franzpaniero wrote:I just got refunded $5.00, which I'm assuming is due to the shipping delay. Anyone else get any confirmation or refund because I still have no clue when or if this will ship.

Just got credit back of $5

and did get confirmation and ups tracking number.

No bed just an email:

Tue, 26 Jun 2012 11:06:41 -0700

Remember that AeroBed Inclining Air Mattress you ordered from Woot? Well, unfortunately, they're going to be fashionably late.
Due to an inventory issue, we won't be able get the ones you bought out the door as soon as we'd hoped. We really are sorry about this; in fact, to show you how sorry, we're going to go ahead and refund your shipping.

Still, we understand that you expected it sooner, and so if you need to cancel your order, just let us know by noon CST Wednesday (06/27). Otherwise, we'll assume you're ok with the wait and send the mattress.

Sorry again for the delay and we'll do better next time.

Please let us know if you have any questions or concerns.

Sincerely,
Woot

franzpaniero wrote:I just got refunded $5.00, which I'm assuming is due to the shipping delay. Anyone else get any confirmation or refund because I still have no clue when or if this will ship.

Me too on the $5 refund and still no shipping confirmation.

stratma wrote:No bed just an email:

Tue, 26 Jun 2012 11:06:41 -0700

Remember that AeroBed Inclining Air Mattress you ordered from Woot? Well, unfortunately, they're going to be fashionably late.
Due to an inventory issue, we won't be able get the ones you bought out the door as soon as we'd hoped. We really are sorry about this; in fact, to show you how sorry, we're going to go ahead and refund your shipping.

Still, we understand that you expected it sooner, and so if you need to cancel your order, just let us know by noon CST Wednesday (06/27). Otherwise, we'll assume you're ok with the wait and send the mattress.

Sorry again for the delay and we'll do better next time.

Please let us know if you have any questions or concerns.

Sincerely,
Woot

I got the same email. But it doesn't say how long it will take. I don't mind waiting a little but I don't want to wait forever especially when they are closing the cancellation window.

n8mack33 wrote:I got the same email. But it doesn't say how long it will take. I don't mind waiting a little but I don't want to wait forever especially when they are closing the cancellation window.

Oops, they replied to my reply to say that it will ship later this week or early next week. So that is good enough for me. I expect there are sometimes shipping issues and whatnot. Not that I care much about the shipping refund but it is a nice gesture along with the friendly notice. They could have done it a little sooner and said right in the email when they expect to be able to make the shipments, but other than that I'm pretty good. I'm still thinking this was a killer deal.

I'm hoping that the Wed cut off for cancellation means they are sending it out shortly after that?

I got my AeroBed yesterday. I ordered queen size and woot sent me twin size. Invoice and box shows queen size. Anyone has a same issue?

davidavi00 wrote:I got my AeroBed yesterday. I ordered queen size and woot sent me twin size. Invoice and box shows queen size. Anyone has a same issue?

Yup - got mine yesterday (June 26th). Filled it up this morning to check for leaks - as I have company coming tomorrow and really needed this bed. No leaks that I can tell - but it is a twin, even though box and invoice say queen. It wasn't 'fashionably late' so much as 'fashionably wrong.'

Last time I ordered a bed they sent me a tent. This time they send me the wrong size. My faith in Woot is slipping!

Any suggestions for what to do about this? Does Woot correct this or does Aerobed correct this?

Wow, between the completely wrong size in the box(Aerobed's fault) and major shipping delay (who know's whose fault) this has been an epic fail. I NEEDED the bed to be here by this Friday and now I'm going to have to cancel as much as I REALLY wanted this exact model!

Does anyone know if Woot packages reguire signatures?

I'm going out of town on Tuesday and I'm worried my package will sit on the door step until I get back.

I would rather it go back to the UPS hub so I can pick it up there.

franzpaniero wrote:I just got refunded $5.00, which I'm assuming is due to the shipping delay. Anyone else get any confirmation or refund because I still have no clue when or if this will ship.

I got the same thing two days ago on the 25th with a promise that it would ship on or before the end of this week... still no shipping confirmation however.

