millmars wrote:Same exact story here. Makes me wonder what exactly refurbished means.
Just a thought to try to save some of you a lot of unnecessary headache and expense. Please read the manual, and try removing the bottom panel covering the brush bar, move the brush bar around a bit, and then carefully reinstall the bar and cover panel per the directions in the manual.
Mine briefly made that noise when delivered, and I did the above, which immediately cured the ratcheting noise problem. I've used it for 4 days straight with no noise.
As I posted on a previous page, the noise is normal when the brush bar binds up, like when trying to vacuum a sock. It's designed that way with a clutch mechanism to protect the motor and the belt. If the panel isn't installed properly, it won't be level, and can also cause the bar to bind, and the ratcheting noise of the clutch.
These things have probably been sitting around for awhile and transported quite a bit. That's why you saved $100-150 off the lowest available price. The constant jostling could have easily caused that bottom panel to get jarred loose. It could very well be an easy 60-second fix.
These are not terribly complicated machines, and the fixes are usually easy, barring a burned-out motor.