immediately would reflect poorly on us.

agingdragqueen wrote:We do not have more in stock right now, so if you would like a replacement- Motorola should be helping. But, if you want to return for a refund, please email in!

I understand things are crazy right now, but I was wondering for the refund, if I should email service or rma @woot?

I have yet to receive mine (scheduled for tomorrow)

Thanks!

Mine will be here tomorrow, let's see what happens! Well I should say it's estimated to be here tomorrow, but no tracking updates today as of yet. Still in TX according to the tracking.

agingdragqueen wrote:Ok I just emailed a chunk of people I noticed from the forum here saying that they did get a demo version. Motorola is asking for serial numbers now to see how widespread the issue is, so the sooner I can get some of those in- the better.

Anyone I missed- if you have a demo version- please email into service@woot.com with ATTN: agingdragqueen in the subject and send your serial number so I can pass that on to the guys still dealing with this.

Sorry again that this is taking a while, we're trying our best.

So does that mean that those of us who have a non functional unit that isn't a "demo" version, are S.O.L. as far as getting an exchange and not just a refund?

tonysal30 wrote:So does that mean that those of us who have a non functional unit that isn't a "demo" version, are S.O.L. as far as getting an exchange and not just a refund?

It sounds like they are setting up a phone line with Motorola for us to be able to call to get service.

It is very tempting to just take this second one and play with it all weekend and if it breaks, it breaks. If not, well at least I know it works. I just don't want to hinder future support or make things more painful than they already are.

edit: These word filters are really annoying. Seriously, "do-not-want" is filtered into something else? Some of us do not use contractions.

We ordered 2 xooms and just got them. I was pretty sure I was going to just send them back but we opened them up, they updated right away to 3.2. I can say I am very happy with the product...so if you were thinking about returning it, check it out first :-) we are happy with ours!

mungrin wrote:Netflix works woohoo!!!!!

How'd you get netflix, can't get it to run on mine. Did you just go to the site, or download an app? Thanks!!

cdavis12 wrote:How'd you get netflix, can't get it to run on mine. Did you just go to the site, or download an app? Thanks!!

https://market.android.com/details?id=com.netflix.mediaclient
Just download it from the market, and you should be good from there!

I hate to be the bearer of "bad" news, but I just came across this:

http://reg.e.staples.com/c/s/tagfrm/hBOJnz1B7SHGCB8ca0OCYWUNv53/coupon.html?storeId=10001&AID=10428703&CID=AFF%253A552179%253A552179%253A10428703&cm_mmc=CJ-_-552179-_-552179-_-10428703&SID=VGlpQXJnb0JBUnNBQUVvQFFTY0FBQUFO&PID=552179&n=927

We could have all had a brand new Xoom for the same price. I don't really mind refurbished products and so far mine seems be as good as new, but I would definitely choose a new unit for the same price. It's a bit late now, so I don't care too much. It still would have been nice to know.

It'd be nice if they threw in something for this mess and delay. Sounds like at least another week until I get it. Maybe a free case or screen protector?

flyngpenguin wrote:https://market.android.com/details?id=com.netflix.mediaclient
Just download it from the market, and you should be good from there!

For me, it just says Netflix is not compatible with my device and refuses to download. It does work fine on my HTC EVO 4G, of course, but not the Xoom.

Will

wclements wrote:For me, it just says Netflix is not compatible with my device and refuses to download. It does work fine on my HTC EVO 4G, of course, but not the Xoom.

Will

Change your settings to allow to install from Unknown Sources, download the APK, and install it. It works, but not if you download directly from the Market.
http://androidcommunity.com/netflix-update-works-on-honeycomb-tablets-download-it-here-20110720/

flyngpenguin wrote:https://market.android.com/details?id=com.netflix.mediaclient
Just download it from the market, and you should be good from there!

Awesome thanks! ...Son's of Anarchy here I come!

agingdragqueen wrote:Through us, yes since we don't have any. But your warranty is through Motorola and they should have no problem trying to get you a replacement.

So where do we email to just get a refund from Woot? I think I am just going to pick one up at Staples tonight and skip trying to go through the hassle of getting this broken one replaced.

I already have an email into service@ and it auto-responded but no human has contacted me about my issue.

mustkillmowhee wrote:Change your settings to allow to install from Unknown Sources, download the APK, and install it. It works, but not if you download directly from the Market.
http://androidcommunity.com/netflix-update-works-on-honeycomb-tablets-download-it-here-20110720/

Awesome. Thanks buddy!

cclemone wrote:
We could have all had a brand new Xoom for the same price.

Price at my local Staples (after coupon): $435.99
($399.99 + Tax [YMMV])

Price at Woot.com: $404.99
($399.99 + $5 shipping)

$404.99 < $435.99

$30 is a lot of money to me. It would not break me but I would consider it significant. I can wait.

wclements wrote:Awesome. Thanks buddy!

No problem! Now, back to refreshing FedEx's website to see exactly when my Xoom is delivered...

I think some people have gotten a little over excited by all this discussion. Let me try to alleviate some fears.

If you happen to receive one of the units that has the demo build, you are not getting a non-functioning tablet. You are getting a tablet that has Android Honeycomb 3.0.1 which works very well. You can install apps, browse the internet, check email, watch flash videos, etc.

The main thing you cannot do on it is the update to 3.1 or 3.2. Beyond that, the only other things it won't do are the features specific to 3.1 and 3.2. So... if you are not dying to have some specific feature of 3.1 or 3.2, why not use the tablet (taking very good care of it) until Woot and Motorola gets their act together.

It has been mentioned in a couple of posts that Woot/Motorola MIGHT do an advanced replacement (e.g. they send you the replacement AND THEN you send them back the demo unit). If that ends up being the case, you will only have to wipe your date off the demo unit and install everything on the new one. You might actually end up having more down time if you take the refund and go to Staples (and what if you get the refund, go to Staples, and they are out of stock?)

Patience! I think this will all get worked out. Until it does, why not enjoy some Honeycomb 3.0.1 goodness.

richirich31 wrote:I just received my email from Woot stating that I can just refuse the shipment, and allow 7- 10 days after Woot receives it to see the credit back. I called Fed-Ex, and since my package is still in route for delivery tomorrow, they issued a refusal ticket number and they will turn it around at the next destination it reaches. They also supplied me a Fed-Ex ticket number that I also sent to Woot for validation. I am pleased at Woot's ownership and actions.

Thanks you for this post.

Using this information I contacted FedEx to do the same thing and also got a ticket number from them which I will forward on to Woot.

It'll be nice to not have to pay for return shipping on this as well.

I agree, Woot really stepped up to the plate on this one. They were very proactive about looking into the issue and keeping us informed in this forum.

Thanks again for your post on refusing the shipment, very helpful!

derekserino wrote:Did you email Woot and they get back to you? Or was it a straight up email from them?

I'm in the same boat, expected delivery tomorrow.

Would like to refuse if possible before tomorrow.

I emailed them and they said to refuse it as I mentioned and wait 7- 10 days after they receive it to credit back your account. I sent my Fed-Ex numbers for cancellation and Woot acknowledged back to me that it was OK. Call Fed-Ex and tell them you want to refuse shipment in route and they will accommodate. I took coupon to Staples and picked up the Xoom for $399.00.

Warm and Fuzzy now!