We've been told by our warehouse that they should ship out by the end of this week,

or possibly the beginning of next week.

Sorry Again for the delay,

Phil

reverendc wrote:We've been told by our warehouse that they should ship out by the end of this week,

or possibly the beginning of next week.

Sorry Again for the delay,

Phil

Will we still receive an email notification when these ship?

faustsshadow wrote:Yup - got mine yesterday (June 26th). Filled it up this morning to check for leaks - as I have company coming tomorrow and really needed this bed. No leaks that I can tell - but it is a twin, even though box and invoice say queen. It wasn't 'fashionably late' so much as 'fashionably wrong.'

Last time I ordered a bed they sent me a tent. This time they send me the wrong size. My faith in Woot is slipping!

Any suggestions for what to do about this? Does Woot correct this or does Aerobed correct this?

Same here I got a Twin how am I going to get freaky on a twin bed... unless the chick is 5'4 90 lbs...

reverendc wrote:We've been told by our warehouse that they should ship out by the end of this week,

or possibly the beginning of next week.


Sorry Again for the delay,

Phil

WOOHOO! Mine shipped and is scheduled for delivery by end of day tomorrow! Now let's just hope it's the right size lol!

mikeyredk wrote:Same here I got a Twin how am I going to get freaky on a twin bed... unless the chick is 5'4 90 lbs...

Oh God what do we do if they send us the wrong one!!??

We ordered this from Woot 11 days ago and it is STILL "awaiting shipment". Really?! I Wooted the next day and got that item 2 days later! Still can't even get a tracking # because my bed hasn't shipped! HELP!

reverendc wrote:We've been told by our warehouse that they should ship out by the end of this week,

or possibly the beginning of next week.

Sorry Again for the delay,

Phil

mikeyredk wrote:Same here I got a Twin how am I going to get freaky on a twin bed... unless the chick is 5'4 90 lbs...

Man. I ordered it 30 minutes after it came up and I'm one of the last to get one. And if it's a twin instead of a Queen, I'm going to lose it.

davidavi00 wrote:I got my AeroBed yesterday. I ordered queen size and woot sent me twin size. Invoice and box shows queen size. Anyone has a same issue?

Same here. ordered queen got a twin.

Never had such a terrible experience with a woot.

alpine4747 wrote:Does anyone know if Woot packages reguire signatures?

I'm going out of town on Tuesday and I'm worried my package will sit on the door step until I get back.

I would rather it go back to the UPS hub so I can pick it up there.

Usually no sig req'd. UPS and FedEx have both told me which digit in your tracking # to look at which indicates requirement of sig or not, but I don't remember what it is. You could call and ask, though.

While you've got them on the phone, also simply ask for a specific delivery date or for them to hold it for you for pickup. When you click on your tracking number and get to that page, you can often make that same request online, too.

awesome thanks for your help

ReginaFilangee wrote:Usually no sig req'd. UPS and FedEx have both told me which digit in your tracking # to look at which indicates requirement of sig or not, but I don't remember what it is. You could call and ask, though.

While you've got them on the phone, also simply ask for a specific delivery date or for them to hold it for you for pickup. When you click on your tracking number and get to that page, you can often make that same request online.

Your order has shipped

Hey reverendc,

Remember your order of one AeroBed Inclining Air Mattress - Queen (New) from Woot on Monday, June 18, 2012?

We did, and that order is now on its way.

You can follow the shipment, see your receipt, and check other details of your purchase at the order detail page. You can do the same for all of your orders from across the Wootosphere at your Stuff You Bought page.

Thanks again for throwing some cash our way. Don't be a stranger -

Woot


I checked the tracking:
Scheduled Delivery:
Friday, 07/06/2012, By End of Day
Last Location:
Indianapolis, IN, United States, Friday, 06/29/2012

After 11 days. I get to wait another week. Woot! (what font do I use to type sarcastically?)

faustsshadow wrote:Yup - got mine yesterday (June 26th). Filled it up this morning to check for leaks - as I have company coming tomorrow and really needed this bed. No leaks that I can tell - but it is a twin, even though box and invoice say queen. It wasn't 'fashionably late' so much as 'fashionably wrong.'

