I ordered a 8-Cup French Press. I was sent a 3-Cup French Press.

What do I do!?

ThunderThighs wrote:Sorry for the problems. Just email service@woot.com and they'll fix you up.

I was also shipped the wrong item, emailed CS, attempted to call an told to email CS and have only received the auto response with case # Case # assigned is W-1182088-G3KL Email id : CRM:00019215. I don't have issues with Woot! often, seldom even, but when I do I feel as if I am writing to a black hole.

I ordered a Kodak Easyshare 16MP camera
with case. I got two cases, no camera. Separate deliveries, one case each. The cases take lousy pictures.

avensara wrote:I was also shipped the wrong item, emailed CS, attempted to call an told to email CS and have only received the auto response with case # Case # assigned is W-1182088-G3KL Email id : CRM:00019215. I don't have issues with Woot! often, seldom even, but when I do I feel as if I am writing to a black hole.

So, woot! received my email yesterday, and 1st thing this morning I received this reply:

"Woot Member Services ✆

6:59 AM 7/10/12
Sorry about that. Unfortunately, we do not have any replacements left in stock, so we have issued a full refund. No need to send the other one back. Please allow a few days for the refund to post to your account.

Kam"

woot! should hold training seminars on how to be AWESOME CSRs. Not only have they retained me and my love of woot!, but probably will gain a few more clients when I blab about them.

avensara wrote:woot! should hold training seminars on how to be AWESOME CSRs. Not only have they retained me and my love of woot!, but probably will gain a few more clients when I blab about them.

Yeah, they're usually pretty dang cool.

I also ordered a Kodak Easyshare 16MP camera
with case. But I only got one case, no camera. Sent message to service@woot.com Hope for the best.

trainterry wrote:I also ordered a Kodak Easyshare 16MP camera
with case. But I only got one case, no camera. Sent message to service@woot.com Hope for the best.

I contacted Woot via Facebook:
"Are you guys sending out the Kodak's from the 8th in multiple packages? I just got a case in the mail today..., but no camera!" ·

Woot's respone: "We are indeed (just to confuse people!). It seems like they're delivering a day or two off from each other, if you get worried you can email into service@woot.com for help!"

quinneyb wrote:I ordered a Kodak Easyshare 16MP camera
with case. I got two cases, no camera. Separate deliveries, one case each. The cases take lousy pictures.

I contacted Woot via Facebook:
"Are you guys sending out the Kodak's from the 8th in multiple packages? I just got a case in the mail today..., but no camera!" ·

Woot's respone: "We are indeed (just to confuse people!). It seems like they're delivering a day or two off from each other, if you get worried you can email into service@woot.com for help!"

avensara wrote:So, woot! received my email yesterday, and 1st thing this morning I received this reply:

"Woot Member Services ✆

6:59 AM 7/10/12
Sorry about that. Unfortunately, we do not have any replacements left in stock, so we have issued a full refund. No need to send the other one back. Please allow a few days for the refund to post to your account.

Kam"

woot! should hold training seminars on how to be AWESOME CSRs. Not only have they retained me and my love of woot!, but probably will gain a few more clients when I blab about them.

I had the exact same issue, ordered the 8 cup and received the 3 cup.

They told me they would just refund the difference in prices...