avensara wrote:I was also shipped the wrong item, emailed CS, attempted to call an told to email CS and have only received the auto response with case # Case # assigned is W-1182088-G3KL Email id : CRM:00019215. I don't have issues with Woot! often, seldom even, but when I do I feel as if I am writing to a black hole.
So, woot! received my email yesterday, and 1st thing this morning I received this reply:
"Woot Member Services ✆
6:59 AM 7/10/12
Sorry about that. Unfortunately, we do not have any replacements left in stock, so we have issued a full refund. No need to send the other one back. Please allow a few days for the refund to post to your account.
woot! should hold training seminars on how to be AWESOME CSRs. Not only have they retained me and my love of woot!, but probably will gain a few more clients when I blab about them.