Last time I ordered a bed they sent me a tent. This time they send me the wrong size. My faith in Woot is slipping!

Any suggestions for what to do about this? Does Woot correct this or does Aerobed correct this?

I just sent off an email to service@woot.com explaining this mix-up in shipping (I also included the order date and order #). Immediately got back an auto-response w/ a case # assigned, and I hope to hear back from their service team Monday/Tuesday. (fingers crossed for a painless resolution)

Just wanted to say that I finally received mine and am for the most part pleased.

It IS a queen size which is what I ordered, however it wasn't in a box.

What I mean to say is, inside the shipping box the mattress was just in the carrying bag. Everything seems to work correctly and no leaks, except the auto inflate feature. It is supposed to turn the motor off when it is fully inflated but it doesn't. Instead, it overheats and shuts down which doesn't close the valve off so then the mattress slowly lets all the air back out.

To correct this I just don't use the auto inflate feature. I stop it when it is full enough for me and doing that, I have NO problems with this unit.

WELL WORTH THE MONEY in my honest opinion! Thanks Woot!

I'm encouraged to see that some have received their mattress. However, my order still states "Awaiting Shipping." I have company arriving Thursday, staying through the weekend. Not sure where they'll sleep if this mattress doesn't arrive before then.

Still waiting for product.

Received email that this has shipped via UPS...don't know more details as the shipping label just has been created...hope to receive it soon...

We also got ours and its a twin! I really couldn't believe it and even broke out the measuring tape. I love that there is no phone number to call woot. /sarcasm

I really hope they make this right because I paid extra for the queen and would really like the queen.

Perhaps mine will arrive in time for company after all (??). Just received notice my Queen mattress is expected to arrive on Thursday. Let's hope.

Oh lordy ours is out for delivery. I hope to god it's a queen.

PLEASE be a queen... PLEASE be a queen... PLEASE be a queen...



WHEW!

well at least some people are getting them... I've been emailing woot CS and getting the worst responsiveness ever. I ordered the twin and it's for my son who goes off to camp for a week on Monday... and mine still shows awaiting shipping status!!! GRR... seems my twin has been shipped to someone who ordered the queen!

wadehiers wrote:well at least some people are getting them... I've been emailing woot CS and getting the worst responsiveness ever. I ordered the twin and it's for my son who goes off to camp for a week on Monday... and mine still shows awaiting shipping status!!! GRR... seems my twin has been shipped to someone who ordered the queen!

I'm in the same boat, still awaiting shipping.

ordered mine at 07:45 AM on 06/18. Got my e-mail notification about bed being shipped on 07/01. It arrived today on 07/03. Was home from work so I did not have much time to open it up all the way, but judging by the weight, it is a Queen..Wheew! Did not want to go through the hassle of returning it.

I received my replacement today but it is still a twin size. Woot - please note before you send out any more replacements that the label on the outside of the box incorrectly states that the box contains a Queen Size mattress. That may be the source of the confusion.

Woot! Mine arrived this afternoon. I wasn't sure if it was a queen-size until someone spotted the sticker on the side of the box. Inflated right on the spot and, as I write this, I'm laying on a very firm bed. So satisfied now. Whew! Good job!

jkump150 wrote:I received my replacement today but it is still a twin size. Woot - please note before you send out any more replacements that the label on the outside of the box incorrectly states that the box contains a Queen Size mattress. That may be the source of the confusion.

Yikes. Sorry about that. I see you've already emailed in. We'll get this taken care of!

For the record, I'm another customer who received a twin instead of a queen. Awaiting response from CS. Don't worry woot, I still love you.

I take it back..it is a twin, it leaks and the auto-inflate does not work.

Still waiting for shipment. Read the blogs so I did not get too excited, but this really needs to be resolved. I have been purchasing from Woot for a few years and never had an issue until the last few items so I hope Woot recovers...