tenahus1


quality posts: 0 Private Messages tenahus1

It's been 3 days now since I ordered some headphones, and still no shipping info. The item's paid for but no feedback from Woot. What gives?

tenahus1


quality posts: 0 Private Messages tenahus1
tenahus1 wrote:It's been 3 days now since I ordered some headphones, and still no shipping info. The item's paid for but no feedback from Woot. What gives?



Four days now. Not thrilled.

DennisWKam


quality posts: 22 Private Messages DennisWKam

Staff

tenahus1 wrote:Four days now. Not thrilled.



We typically process and ship out orders within 5 business days, not including the date of the purchase.

We will provide you with tracking when your order has shipped.

inacomadial999


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It's been six days for me (order placed on 5/31). My card was charged on the day I placed the order but it's still "awaiting shipping". Starting to think this is my last woot.

blaculadave


quality posts: 2 Private Messages blaculadave

Staff

inacomadial999 wrote:It's been six days for me (order placed on 5/31). My card was charged on the day I placed the order but it's still "awaiting shipping". Starting to think this is my last woot.



Well, if your order was placed on 05/31, that makes today the 5 Business day. We're still waiting for the tracking on your order (among others) from our vendor. The good news is that your order was likely already shipped and on its way. The bad news is we don't have the tracking to send you yet.

We're literally hounding the vendor to get the tracking ASAP. As soon as we have it and it's loaded in the system, you should see it reflected on your account.

inacomadial999


quality posts: 0 Private Messages inacomadial999

Right, so now it's "shipped", only it's been "Shipment information sent to FedEx" for the last two days. Which means it hasn't physically gone anywhere at all.

Not to be a whinger or anything, but here in the future we kind of expect things to, you know, ship in a matter of hours instead of days when we order them. I realize this is a third party vendor and not directly under Woot's control, but this sucks.

inacomadial999


quality posts: 0 Private Messages inacomadial999

And I was right:

Jun 11, 2012 5:01 PM In FedEx possession

The package was not physically shipped until Monday the 11th. Ridiculous.