lwang wrote:Why would tech savvy people care about customer support? They would just hack into it and make all the changes themselves. No source code? What's the big deal? decompile the code, reprogram the kernel in machine langage. Why are you acting like a phony tech savvy person?
You're right (even though you take the issue to the point of absurdity), - problem is, a brick is a brick is a brick (out of the box) and their support to deal with that issue and replace is horrendous (was not an option to return to vendor).
Others, that have to rely on basic customer support issues have continuously reported tremendous problems with Archos customer service.
I had to copy them on the BBB complaint (BTW their US return center gets an F from the BBB)I filed and wait two weeks (while continuing to email and phone daily) until they would address the issue under warranty.
And, many tech savvy people recognize that non-existent customer support is an issue, regardless of their level of expertise - hence the 'savvy' . . . And, when you need it (and with Archos products, you probably will), it won't be there.
Go ahead and buy an Archos and find out the hard way.
There's a reason these guys from Archos are working this so hard and woot! is pulling comments critical of Archos customer service . . . do the math.
The only customer service you may get from Archos will be as long as these two salespeople from Archos remain in the thread, so ask all your questions now.